Perth’s fastest internet/Wi-Fi service partnership

In Partnership with Perth ISP “Pentanet” and leading wi-fi equipment provider (Ubiquiti Networks) we provide Perth’s fastest Internet /Wi-Fi bundle including FREE installation and setup* Pentanet offer NBN and Fixed-Wireless Internet Services at comparable rates to Telstra, Optus & iiNet but with the support of a local call-centre and operations based in Balcatta, Western Australia. The IT Guys (WA) offer the following NBN/Fixed Wireless Internet bundle with Pentanet providing the ISP Services and The IT Guys (WA) supplying the Ubiquiti Amplifi Mesh Router and FREE installation (within the Perth metro area) NBN Internet NBN Internet, 24 month contract, 100/40 Unlimited Data (Premier NBN tier 100) for $99/month ongoing plus supply and onsite setup of the service and an Ubiquiti Amplifi HD Mesh Wi-Fi modem for $349* inc GST NBN cable (FTTN, FTTP, HFC, FTTB, FTTC) should generally provide the fastest Internet Speeds and we can simply connect to the existing NBN connection and still provide you with the fastest internet possible. However, in areas that are not yet NBN ready or have issues with old Telstra copper lines, these issues can be circumvented by connecting to Pentanets Fixed Wireless Network which involves having a Pentanet technician install a small dish on your roof (usually free of charge on 24/36 month plans) Fixed Wireless Internet   Fixed Wireless Internet, 36 month contract, Unlimited Data 120/10 – $109 per month 120/20 – $119 per month 120/30 – $129 per month plus supply and onsite setup of the service and an Ubiquiti Amplifi HD Mesh Wi-Fi modem for $349.00* inc GST If your home or business is covered by the orange shading (see picture below), you can probably get Pentanet fixed wireless! If you’re also covered by a black circle, you’re in luck – PentaMAX millimeter wave service may also be an option for you. Using mmWave technology, PentaMAX delivers a blazingly fast symmetrical connection with lower latency and consistent to provide the fastest internet available over fixed wireless PentaMax offers reliable speeds for home or business of up to 1,000 mbps upload and 1,000 mbps download Don’t forget that Pentanet fixed wireless relies on a line of sight to their towers. Sometimes, trees, buildings and other objects can obstruct this line of sight, so  we will make sure you check your address to find out exactly what’s available.   Extending your Wi-Fi Network The Amplifi HD Modem routers provide a Wi-Fi signal 300% to 400% stronger than ISP supplied modems (Telstra, iiNet etc) which should extend to approx 10,000 Sq Ft. However, this reduces quickly depending on the number and construction of walls and ceilings. Using multiple Amplifi units in various parts of a building pickup and boost the Wi-Fi signal over a single mesh-network. Although only a single unit is provided with the installation, our technicans carry spare units in case more are required to extend the newtwork into other areas of the building. Further units are available at $259 each. To enquire about this offer please contact IT Guys (WA) by emailing helpdesk@itguyswa.com.au with your residential or business address (no telephone calls please) One of our consultants will investigate your address and then contact you with a confirmation regarding the availability of Pentanet NBN or Pentanet Fixed Wireless services at your address, how to purchase the Ubiquiti Amplifi Units and if sucessful, how to arrange installation. FAQ – Frequently Asked Questions Q – If I move Internet Providers can I keep my @bigpond, @iinet, @westnet email account? Yes by all means, if you have any sort of account with Telstra (ie Mobile Phone) you will always retain a @bigpond email address. Failing that you can purchase an email only account from Telstra and retain the @bigpond email account for approx $20 per year. Same goes for @iinet, @westnet @tpg … (we know of people who cancelled their accounts with iinet many years ago but the email address continues to work) Q – Can I still use a VOIP phone or landline through a Pentanet NBN or Fixed Wireless connection? A – If you have an 08 XXXX XXXX number then it would need to be be ported to another provider as Pentanet do not bundle internet and telephone together. The IT Guys (WA) can provide VOIP telephone services and VOIP handsets with plans starting at $29.95 per month featuring No Lock In Contract INCLUDED calls to Local/STD INCLUDED calls to AU mobiles INCLUDED calls to 13/1300 Numbers INCLUDED 1 AU number INCLUDED Hosted PBX platform Connect 1 phone Up to 1 concurrent call Plans available for up to 6 handsets and 6 lines. Please contact us for a quote Q – Will switching to Pentanet mean my Wi-Fi devices, printers, Tv’s, Security Cameras will stop working? A – When installing any new modem your wireless (Wi-fi) devices will need to be reconfigured to find the ip address of the new modem. It is an easy task. Our technician can help out for one device but if there are many to be reconfigured and tested we will charge an additional $45 per 15 minutes onsite. For more Pentanet Q&A Questions and Answers, click here *free installation offer is only available if you order the Amplifi unit and Pentanet service for a 24 or 36 month contract through The IT Guys (WA) instead  of directly through Pentanet. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: #superfastinternet, amplifi, email, Fixed Wireless, fixed-wireless internet, FTTB, FTTC, FTTN, FTTP, HFC, iinet, internet, Internet Service Provider, internet speed, ISP, latency, mbps, mesh router, NBN, netfix, optus, pentamax, PentaMAX millimeter, pentanet, Pentanet fixed wireless, perth, Perth ISP, POS, support, symmetrical connection, telephone, telstra, ubiquiti, ubiquiti amplifi, Ubiquiti Amplifi HD […]

Perth’s fastest internet/Wi-Fi service partnership

In Partnership with Perth ISP “Pentanet” and leading wi-fi equipment provider “Ubiquiti Networks” we provide Perth’s fastest residential Internet/Wi-Fi bundle including FREE installation and setup Pentanet offer NBN and Fixed-Wireless Internet Services at comparable rates to Telstra, Optus & iiNet but with the support of a local call-centre and operations based in Balcatta, Western Australia. The IT Guys (WA) offer the following NBN/Fixed Wireless Internet bundle with Pentanet providing the ISP Services and The IT Guys (WA) supplying the Ubiquiti Amplifi Mesh Router and FREE installation (within the Perth metro area) NBN Internet NBN Internet, 24 month contract, 100/40 Unlimited Data (Premier NBN tier 100) for $99/month ongoing plus supply and onsite setup of the service and an Ubiquiti Amplifi HD Mesh Wi-Fi modem for $349* inc GST NBN cable (FTTN, FTTP, HFC, FTTB, FTTC) should generally provide the fastest Internet Speeds and we can simply connect to the existing NBN connection. However, in areas that are not yet NBN ready or have issues with old Telstra copper lines, these issues can be circumvented by connecting to Pentanets Fixed Wireless Network which involves having a Pentanet technician install a small dish on your roof (usually free of charge on 24/36 month plans) Fixed Wireless Internet   Fixed Wireless Internet, 36 month contract, Unlimited Data 120/10 – $109 per month 120/20 – $119 per month 120/30 – $129 per month plus supply and onsite setup of the service and an Ubiquiti Amplifi HD Mesh Wi-Fi modem for $349.00* inc GST If your home or business is covered by the orange shading (see picture below), you can probably get Pentanet fixed wireless! If you’re also covered by a black circle, you’re in luck – PentaMAX millimeter wave service may also be an option for you. Don’t forget that Pentanet fixed wireless relies on a line of sight to their towers. Sometimes, trees, buildings and other objects can obstruct this line of sight, so  we will make sure you check your address to find out exactly what’s available. Extending your Wi-Fi Network The Amplifi HD Modem routers provide a Wi-Fi signal 300% to 400% stronger than ISP supplied modems (Telstra, iiNet etc) which should extend to approx 10,000 Sq Ft. However, this reduces quickly depending on the number and construction of walls and ceilings. Using multiple Amplifi units in various parts of a building pickup and boost the Wi-Fi signal over a single mesh-network. Although only a single unit is provided with the installation, our technicans carry spare units in case more are required to extend the newtwork into other areas of the building. Further units are available at $259 each. To enquire about this offer please contact IT Guys (WA) by emailing helpdesk@itguyswa.com.au with your residential or business address (no telephone calls please) One of our consultants will investigate your address and then contact you with a confirmation regarding the availability of Pentanet NBN or Pentanet Fixed Wireless at your address, how to purchase the Ubiquiti Amplifi Units and if sucessful, how to arrange installation. *free installation offer is only available if you order the Amplifi unit and Pentanet service for a 24 or 36 month contract through The IT Guys (WA) instead  of directly through Pentanet. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: email, Fixed Wireless, fixed-wireless internet, iinet, internet, Internet Service Provider, internet speed, ISP, NBN, netfix, optus, pentanet, perth, Perth ISP, POS, support, telephone, telstra, uploads, western australia

How to test your Internet Speed

How do you know if the Internet speed your receive in your home or office is good, bad or simply what you are paying for?   Depending on the internet plan you are paying for download and upload speeds of 5 mbps (ADSL) to 250 or 500 mbps (Fixed Wireless) even 1,000 mbps (Fibre) can be expected. In Australia, in many ways you get what you pay for, but what happens when you are not getting what you pay for? How can you tell? How can you test? How can you improve the situation? How to test what internet speed I am currently getting? What Internet speeds should I be getting? What can I do to get what I am paying or pay to improve that service? 1.How to test what Internet speeds I am currently getting? Most Internet connections require a small box called a “modem” or “modem-router” that converts the outside signal to an internet signal. If the technology being used is HFC, then you will also have an NBN Connection box If you use ” mobile-broadband” the broadband routers pick the signal up via radio waves from mobile phone towers and are referred to as 3G, 4G or 5G networks. The wireless broadband modem may look like the above. To get a true picture of the Internet speed being received, your computer needs to be connected to the modem or modem-router using an “ethernet-cable” as follows. Connecting to the modem via Wi-Fi will not give a true indication as to the modem or the internets true performance. Only run the test via Wi-Fi if you have no other alternative and make sure the test device is as close to the modem as possible. or using a Laptop/Notebook   Once you have a computer connected to the modem via an ethernet cable, open up any internet browser and navigate to https://www.speedtest.net and click “GO” The speed-test will begin and will return three results as shown below. PING DOWNLOAD SPEED  and UPLOAD SPEED The PING speed test also know as “Latency” is a measure of the quality of the internet connection and in general the lower the PING speed, the better the quality of the line. This can be tested further a http://www.pingtest.com WHY SHOULD I NOT RUN THE TEST IF CONNECTED VIA WI-FI? When connected to a modem via an ethernet cable, the true Internet Speed can be tested. Connecting to a modem via Wi-Fi can reduce the speed by up to 90% depending on the distance between modem and computer, electrical interference from appliances, and objects such as walls and floors. Most ISP modems also have poor Wi-Fi capabilities but work flawlessly when connected via ethernet cable. Even when standing right next to the modem, the drop in speed can be significant compared to a “hard-wired” ethernet cable connection. 2.What Internet speeds should I be getting? If you live in Australia there are a number of ways you can receive Internet all are via an ISP (Internet Service Provider) or Telecom company. In urban areas you can normally access internet via copper cables, coaxial cables and fibre connections from the NBN Co or Independent Telecom companies using technologies such as FTTP, FTTN, NBN, Fibre or ADSL. Internet is also available wirelessly through mobile phone towers or Fixed-Wireless connections. In country areas the only choices available maybe via Fixed-Wireless, Satellite or Mobile Broadband with some far-flung properties still having to resort to ADSL connections over the old copper-telephone lines. NBN/FIBRE, HFC, FTTP, FTTC, FTTN, FTTB, NBN Fixed Wireless If you are an NBN customer, you can expect speeds as per the following article. According to NBN Company, at peak times the download speed should be no lower than 15mbps See the following article for more details Confused by NBN Plans? What are the alternatives to NBN? Non-NBN customers should refer to the plan you subscribed to to determine if you are paying for what you get but generally Download speeds differ greatly depending on the type of internet-connection you have and your distance from the telephone exchange or mobile tower. The following is a list of connection types and their typical connection speeds. ADSL Maximum speed of 22 mbps can be expected but most connections would be 10 mbps or less MOBILE BROADBAND Mobile Broadband is what your smart-phone uses to connect to the Internet when you are not in the house or work connected to Wi-Fi. It is commonly referred to as 3G or 4G or soon 5G. Although your phone has the facility built-in, on a laptop or PC you will need a “dongle” or “mobile-broadband modem“. Very good download speeds of 30 – 70 mbps can be achieved. FIXED WIRELESS There are a number of companies in Australia offering Fixed Wireless Internet Services and the Internet speeds they offer often surpasses those offered by other NBN technologies.   SATELLITE In country areas your only Internet options maybe Fixed Wireless or Satellite Australian Satellite Internet is called Sky Muster™ or Sky Muster™ Plus and available from ISPs such as SkyMesh 3. What can I do to get what I am paying for or how do I pay to improve that service? REMEDIES TO FIX SLOW INTERNET SPEEDS 1) Replace your modem if more than 3 years old Technology marches on pretty quickly these days. It’s cost efficient to replace your modem to a new one every few years. We recommend DrayTek Modems and Networking Equipment. How to test my modem. Does it need replacing? 2) Reboot your Modem/Router/NBN Box at least once per week It’s the stock advice, but it solves an astonishing number of problems. And if you have an NBN Connection box also restart that at the same time as restarting your modem 3) Check for Modem Firmware Upgrades Regularly Manufactures often have newer firmware or drivers for modems than what comes with the device. Ensuring you are using the latest firmware can often improve both the stability and speeds of your modem. 4) Upgrade to a faster Internet […]

Top 6 issues encountered by Australian’s when moving to NBN

NBN Issues Solved – Top 6 issues encountered upon moving to NBN The transition to NBN from copper (traditional) telephone lines including ADSL Internet and Fax Services, is a major life-changing issue for many Australian seniors.   The older we get, the harder we find it is to change. Having grown up with ADSL internet and copper-line (land-line) phones, senior Australians are struggling with the changeover to NBN services.   Unfortunately, nobody has a choice in the matter, copper-line (Telstra) technology is being phased out and NBN, just like death and Taxes, is an inevitability. However, just because the old copper-line based system is being disonnected, it does NOT mean you have to move to NBN. There are alternatives. If you DO NOT need a telephone handset (land-line) , you can consider the following non-NBN alternatives: Telephone and Internet Connections offered via the Mobile Phone NetworksTelephone and Internet Connections offered via Independent Telecomm Companies Having supported and fixed hundreds of issues regarding NBN and Senior Australian’s, we have come up with a “what-to-expect” guide, that many people encounter during and immediately after moving to NBN. The Top 6 issues encountered by Senior Australian’s when moving to NBN NBN Modem Required for Internet and/or Phone calls NBN-Compatible handset required to make calls Internal telephone sockets now redundant NBN internal connection location may not be same as current New modem means changing Wi-fi password on all devices NBN service maybe slower than current ADSL   1. You will need a new NBN compatible modem to receive Internet and Telephone Calls There are different NBN technologies being used across Australia, you dodnt have a choice in which one you have, this has already been pre-determined by NBN. The Possible Technologies you may have are as follows: Fibre to the Premises (FTTP) Fibre to the Building/Node (FTTB & FTTN) Fibre to the Curb (FTTC) NBN™ Wireless NBN™ HFC NBN™ Satellite Fibre to the Premises (FTTP) FTTP – The best solution on offer with NBN-Fibre directly to your premises. Sadly only a very small percentage of Australian users have this type of connection as it was deemed too expensive and time consuming to rollout across the country by the Government of the day. Some users can apply to have their technology upgraded to FTTP but the cost is generally around $7 to $10,000. Fibre to the Building/Node (FTTB & FTTN) Most Australian residences will be connected directly to the existing telephone socket using FTTN, and a new NBN compatible modem. This technology uses the existing copper telephone lines in a building, building complex or in the street to connect to fibre which can be up to 1 klm from your location. Some users can apply to have their technology upgraded to FTTP but the cost is generally around $7 to $10,000. Fibre to the Curb (FTTC) Fibre to the curb is a recent technological improvement on FTTN. It still uses the existing copper telephone lines but then connects to a “Node” or “NBN junction-box” within a few hundred meters of your location/building. Some users can apply to have their technology upgraded to FTTP but the cost is generally around $7 to $10,000. NBN™ HFC Australian suburbs connected to the Pay-TV (Foxtel) Network in the 90s will be connected to NBN using the existing HFC (coaxial) network as follows. HFC is regarded as the 2nd best technology available after FTTP. NBN™ Wireless and NBN™ Satellite In country and rural areas the use of Wireless or Satellite technology (using an external antenna or satellite dish) as follows. Australian Satellite Internet is called Sky Muster™ or Sky Muster™ Plus and available from ISPs such as SkyMesh Even if you did not need a modem before (because you did not have the internet) you will need one now and if you currently have one, it will probably need replacing for an NBN compatible one. 2. If you want to keep your “Land-Line” and receive telephone calls, you will need a new NBN-Compatible handset. Existing telephone handsets cannot be used in any of the NBN technologies. If you still require a traditional telephone “handset”, you will need to purchase an NBN compatible handsets that plugs into the NBN modem. 3. If you currently have telephone points in various rooms, these are now useless and cannot be used.Companies such as “Uniden” supply “wireless” handsets that can be used anywhere in your house as long as they are within range of the “base-station” which plugs into the NBN Modem.Use these instead of traditional handsets. 4. NBN Co may install your new connection in a different location to your existing modem. The incoming NBN connection will enter your house by either: a) One of your current telephone points or b) In the case of HFC connected areas, they use existing pay-TV/Foxtel point, that connects to an “NBN Connection Box” If an existing point does not exists, the NBN technician will install a new one, usually at a convenient location for them but not always for you. NBN Co, have to make an effort to locate your incoming NBN connection in a location that is convenient for you, so if you want the connection to be where your modem is, insist on it and do not let the technician install it in an inconvenient location. 5. A new modem, means a new Wi-Fi signal, so printers, scanners, iPads, iPhones, TV’s, tablets and laptops will need to be connected to the new network Wi-Fi may not now reach into areas that you could previously receive Wi-Fi If the new incoming connection is not near where your old modem was located, you may find this inconvenient. It maybe that devices such as TV’s, iPads, Printers, Scanners, Computers and Laptops, may no longer be in range of the new modem.Because of the new modem, each device will need to be reconnected to the new wifi network, so you may find you are suddenly unable to connect to the printer or the internet.If you connect your modem to […]

Telephone and Internet Connections offered by NBN

NBN (National Broadband Network) Telephone and Internet Services Every Australian residence and business should be able to access Telephone and Data (Internet) services using an NBN service depending on your location. To find out what is available at your location, enter your address into the following web page: https://www.nbnco.com.au/ Existing telephone handsets cannot be used in any of the NBN technologies. If you still require a traditional telephone “handset”, you will need to purchase an NBN compatible handsets that plugs into the NBN modem. If you DO NOT need a telephone handset, you can consider the following non-NBN alternatives: Telephone and Internet Connections offered via the Mobile Phone NetworksTelephone and Internet Connections offered via Independent Telecomm Companies Technologies offered by the NBN are as follows Fibre to the Premises (FTTP) Fibre to the Building/Node (FTTB & FTTN) Fibre to the Curb (FTTC) NBN™ Wireless NBN™ HFC NBN™ Satellite Fibre to the Premises (FTTP) FTTP – The best solution on offer with NBN-Fibre directly to your premises. Sadly only a very small percentage of Australian users have this type of connection as it was deemed too expensive and time consuming to rollout across the country by the Government of the day. Some users can apply to have their technology upgraded to FTTP but the cost is generally around $7 to $10,000. Fibre to the Building/Node (FTTB & FTTN) Most Australian residences will be connected directly to the existing telephone socket using FTTN, and a new NBN compatible modem. This technology uses the existing copper telephone lines in a building, building complex or in the street to connect to fibre which can be up to 1 klm from your location. Some users can apply to have their technology upgraded to FTTP but the cost is generally around $7 to $10,000. Fibre to the Curb (FTTC) Fibre to the curb is a recent technological improvement on FTTN. It still uses the existing copper telephone lines but then connects to a “Node” or “NBN junction-box” within a few hundred meters of your location/building. Some users can apply to have their technology upgraded to FTTP but the cost is generally around $7 to $10,000. NBN™ HFC Australian suburbs connected to the Pay-TV (Foxtel) Network in the 90s will be connected to NBN using the existing HFC (coaxial) network as follows. HFC is regarded as the 2nd best technology available after FTTP. NBN™ Wireless and NBN™ Satellite In country and rural areas the use of Wireless or Satellite technology (using an external antenna or satellite dish) as follows. Australian Satellite Internet is called Sky Muster™ or Sky Muster™ Plus and available from ISPs such as SkyMesh   Confused by NBN Plans? What are the alternatives to NBN? If you connect your modem to other computers and devices using hard-wired Ethernet cables, those devices should receive the same download-speed as at the NBN modem with little drop-off. However, when using Wi-Fi to connect to the Internet via the modem, a drastic drop off occurs depending on the quality of the ISP modem, your distance from the modem, the amount of devices accessing the modem and walls and floors between you and the modem. Generally the modems supplied by ISPs are very poor Wi-Fi devices and you should consider the following if you wish to receive high-speed Internet throughout your house and on multiple devices at the same time. Wi-fi Problems?   See also, by clicking on the links below. Wireless Smart-Wired-Home solutions for small unit or apartment Wireless Smart-Wired-Home solutions for small homes Wireless Smart-Wired-Home solutions for medium sized homes Wireless Smart-Wired-Home solutions for large sized homes Wireless Smart-Wired-Home solutions for extra large sized homes with multiple floors Network and Internet Connection between Buildings Wi-Fi Troubleshooting Having Problems getting Internet and Wi-Fi throughout your home or office? Home Networking Network Support Services Network Design & Consulting services Telephone and Internet Connections offered by NBN Telephone and Internet Connections offered via the Mobile Phone NetworksTelephone and Internet Connections offered via Independent Telecomm Companies Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: cable, Coaxial, CONNECT, ethernet, fibre, Fibre to the Building/Node (FTTB & FTTN), Fibre to the Curb (FTTC), Fibre to the Premises (FTTP), Foxtel, FTTB, FTTC, FTTN, FTTP, HFC, home network, home networking, internet, internet connection, ISP, National Broadband Network, NBN, NBN Co, NBN™ HFC, NBN™ Satellite, NBN™ Wireless, Satellite, sky mesh, skymesh, skymuster, skymuster plus, stan, telephone, troubleshooting, upgrade, wi-fi, wired ethernet

Why NBN is unsuitable for Australian Business Needs

NBN can only offer businesses an absolute maximum of 100mbps download and 40 upload…and with most businesses still using the old copper lines (FTTN) that is more likely to be 25 mbps downloads depending on your distance from the node. NBN cannot offer Business Grade Internet Speeds – but guaranteed speeds over Fibre of up to 500mbps are available in most business districts. Corporate Grade Internet delivered over fibre is available in most business districts and starting from $329 per month on a 36 month plan for 40 mbps upload and download and unlimited data. Corporate grade internet plans are available for speeds such as 40/40, 100/100, 250/250 and 500/500 With more Australian businesses adopting cloud services for Accounting (Xero, MYOB), File storage (OneDrive, Dropbox), Backups and Business critical applications, the need for high speed internet for business has never been greater. NBN cannot deliver. The National Broadband Network (NBN) has been touted as the key to making Australian businesses more competitive on the world stage. Originally the NBN was planned to be Fibre to the Premises (FTTP), meaning the network would have used fibre optic cable from the exchange all the way to the premises, which would have delivered on the Labour Governments promises. However, due to a change in government the NBN has now become Fibre to the Node (FTTN), which uses an optic fibre link from the exchange to a local ‘node’, and then uses the original copper telephone wires between the node and the premises. FTTP offered higher overall speeds, FTTN was cheaper, slower (max 100 mbps down and 40 up) but faster to deliver to homes and businesses but suffers the same problem as ADSL. Attenuation. The average 2017 download speeds as reported by Speedtest are still only 24 mbps and uploads of 8 mbps. Basically, an office sitting next to the node or the exchange will get a great speed, while businesses further away will experience this attenuation and slower speeds. See below for an indicative illustration of what attenuation looks like. The greater the distance from the node, the slower the maximum speed achievable. For businesses upload speeds are as important as download speeds, maybe even more so as large amounts of data needs to be copied or backed up to the cloud in real-time or over night to avert data corruption, viruses and Ransomware attacks. NBN offers only a maximum upload speed of 40 mbps (or more realistically 30 mbps) with as little as 2-4 mbps during evening peak periods. NBN cannot offer Business Grade Internet Speeds – but they are available. Corporate Grade Internet delivered over fibre is available in most business districts and starting from $329 per month on a 36 month plan for 40 mbps upload and download and unlimited data. Corporate grade internet plans are available for speeds such as 40/40, 100/100, 250/250 and 500/500 If considering a fibre upgrade, also consider upgrading your telephone system to SIP trunks, a hosted PABX and IP handsets. In the last few years, SIP Trunks have superseded the traditional technologies that connect businesses to the PSTN (Public Switched Telephone Network). SIP Trunks are IP-based connections allowing you to make calls from existing PBX handsets and softphones to the PSTN and other IP enabled SIP services. The key advantage that SIP Trunks provide over traditional technologies is that they utilise your data network to deliver you superior capability, while costing you less than restrictive ISDN services. Compared to traditional ISDN connections, SIP Trunks can be provisioned very quickly with additional call capacity, as your business grows. With SIP Trunks, it’s easy to quickly connect your existing ISDN or IP-based PBX for advanced features and great savings. For availability and pricing, please contact The IT Guys as detailed below Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page   Tags: business, fiber, fibre, NBN, nbn fiber, PABX, sip, sip trunks

Whats Wrong with the NBN? – the 4 corners report for one?

“Whats wrong with the NBN” by the Australian ABC’s Four Corners investigative program was falsely presented as NZ v AU rivalry and political incompetence in tonight’s program and was incompetently watered down and poorly reported. What was totally missed was the lost opportunity for Australian businesses to become more competitive and develop new internet-based industries by being denied even basic internet speeds even to this day, some 4 years on. Even once connected to the NBN, max 100 mb connections are inadequate to host your own server or offer internet support services such as backup and disaster recovery. Gigabit connections are only available by renting space from a “data-centre” usually located in a foreign country such as New Zealand or Singapore …. or at a prime CBD location for 4 times the cost. Not once was the flawed politically expediant rollout of residentail customers before business customers mentioned and only once was the pivitol Telstra relationship hinted at. Did you know for instance that NBN equipment resides in telephone exchange buildings still owned and operated by Telstra and rented to NBN Co. Successive Labour and Liberal governments have failed to spur Australian economic cyber growth by denying Australian business access to NBN internet and this leaving them with no other alternative than to purchase fibre services from Telco heavyweights Telstra and Vocus at rates 500% more expensive than can be purchased through NBN co. Even in late 2017, Perth CBD and inner city business districts of West Perth and Subiaco are still awaiting the NBN rollout, 4 years after it was rolled out to rural Tasmania where there was no demand. Although 4 corners interviewed some business customers in Australia, they were all living and operating at suburban addresses amongst residential customers. Not one business person operating out of a genuine business premises was interviewed. We believe this was a deliberate and negotiated settlement between Telstra and NBN Co to allow Telstra and its rivals to milk Australian businesses for as long as possible by delaying NBN rollout to business areas and then finally deploying the slowest possible FTTN solution once available thus driving businesses to takeup fibre connections outside of NBN offerings such as 100/100 connections with Telstra and Vocus. The logical NBN rollout solution would have been to tackle the highest population areas first such as each state capital CBD and business districts with FTTB (Fibre to the basement) and FTTP (Fibre to the premise) by offering gigabit connections followed by the industrial areas before attempting residential deployments.   Prioritising Residential NBN deployment has been a political deployment numbers game to justify each governments existence and has merely fuelled the rise in data consumption with the uptake of Netflix (A US company) and Stan but has provided no benefit to Australian Businesses or the Australian economy other than the major telcos and data center operators. Netflix success has been at the expense of other internet users in terms of data hogging. Once again, both major political parties have shown their support for multi-national telcos and the big end of town (political party donaters) over the SMB community who incidentally combined are the largest employers in Australia and given the toughest and most expensive deck of cars. Shame – Austraia – Shame. NBN Installation and Setup Help Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page       Tags: data-centre, FTTB, FTTN, FTTP, NBN, NBN Co, netflix, stan, telstra, vocus

NBN Questions answered for Nedlands/Dalkeith Seniors

The IT Guys assisted in presenting an NBN Q&A Session at the Nedlands Community Care centre to 61 Western Suburbs Seniors including a small number aged over 85. The Presenters were John Kirkby of the IT Guys (WA), Brian Cross (Telstra) and Jhune Aguiba (Telstra Store, Subiaco), on Tuesday 11th July. Many western suburbs have gone live with NBN or will be going live within the next few months but John reassured people not-to-panic about losing their landline and services associated with it such as house and medical alarms “Each household has 18 months from the NBN go-live date to make the change over, so take your time and consider carefully the plan and ISP you select” John warned the attendees to disregard offers from unknown-companies offering NBN deals that sound too-good-to-be-true. Generally only the larger established telecom companies such as Telstra, Optus and TPG (including iiNet and Westnet) have the capacity and bandwidth to ensure that the speed you sign up for can be maintained at busy times and when the household uses multiple devices, TV’s and computers simultaneously. The IT Guys recommend ignoring the lowest speed plans and only considering those based on the NBN 25 plan and higher. There are 4 speed-tiers offered by the NBN and differing ISP’s offer one or more of them. To confuse matters further, each company gives the speed tiers their own special names. The deals you see plastered on the back of buses and on flyers pushed through your door, only ever quote the cheapest and slowest plan (NBN 12) which is only “up-to” 12 mbps download speed (equivalent to what you may already be getting using ADSL) Speed Tier NBN Name Telstra Name iiNet/WestNet Name Up to 12 mbps download speed nbn™ 12 N/A Basic Up to 20 mbps download speed nbn™ 25 Fast Boost Up to 50 mbps download speed nbn™ 50 Very Fast Speed Boost N/A Up to 100 mbps download speed nbn™ 100 Super Fast Speed Boost Max nbn™ 12 – Retail plans based on nbn™ 12 are suitable for households with basic phone or internet usage. nbn™ 12 is not considered a superfast broadband plan.  nbn™ 12 may be similar to what many households or businesses in Australia may experience on ADSL2. Speak to your phone and internet provider about the plan that best suits your needs. nbn™ 25 – Fast broadband – perfect for your everyday use. Ask your phone and internet service provider for a plan based on nbn™ 25 if you love: Browsing the web, Streaming videos, Emailing nbn™ 50 – For homes where multiple people are online at the same time. Ask your phone and internet service provider for a plan based on nbn™ 50 if you love: Streaming in High Definition (HD), Responsive online gaming, Working from home nbn™ 100 – Superfast internet – even when numerous people are online at once. Ask your phone and internet service provider for a plan based on nbn™ 100 if you live your life online and enjoy: 4K video streaming 4K video streaming, Uploading and downloading large files, Super responsive online gaming, Multiple device web browsing John suggested that if you are happy with your current ISP then you maybe better staying with “the-devil-you-know” rather than switching provider. “There is not much to choose between the main ISPs they all offer similarly priced plans with the main difference being that Telstra cap their plans at 1000 GB per months with TPG and the like offering “unlimited” usage plans. We are also fortunate that here in Perth you can visit the iiNet head office in Subiaco or a Telstra store and speak to a person rather than an overseas call-centre”, stated John. A deciding factor between ISP‘s is more likely to be what the ISP‘s can “bundle” together to save you money. Combining your Internet, mobile-phones, land-line and even Foxtel can save you a considerable amount of money. The first step to moving to NBN is to contact your preferred ISP who will then contact NBN company to inspect your premises. You need to decide where you wish your internet line to be located inside your house and agree this with the NBN technician. Your ISP will then mail out your new modem and will give you the option of a self-install, ISP-install or a third-party-install such as the IT Guys. The NBN technology most widely available in Perth’s Western suburbs is HFC (Hybrid-Fibre-Coaxial) aka “Cable“, “Foxtel Cable” or “Pay TV cable“, although new builds or houses that do not have an existing telephone line will be given FTTP (Fibre-To-The-Premise) and will have to pay a connection fee of $300. Some suburbs that were never supplied with HFC will be connected using FTTN (Fiber-To-The-Node) and apartments and strata complexes maybe connected using FTTB (Fibre-To-The-Building). The technology type will be decided by the NBN specialist when they come to inspect the site. Anyone requiring further information on NBN availability in Perth’s Western Suburbs can speak to any of the IT Guys technicians by calling 08 6365 5603 or emailing support@itguyswa.com NBN over HFC delayed until Q3/Q4 2018 Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page     Tags: basic, boost, cable, Dalkeith, Fast, Foxtel, Foxtel Cable, FTTB, FTTN, FTTP, HFC, iinet, ISP, max, NBN, NBN 100, NBN 12, NBN 25, NBN 50, Nedlands, optus, Pay TV Cable, speed tiers, subiaco, super fast speed boost, Tesltra, TPG, very fast speed boost, westnet

internet through foxtel cable?

Some NBN Customers are getting internet and telephone through foxtel cable? This NBN technology is called HFC (Hybrid Fibre Coaxial) HFC (Hybrid Fibre Coaxial) – The HFC Network formerly belonged to Telstra/Foxtel/Optus but is now owned by the NBN Company. They were designed to carry PAY-TV (cable-tv) and developed by the cable TV industry to allow two-way, high-speed broadband content (video, voice and data) to be delivered to the home using a combination of fibre and coaxial cable. If you live in a HFC area, your NBN solution will be deliver via this technology instead of FTTP or FTTN Hybrid fibre/coaxial (“cable Internet”) currently delivers speeds of 30Mbps to 100Mbps. The NBN company plan acknowledges that 240Mbps is possible on the current network with HFC node-splitting. HFC is widespread across a number of areas of metropolitan Australia – if you or your neighbour has Foxtel via cable there is a good chance you live in the HFC footprint. Rather than build another broadband network over the top of these existing HFC networks, NBN plan to upgrade the networks to deliver high speed broadband. The purpose of this approach is to enable families and businesses to access high speed broadband faster than previously anticipated, with less disruption to the community and at less cost to you the tax payer.   NBN over HFC delayed until Q3/Q4 2018   Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page       Tags: adsl, cable, Foxtel, HFC, internet through foxtel cable, NBN, pay tv, telstra

When will I get an NBN Connection in Western Australia (WA)

Update December 2017 NBN over HFC delayed until Q3/Q4 2018     NBN Installation and Setup Help How to get super-fast internet in Perth’s Golden Triangle Fibre to  to the Node or Neighbourhood (FTTN) Fixed Wireless HFC (Hybrid Fibre Coaxial) For more accurate information, search for your premises by clicking on the following: What Alternative internet services are available at my address? What Alternative internet services are available at my address? Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: 3G Fixed Wireless, 4G Fixed Wireless, Australia, Fibre to the Premises (FTTP) Fibre to to the Node or Neighbourhood, Fibre-to-the-premises, Fixed Wireless, FTTN, FTTP, HFC, HFC (Hybrid Fibre Coaxial), internet, NBN, NBN Rollout, NBN Rollout perth, telstra cable, telstra cable network, WA, western australia

What is HFC (Hybrid Fibre Coaxial)

Australia’s High Speed Internet is being rolled out by the NBN Company. One of the Technologies being employed is HFC (Hybrid Fibre Coaxial) HFC (Hybrid Fibre Coaxial) – The HFC Network belongs to Telstra/Foxtel/Optus up until February 2016. They were designed to carry PAY-TV (cable-tv) and developed by the cable TV industry to allow two-way, high-speed broadband content (video, voice and data) to be delivered to the home using a combination of fibre and coaxial cable. If you live in a HFC area, your NBN solution will be deliver via this technology instead of FTTP or FTTN Hybrid fibre/coaxial (“cable Internet”) currently delivers speeds of 30Mbps to 100Mbps. Thr NBN company plan acknowledges that 240Mbps is possible on the current network with HFC node-splitting.   HFC is widespread across a number of areas of metropolitan Australia – if you or your neighbour has Foxtel via cable there is a good chance you live in the HFC footprint. Rather than build another broadband network over the top of these existing HFC networks, NBN plan to upgrade the networks to deliver high speed broadband. The purpose of this approach is to enable families and businesses to access high speed broadband faster than previously anticipated, with less disruption to the community and at less cost to you the tax payer. Many homes and businesses within HFC areas have connections to the network. NBN Co plan to trial HFC construction techniques and processes to help decide the best and most efficient way to connect the remaining homes.  This is designed to allow more people to access high speed broadband sooner when NBN commercially launch their HFC product in 2016/2017   NBN over HFC delayed until Q3/Q4 2018   Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page       Tags: cable tv, Foxtel, FTTN, FTTP, HFC, Hybrid Fibre Coaxial (HFC), NBN, NBN Rollout, optus, pay tv, pay tv network

When will I get an NBN Connection in New South Wales (NSW)

  Update March 1st 2017 NBN have finally given everyone a tool that gives an estimated date of NBN Installation and specifying the type of technology to be used. Click here and enter your address     Here is a sample of what you will see Fibre to  to the Node or Neighbourhood (FTTN) Fixed Wireless HFC (Hybrid Fibre Coaxial) For more accurate information, search for your premises by clicking on the following: What Alternative internet services are available at my address? Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: 3G Fixed Wireless, 4G Fixed Wireless, Australia, Fibre to the Premises (FTTP) Fibre to to the Node or Neighbourhood, Fibre-to-the-premises, Fixed Wireless, FTTN, FTTP, HFC, HFC (Hybrid Fibre Coaxial), internet, NBN, NBN Rollout, NSW

Renting a home: Did you check this?

One very important factor to check before renting a home – yet none of the real estate guides mention it. A renters guide: what to look for in a rental property talks about storage area, hot and cold water, cleanliness, will your furniture fit, how many car parks are there etc. But nobody suggests you check the following:   Is high-speed internet and Foxtel available at this location? Moving to a house or apartment where there is no high speed internet or Foxtel connection can be a deal breaker these days, especially for the tech-savvy Gen X and Gen Y’s.     If you are a property owner and your house or apartment has high-speed Internet and Foxtel. Make sure you brag about it in the real-estate advertising. If you are a property owner and your house or apartment DOES NOT have high-speed Internet and Foxtel it could well increase your properties attractiveness by having them installed, or if they cannot be installed, keeping very quiet about the matter. The majority of houses and business premises in are currently connected to the Internet via an ADSL modem which uses the copper telephone wire, now known as the “land-line”, connecting your premises to the local telephone exchange. Although speeds of 20 MBPS can be achieved using ADSL (if you live close to the telephone exchange), some connections only receiving 1 or 2 MBPS. In comparison, high speed internet can be achieved using HFC which currently offers speeds of 30 to 100 MBPS and NBN fibre connections offer speeds of 100 MBPS or more. Test your current Internet Speed here. Business fibre connections are available but very expensive at over $1,000 per month. NBN fibre (if available) offers the same speeds at a much lower price.   What is a HFC Connection? “HFC” stands for “Hybrid Fibre Coax” and is the coaxial cable that provides Foxtel to homes and businesses. In the 1990’s Telstra laid the cable to many houses across many Suburbs to offer pay TV services. Only Telstra offer this service. You don’t currently need a Foxtel service but you do need the cable running down your street. Not all streets and suburbs were connected in the 90’s. Telstra’s HFC service is also known as “Telstra Cable Broadband”.  See below for connection details and pricing:   What is a NBN Connection? NBN (National Broadband Network) is the name of the scheme and company charged with providing High Speed Internet services throughout Australia by the previous Labour Government. The NBN Company was formed to deliver these services initially by providing Fibre-to-the-premises (FTTP), Fibre-to-the-Node (FTTN) or Fibre-to-the-Building (FTTB) Internet Services by a new fibre-optic cable network, giving peak speed of between 100 mbps to 1000 mbps. However, due to cost blow outs the technology mix has now changed dramatically with the current Government adding  Wireless and HFC to it’s offered services.   How can I tell if I am eligible for a HFC or NBN high speed internet Connection? What Alternative internet services are available at my address?         What happens if you are in a HFC area but dont have the cable running to your premises? On March 4th it was announced that if Optus’s or Telstra’s pay TV cable runs down your street but you currently don’t use it for broadband access, someone will come to hook up your home in the next few years – even if in the past you’ve been told it is unavailable.(Read more here “More pieces start to fit in NBN puzzle“) Will I ever get an NBN Connection if I am eligible for a HFC connection? A few months ago the Communications minister, Malcolm Turnbull, made it known that in order to save costs NBN quality broadband will only be delivered through the HFC network for those premises that are currently eligible. Only those premises not having an HFC connection will eventually get an NBN connection which could be FTTN or FTTP Telstra Cable Broadband Pricing Telstra Cable broadband (HFC) can deliver Internet speeds of 30 to 100 mbps compared to a maximum of 20 Mbps for ADSL 2+. For plans and availability click here.   Plans start at only $73 per month. (plus modem and installation charges) If your one of the many Perth ADSL customers getting download speeds of 10 Mpb’s or less (click here to test your speed) then Cable Broadband from Telstra is probably your only solution to faster Internet speeds unless you live in a new suburb or building that maybe eligible for FTTP or FTTN services. Be aware that your existing modem will probably not be cable compatible so you will need to buy a new one from Telstra. A self-install Cable Home Network Gateway is $144 for new Telstra home broadband customers. If you’re an existing Telstra home broadband customer and would like a new modem you can take up a T-Gateway Package for $216. If you already have Foxtel Cable installed, Telstra will simple mail you a self-install modem kit. You can install it yourself or call us out to do it for you. If you don’t have Foxtel cable already coming into your house, Telstra will also charge you an installation fee to have one of their technicians install the cabling (up to $299), Make sure you direct them to terminate it a place that suits you such as next to your TV or in the smart-wiring junction box. Again, if you have any doubts, call us out to assist you. Telstra cable broadband can provide download speeds up to a maximum of 30Mbps when downloading from capable sites or across multiple sites but average speeds will be lower. If you take up Telstra’s optional $20 per month Super Fast Speed Boost option then it can provide download speeds up to a maximum of 100Mbps into the home for sharing across multiple users in a household.  The above is designed as a self-help guide to finding a faster Internet Services to residents of Perth, Western Australia. If you would like the IT Guys to be assistance or to deal with Telstra call us on 08 6365 5603 and we will be happy to […]

Buying a home: Did you check this?

One very important factor to check before buying a home – yet none of the real estate guides mention it. Buying a home 10 things to check before you buy lists important things such as checking for water leaks, sagging ceilings, and drain holes in the walls. Before you buy a house by The Sydney Morning Herald also includes checking the title, pest inspection, plumbing, is there is a vacant block of land next to or near the property. But nobody suggests you check the following: Is high-speed internet and Foxtel available at this location? Moving to a house or apartment where there is no high speed internet or Foxtel connection can be a deal breaker these days, especially for the tech-savvy Gen X and Gen Y’s. If you are a seller and your house or apartment has high-speed Internet and Foxtel. Make sure you brag about it in the real-estate advertising. If you are a seller and your house or apartment DOES NOT have high-speed Internet and Foxtel it could well increase your properties attractiveness by having them installed, or if they cannot be installed, keeping very quiet about the matter. The majority of houses and business premises in are currently connected to the Internet via an ADSL modem which uses the copper telephone wire, now known as the “land-line”, connecting your premises to the local telephone exchange. Although speeds of 20 MBPS can be achieved using ADSL (if you live close to the telephone exchange), some connections only receiving 1 or 2 MBPS. In comparison, high speed internet can be achieved using HFC which currently offers speeds of 30 to 100 MBPS and NBN fibre connections offer speeds of 100 MBPS or more. Test your current Internet Speed here. Business fibre connections are available but very expensive at over $1,000 per month. NBN fibre (if available) offers the same speeds at a much lower price.   What is a HFC Connection? “HFC” stands for “Hybrid Fibre Coax” and is the coaxial cable that provides Foxtel to homes and businesses. In the 1990’s Telstra laid the cable to many houses across many Suburbs to offer pay TV services. Only Telstra offer this service. You don’t currently need a Foxtel service but you do need the cable running down your street. Not all streets and suburbs were connected in the 90’s. Telstra’s HFC service is also known as “Telstra Cable Broadband”.  See below for connection details and pricing:   What is a NBN Connection? NBN (National Broadband Network) is the name of the scheme and company charged with providing High Speed Internet services throughout Australia by the previous Labour Government. The NBN Company was formed to deliver these services initially by providing Fibre-to-the-premises (FTTP), Fibre-to-the-Node (FTTN) or Fibre-to-the-Building (FTTB) Internet Services by a new fibre-optic cable network, giving peak speed of between 100 mbps to 1000 mbps. However, due to cost blow outs the technology mix has now changed dramatically with the current Government adding  Wireless and HFC to it’s offered services. What Alternative internet services are available at my address? What happens if you are in a HFC area but dont have the cable running to your premises? On March 4th it was announced that if Optus’s or Telstra’s pay TV cable runs down your street but you currently don’t use it for broadband access, someone will come to hook up your home in the next few years – even if in the past you’ve been told it is unavailable.(Read more here “More pieces start to fit in NBN puzzle“) Will I ever get an NBN Connection if I am eligible for a HFC connection? A few months ago the Communications minister, Malcolm Turnbull, made it known that in order to save costs NBN quality broadband will only be delivered through the HFC network for those premises that are currently eligible. Only those premises not having an HFC connection will eventually get an NBN connection which could be FTTN or FTTP Telstra Cable Broadband Pricing Telstra Cable broadband (HFC) can deliver Internet speeds of 30 to 100 mbps compared to a maximum of 20 Mbps for ADSL 2+. For plans and availability click here.   Plans start at only $73 per month. (plus modem and installation charges) If your one of the many Perth ADSL customers getting download speeds of 10 Mpb’s or less (click here to test your speed) then Cable Broadband from Telstra is probably your only solution to faster Internet speeds unless you live in a new suburb or building that maybe eligible for FTTP or FTTN services. Be aware that your existing modem will probably not be cable compatible so you will need to buy a new one from Telstra. A self-install Cable Home Network Gateway is $144 for new Telstra home broadband customers. If you’re an existing Telstra home broadband customer and would like a new modem you can take up a T-Gateway Package for $216. If you already have Foxtel Cable installed, Telstra will simple mail you a self-install modem kit. You can install it yourself or call us out to do it for you. If you don’t have Foxtel cable already coming into your house, Telstra will also charge you an installation fee to have one of their technicians install the cabling (up to $299), Make sure you direct them to terminate it a place that suits you such as next to your TV or in the smart-wiring junction box. Again, if you have any doubts, call us out to assist you. Telstra cable broadband can provide download speeds up to a maximum of 30Mbps when downloading from capable sites or across multiple sites but average speeds will be lower. If you take up Telstra’s optional $20 per month Super Fast Speed Boost option then it can provide download speeds up to a maximum of 100Mbps into the home for sharing across multiple users in a household.  The above is designed as a self-help guide to finding a faster Internet Services to residents of Perth, Western Australia. If you would like the IT Guys to be assistance or to deal with Telstra call us on 08 6365 5603 and we will be […]