Why NBN is unsuitable for Australian Business Needs

NBN can only offer businesses an absolute maximum of 100mbps download and 40 upload…and with most businesses still using the old copper lines (FTTN) that is more likely to be 25 mbps downloads depending on your distance from the node. NBN cannot offer Business Grade Internet Speeds – but guaranteed speeds over Fibre of up to 500mbps are available in most business districts. Corporate Grade Internet delivered over fibre is available in most business districts and starting from $329 per month on a 36 month plan for 40 mbps upload and download and unlimited data. Corporate grade internet plans are available for speeds such as 40/40, 100/100, 250/250 and 500/500 With more Australian businesses adopting cloud services for Accounting (Xero, MYOB), File storage (OneDrive, Dropbox), Backups and Business critical applications, the need for high speed internet for business has never been greater. NBN cannot deliver. The National Broadband Network (NBN) has been touted as the key to making Australian businesses more competitive on the world stage. Originally the NBN was planned to be Fibre to the Premises (FTTP), meaning the network would have used fibre optic cable from the exchange all the way to the premises, which would have delivered on the Labour Governments promises. However, due to a change in government the NBN has now become Fibre to the Node (FTTN), which uses an optic fibre link from the exchange to a local ‘node’, and then uses the original copper telephone wires between the node and the premises. FTTP offered higher overall speeds, FTTN was cheaper, slower (max 100 mbps down and 40 up) but faster to deliver to homes and businesses but suffers the same problem as ADSL. Attenuation. The average 2017 download speeds as reported by Speedtest are still only 24 mbps and uploads of 8 mbps. Basically, an office sitting next to the node or the exchange will get a great speed, while businesses further away will experience this attenuation and slower speeds. See below for an indicative illustration of what attenuation looks like. The greater the distance from the node, the slower the maximum speed achievable. For businesses upload speeds are as important as download speeds, maybe even more so as large amounts of data needs to be copied or backed up to the cloud in real-time or over night to avert data corruption, viruses and Ransomware attacks. NBN offers only a maximum upload speed of 40 mbps (or more realistically 30 mbps) with as little as 2-4 mbps during evening peak periods. NBN cannot offer Business Grade Internet Speeds – but they are available. Corporate Grade Internet delivered over fibre is available in most business districts and starting from $329 per month on a 36 month plan for 40 mbps upload and download and unlimited data. Corporate grade internet plans are available for speeds such as 40/40, 100/100, 250/250 and 500/500 If considering a fibre upgrade, also consider upgrading your telephone system to SIP trunks, a hosted PABX and IP handsets. In the last few years, SIP Trunks have superseded the traditional technologies that connect businesses to the PSTN (Public Switched Telephone Network). SIP Trunks are IP-based connections allowing you to make calls from existing PBX handsets and softphones to the PSTN and other IP enabled SIP services. The key advantage that SIP Trunks provide over traditional technologies is that they utilise your data network to deliver you superior capability, while costing you less than restrictive ISDN services. Compared to traditional ISDN connections, SIP Trunks can be provisioned very quickly with additional call capacity, as your business grows. With SIP Trunks, it’s easy to quickly connect your existing ISDN or IP-based PBX for advanced features and great savings. For availability and pricing, please contact The IT Guys as detailed below Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page  

Whats Wrong with the NBN? – the 4 corners report for one?

“Whats wrong with the NBN” by the Australian ABC’s Four Corners investigative program was falsely presented as NZ v AU rivalry and political incompetence in tonight’s program and was incompetently watered down and poorly reported. What was totally missed was the lost opportunity for Australian businesses to become more competitive and develop new internet-based industries by being denied even basic internet speeds even to this day, some 4 years on. Even once connected to the NBN, max 100 mb connections are inadequate to host your own server or offer internet support services such as backup and disaster recovery. Gigabit connections are only available by renting space from a “data-centre” usually located in a foreign country such as New Zealand or Singapore …. or at a prime CBD location for 4 times the cost. Not once was the flawed politically expediant rollout of residentail customers before business customers mentioned and only once was the pivitol Telstra relationship hinted at. Did you know for instance that NBN equipment resides in telephone exchange buildings still owned and operated by Telstra and rented to NBN Co. Successive Labour and Liberal governments have failed to spur Australian economic cyber growth by denying Australian business access to NBN internet and this leaving them with no other alternative than to purchase fibre services from Telco heavyweights Telstra and Vocus at rates 500% more expensive than can be purchased through NBN co. Even in late 2017, Perth CBD and inner city business districts of West Perth and Subiaco are still awaiting the NBN rollout, 4 years after it was rolled out to rural Tasmania where there was no demand. Although 4 corners interviewed some business customers in Australia, they were all living and operating at suburban addresses amongst residential customers. Not one business person operating out of a genuine business premises was interviewed. We believe this was a deliberate and negotiated settlement between Telstra and NBN Co to allow Telstra and its rivals to milk Australian businesses for as long as possible by delaying NBN rollout to business areas and then finally deploying the slowest possible FTTN solution once available thus driving businesses to takeup fibre connections outside of NBN offerings such as 100/100 connections with Telstra and Vocus. The logical NBN rollout solution would have been to tackle the highest population areas first such as each state capital CBD and business districts with FTTB (Fibre to the basement) and FTTP (Fibre to the premise) by offering gigabit connections followed by the industrial areas before attempting residential deployments.   Prioritising Residential NBN deployment has been a political deployment numbers game to justify each governments existence and has merely fuelled the rise in data consumption with the uptake of Netflix (A US company) and Stan but has provided no benefit to Australian Businesses or the Australian economy other than the major telcos and data center operators. Netflix success has been at the expense of other internet users in terms of data hogging. Once again, both major political parties have shown their support for multi-national telcos and the big end of town (political party donaters) over the SMB community who incidentally combined are the largest employers in Australia and given the toughest and most expensive deck of cars. Shame – Austraia – Shame. NBN Installation and Setup Help Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page      

NBN Questions answered for Nedlands/Dalkeith Seniors

The IT Guys assisted in presenting an NBN Q&A Session at the Nedlands Community Care centre to 61 Western Suburbs Seniors including a small number aged over 85. The Presenters were John Kirkby of the IT Guys (WA), Brian Cross (Telstra) and Jhune Aguiba (Telstra Store, Subiaco), on Tuesday 11th July. Many western suburbs have gone live with NBN or will be going live within the next few months but John reassured people not-to-panic about losing their landline and services associated with it such as house and medical alarms “Each household has 18 months from the NBN go-live date to make the change over, so take your time and consider carefully the plan and ISP you select” John warned the attendees to disregard offers from unknown-companies offering NBN deals that sound too-good-to-be-true. Generally only the larger established telecom companies such as Telstra, Optus and TPG (including iiNet and Westnet) have the capacity and bandwidth to ensure that the speed you sign up for can be maintained at busy times and when the household uses multiple devices, TV’s and computers simultaneously. The IT Guys recommend ignoring the lowest speed plans and only considering those based on the NBN 25 plan and higher. There are 4 speed-tiers offered by the NBN and differing ISP’s offer one or more of them. To confuse matters further, each company gives the speed tiers their own special names. The deals you see plastered on the back of buses and on flyers pushed through your door, only ever quote the cheapest and slowest plan (NBN 12) which is only “up-to” 12 mbps download speed (equivalent to what you may already be getting using ADSL) Speed Tier NBN Name Telstra Name iiNet/WestNet Name Up to 12 mbps download speed nbn™ 12 N/A Basic Up to 20 mbps download speed nbn™ 25 Fast Boost Up to 50 mbps download speed nbn™ 50 Very Fast Speed Boost N/A Up to 100 mbps download speed nbn™ 100 Super Fast Speed Boost Max nbn™ 12 – Retail plans based on nbn™ 12 are suitable for households with basic phone or internet usage. nbn™ 12 is not considered a superfast broadband plan.  nbn™ 12 may be similar to what many households or businesses in Australia may experience on ADSL2. Speak to your phone and internet provider about the plan that best suits your needs. nbn™ 25 – Fast broadband – perfect for your everyday use. Ask your phone and internet service provider for a plan based on nbn™ 25 if you love: Browsing the web, Streaming videos, Emailing nbn™ 50 – For homes where multiple people are online at the same time. Ask your phone and internet service provider for a plan based on nbn™ 50 if you love: Streaming in High Definition (HD), Responsive online gaming, Working from home nbn™ 100 – Superfast internet – even when numerous people are online at once. Ask your phone and internet service provider for a plan based on nbn™ 100 if you live your life online and enjoy: 4K video streaming 4K video streaming, Uploading and downloading large files, Super responsive online gaming, Multiple device web browsing John suggested that if you are happy with your current ISP then you maybe better staying with “the-devil-you-know” rather than switching provider. “There is not much to choose between the main ISPs they all offer similarly priced plans with the main difference being that Telstra cap their plans at 1000 GB per months with TPG and the like offering “unlimited” usage plans. We are also fortunate that here in Perth you can visit the iiNet head office in Subiaco or a Telstra store and speak to a person rather than an overseas call-centre”, stated John. A deciding factor between ISP‘s is more likely to be what the ISP‘s can “bundle” together to save you money. Combining your Internet, mobile-phones, land-line and even Foxtel can save you a considerable amount of money. The first step to moving to NBN is to contact your preferred ISP who will then contact NBN company to inspect your premises. You need to decide where you wish your internet line to be located inside your house and agree this with the NBN technician. Your ISP will then mail out your new modem and will give you the option of a self-install, ISP-install or a third-party-install such as the IT Guys. The NBN technology most widely available in Perth’s Western suburbs is HFC (Hybrid-Fibre-Coaxial) aka “Cable“, “Foxtel Cable” or “Pay TV cable“, although new builds or houses that do not have an existing telephone line will be given FTTP (Fibre-To-The-Premise) and will have to pay a connection fee of $300. Some suburbs that were never supplied with HFC will be connected using FTTN (Fiber-To-The-Node) and apartments and strata complexes maybe connected using FTTB (Fibre-To-The-Building). The technology type will be decided by the NBN specialist when they come to inspect the site. Anyone requiring further information on NBN availability in Perth’s Western Suburbs can speak to any of the IT Guys technicians by calling 08 6365 5603 or emailing support@itguyswa.com NBN over HFC delayed until Q3/Q4 2018 Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page    

When will I get an NBN Connection in Western Australia (WA)

Update December 2017 NBN over HFC delayed until Q3/Q4 2018     NBN Installation and Setup Help How to get super-fast internet in Perth’s Golden Triangle Fibre to  to the Node or Neighbourhood (FTTN) Fixed Wireless HFC (Hybrid Fibre Coaxial) For more accurate information, search for your premises by clicking on the following: What Alternative internet services are available at my address? What Alternative internet services are available at my address? Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

What is HFC (Hybrid Fibre Coaxial)

Australia’s High Speed Internet is being rolled out by the NBN Company. One of the Technologies being employed is HFC (Hybrid Fibre Coaxial) HFC (Hybrid Fibre Coaxial) – The HFC Network belongs to Telstra/Foxtel/Optus up until February 2016. They were designed to carry PAY-TV (cable-tv) and developed by the cable TV industry to allow two-way, high-speed broadband content (video, voice and data) to be delivered to the home using a combination of fibre and coaxial cable. If you live in a HFC area, your NBN solution will be deliver via this technology instead of FTTP or FTTN Hybrid fibre/coaxial (“cable Internet”) currently delivers speeds of 30Mbps to 100Mbps. Thr NBN company plan acknowledges that 240Mbps is possible on the current network with HFC node-splitting.   HFC is widespread across a number of areas of metropolitan Australia – if you or your neighbour has Foxtel via cable there is a good chance you live in the HFC footprint. Rather than build another broadband network over the top of these existing HFC networks, NBN plan to upgrade the networks to deliver high speed broadband. The purpose of this approach is to enable families and businesses to access high speed broadband faster than previously anticipated, with less disruption to the community and at less cost to you the tax payer. Many homes and businesses within HFC areas have connections to the network. NBN Co plan to trial HFC construction techniques and processes to help decide the best and most efficient way to connect the remaining homes.  This is designed to allow more people to access high speed broadband sooner when NBN commercially launch their HFC product in 2016/2017 What Alternative internet services are available at my address? NBN over HFC delayed until Q3/Q4 2018   Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page      

When will I get an NBN Connection in New South Wales (NSW)

  Update March 1st 2017 NBN have finally given everyone a tool that gives an estimated date of NBN Installation and specifying the type of technology to be used. Click here and enter your address     Here is a sample of what you will see Fibre to  to the Node or Neighbourhood (FTTN) Fixed Wireless HFC (Hybrid Fibre Coaxial) For more accurate information, search for your premises by clicking on the following: What Alternative internet services are available at my address? Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

What Alternative internet services are available at my address?

Australians may have up to 6 choices of Internet Technologies available to them offering speeds of up to 500 mbps downloads.   1) If available, get on the NBN and  choose the fastest speed tier possible see Confused by NBN Plans? Confused by NBN Plans? If you think you are getting poor speeds with NBN then we suggested looking at our NBN Installation and Setup Help. NBN Installation and Setup Help You maybe getting good speeds but a poor connection or setup maybe causing issues.Internet Speeds of up to 100 mbps download and 20 mbps upload are available on NBN. 2) Commercial grade fibre services can be installed in business premises from $369 per month for speeds of 40 mbps up/40 mbps down, 100/100 or 250/250 mbps (contact us for a quote) Why NBN is unsuitable for Australian Business Needs   3) High speed internet may still be achieved using HFC (Foxtel Coaxial Cable) from Telstra, which currently offers speeds of 30 to 60 mbps in HFC none NBN areas. NBN over HFC delayed until Q3/Q4 2018 4) Mobile Broadband is also widely available via 4G mobile from mobile providers. Average download speeds of around 44 mbps can be achieved. If you required mobile internet outside of the major metropolitan areas, you may find that Telstra are the only company with ample coverage. 5) Fixed Wireless Broadband is available to customers who live within a few kilometers of Perth CBD. The Service is provided by a private company called Node One.  You will need to install a wireless receiver on your roof to be able to use this service. Please contact Mode 1 directly to enquire about this service. 6) Speeds of 20 mbps may still be achieved using ADSL (if you live close to the telephone exchange) In the previous guides entitled How to Test Your Internet Speed and How to compare your internet speed with your area average we demonstrated how to take an Internet Speed test and find out your area’s average Internet Speed The easiest way to determine the available connection types is to use the Telstra webpage  To find out if you qualify for HFC (Cable) broadband, or NBN (FTTP, FTTN, FTTC, FTTB, Fixed Wireless or HFC-NBN) or any other service go to the following URL and enter your address. https://www.telstra.com.au/broadband/home-broadband …and click on “Check Availability” If your one of the lucky ones you will see either the following message … if your ARE NOT Lucky …you may well see the following and will just have to be resigned to snails-pace internet until NBN comes to town. ……or ….. consider one of the other choices mentioned above. Related Issues Self Test Internet Performance Guide Guide 1 – How to test your internet speed Guide 2 – How to compare your internet speed with your area average Guide 3 – What Alternative internet services are available at my address? Guide 4 – How to test my modem. Does it need replacing? Guide 5 – General tips on increasing your internet and Wi-Fi speed. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Renting a home: Did you check this?

One very important factor to check before renting a home – yet none of the real estate guides mention it. A renters guide: what to look for in a rental property talks about storage area, hot and cold water, cleanliness, will your furniture fit, how many car parks are there etc. But nobody suggests you check the following:   Is high-speed internet and Foxtel available at this location? Moving to a house or apartment where there is no high speed internet or Foxtel connection can be a deal breaker these days, especially for the tech-savvy Gen X and Gen Y’s.     If you are a property owner and your house or apartment has high-speed Internet and Foxtel. Make sure you brag about it in the real-estate advertising. If you are a property owner and your house or apartment DOES NOT have high-speed Internet and Foxtel it could well increase your properties attractiveness by having them installed, or if they cannot be installed, keeping very quiet about the matter. The majority of houses and business premises in are currently connected to the Internet via an ADSL modem which uses the copper telephone wire, now known as the “land-line”, connecting your premises to the local telephone exchange. Although speeds of 20 MBPS can be achieved using ADSL (if you live close to the telephone exchange), some connections only receiving 1 or 2 MBPS. In comparison, high speed internet can be achieved using HFC which currently offers speeds of 30 to 100 MBPS and NBN fibre connections offer speeds of 100 MBPS or more. Test your current Internet Speed here. Business fibre connections are available but very expensive at over $1,000 per month. NBN fibre (if available) offers the same speeds at a much lower price.   What is a HFC Connection? “HFC” stands for “Hybrid Fibre Coax” and is the coaxial cable that provides Foxtel to homes and businesses. In the 1990’s Telstra laid the cable to many houses across many Suburbs to offer pay TV services. Only Telstra offer this service. You don’t currently need a Foxtel service but you do need the cable running down your street. Not all streets and suburbs were connected in the 90’s. Telstra’s HFC service is also known as “Telstra Cable Broadband”.  See below for connection details and pricing:   What is a NBN Connection? NBN (National Broadband Network) is the name of the scheme and company charged with providing High Speed Internet services throughout Australia by the previous Labour Government. The NBN Company was formed to deliver these services initially by providing Fibre-to-the-premises (FTTP), Fibre-to-the-Node (FTTN) or Fibre-to-the-Building (FTTB) Internet Services by a new fibre-optic cable network, giving peak speed of between 100 mbps to 1000 mbps. However, due to cost blow outs the technology mix has now changed dramatically with the current Government adding  Wireless and HFC to it’s offered services.   How can I tell if I am eligible for a HFC or NBN high speed internet Connection? What Alternative internet services are available at my address?         What happens if you are in a HFC area but dont have the cable running to your premises? On March 4th it was announced that if Optus’s or Telstra’s pay TV cable runs down your street but you currently don’t use it for broadband access, someone will come to hook up your home in the next few years – even if in the past you’ve been told it is unavailable.(Read more here “More pieces start to fit in NBN puzzle“) Will I ever get an NBN Connection if I am eligible for a HFC connection? A few months ago the Communications minister, Malcolm Turnbull, made it known that in order to save costs NBN quality broadband will only be delivered through the HFC network for those premises that are currently eligible. Only those premises not having an HFC connection will eventually get an NBN connection which could be FTTN or FTTP Telstra Cable Broadband Pricing Telstra Cable broadband (HFC) can deliver Internet speeds of 30 to 100 mbps compared to a maximum of 20 Mbps for ADSL 2+. For plans and availability click here.   Plans start at only $73 per month. (plus modem and installation charges) If your one of the many Perth ADSL customers getting download speeds of 10 Mpb’s or less (click here to test your speed) then Cable Broadband from Telstra is probably your only solution to faster Internet speeds unless you live in a new suburb or building that maybe eligible for FTTP or FTTN services. Be aware that your existing modem will probably not be cable compatible so you will need to buy a new one from Telstra. A self-install Cable Home Network Gateway is $144 for new Telstra home broadband customers. If you’re an existing Telstra home broadband customer and would like a new modem you can take up a T-Gateway Package for $216. If you already have Foxtel Cable installed, Telstra will simple mail you a self-install modem kit. You can install it yourself or call us out to do it for you. If you don’t have Foxtel cable already coming into your house, Telstra will also charge you an installation fee to have one of their technicians install the cabling (up to $299), Make sure you direct them to terminate it a place that suits you such as next to your TV or in the smart-wiring junction box. Again, if you have any doubts, call us out to assist you. Telstra cable broadband can provide download speeds up to a maximum of 30Mbps when downloading from capable sites or across multiple sites but average speeds will be lower. If you take up Telstra’s optional $20 per month Super Fast Speed Boost option then it can provide download speeds up to a maximum of 100Mbps into the home for sharing across multiple users in a household.  The above is designed as a self-help guide to finding a faster Internet Services to residents of Perth, Western Australia. If you would like the IT Guys to be assistance or to deal with Telstra call us on 08 6365 5603 and we will be happy to […]

Buying a home: Did you check this?

One very important factor to check before buying a home – yet none of the real estate guides mention it. Buying a home 10 things to check before you buy lists important things such as checking for water leaks, sagging ceilings, and drain holes in the walls. Before you buy a house by The Sydney Morning Herald also includes checking the title, pest inspection, plumbing, is there is a vacant block of land next to or near the property. But nobody suggests you check the following: Is high-speed internet and Foxtel available at this location? Moving to a house or apartment where there is no high speed internet or Foxtel connection can be a deal breaker these days, especially for the tech-savvy Gen X and Gen Y’s. If you are a seller and your house or apartment has high-speed Internet and Foxtel. Make sure you brag about it in the real-estate advertising. If you are a seller and your house or apartment DOES NOT have high-speed Internet and Foxtel it could well increase your properties attractiveness by having them installed, or if they cannot be installed, keeping very quiet about the matter. The majority of houses and business premises in are currently connected to the Internet via an ADSL modem which uses the copper telephone wire, now known as the “land-line”, connecting your premises to the local telephone exchange. Although speeds of 20 MBPS can be achieved using ADSL (if you live close to the telephone exchange), some connections only receiving 1 or 2 MBPS. In comparison, high speed internet can be achieved using HFC which currently offers speeds of 30 to 100 MBPS and NBN fibre connections offer speeds of 100 MBPS or more. Test your current Internet Speed here. Business fibre connections are available but very expensive at over $1,000 per month. NBN fibre (if available) offers the same speeds at a much lower price.   What is a HFC Connection? “HFC” stands for “Hybrid Fibre Coax” and is the coaxial cable that provides Foxtel to homes and businesses. In the 1990’s Telstra laid the cable to many houses across many Suburbs to offer pay TV services. Only Telstra offer this service. You don’t currently need a Foxtel service but you do need the cable running down your street. Not all streets and suburbs were connected in the 90’s. Telstra’s HFC service is also known as “Telstra Cable Broadband”.  See below for connection details and pricing:   What is a NBN Connection? NBN (National Broadband Network) is the name of the scheme and company charged with providing High Speed Internet services throughout Australia by the previous Labour Government. The NBN Company was formed to deliver these services initially by providing Fibre-to-the-premises (FTTP), Fibre-to-the-Node (FTTN) or Fibre-to-the-Building (FTTB) Internet Services by a new fibre-optic cable network, giving peak speed of between 100 mbps to 1000 mbps. However, due to cost blow outs the technology mix has now changed dramatically with the current Government adding  Wireless and HFC to it’s offered services. What Alternative internet services are available at my address? What happens if you are in a HFC area but dont have the cable running to your premises? On March 4th it was announced that if Optus’s or Telstra’s pay TV cable runs down your street but you currently don’t use it for broadband access, someone will come to hook up your home in the next few years – even if in the past you’ve been told it is unavailable.(Read more here “More pieces start to fit in NBN puzzle“) Will I ever get an NBN Connection if I am eligible for a HFC connection? A few months ago the Communications minister, Malcolm Turnbull, made it known that in order to save costs NBN quality broadband will only be delivered through the HFC network for those premises that are currently eligible. Only those premises not having an HFC connection will eventually get an NBN connection which could be FTTN or FTTP Telstra Cable Broadband Pricing Telstra Cable broadband (HFC) can deliver Internet speeds of 30 to 100 mbps compared to a maximum of 20 Mbps for ADSL 2+. For plans and availability click here.   Plans start at only $73 per month. (plus modem and installation charges) If your one of the many Perth ADSL customers getting download speeds of 10 Mpb’s or less (click here to test your speed) then Cable Broadband from Telstra is probably your only solution to faster Internet speeds unless you live in a new suburb or building that maybe eligible for FTTP or FTTN services. Be aware that your existing modem will probably not be cable compatible so you will need to buy a new one from Telstra. A self-install Cable Home Network Gateway is $144 for new Telstra home broadband customers. If you’re an existing Telstra home broadband customer and would like a new modem you can take up a T-Gateway Package for $216. If you already have Foxtel Cable installed, Telstra will simple mail you a self-install modem kit. You can install it yourself or call us out to do it for you. If you don’t have Foxtel cable already coming into your house, Telstra will also charge you an installation fee to have one of their technicians install the cabling (up to $299), Make sure you direct them to terminate it a place that suits you such as next to your TV or in the smart-wiring junction box. Again, if you have any doubts, call us out to assist you. Telstra cable broadband can provide download speeds up to a maximum of 30Mbps when downloading from capable sites or across multiple sites but average speeds will be lower. If you take up Telstra’s optional $20 per month Super Fast Speed Boost option then it can provide download speeds up to a maximum of 100Mbps into the home for sharing across multiple users in a household.  The above is designed as a self-help guide to finding a faster Internet Services to residents of Perth, Western Australia. If you would like the IT Guys to be assistance or to deal with Telstra call us on 08 6365 5603 and we will be […]

How to upgrade to High Speed Internet in Perth TODAY.

Get high speed Internet Today.. in Perth! Perth, you no longer need to suffer third-world Internet speeds!! You can have High Speed Internet within 7 days … IF you have or are eligible to have a HFC or NBN connection to your home or business. NBN over HFC delayed until Q3/Q4 2018 We show you how to find out what Internet options are available right now. The majority of houses and business premises in Perth are currently connected to the Internet via an ADSL modem which uses the copper telephone wire, now known as the “land-line”, connecting your premises to the local telephone exchange. Although speeds of 20 MBPS can be achieved using ADSL (if you live close to the telephone exchange), Perths average download speed is only 11 MBPS, with some connections only receiving 1 or 2 MBPS. In comparison, high speed internet can be achieved using HFC which currently offers speeds of 30 to 100 MBPS and NBN fibre connections offer speeds of 100 MBPS or more. Test your current Internet Speed here. High Speed Mobile Broadband is also available in areas that have 4G mobile speeds. Business fibre connections are available but very expensive at over $1,000 per month. NBN fibre (if available) offers the same speeds at a much lower price. However the HFC network offers the best alternative to getting a quick and relatively inexpensive high speed internet upgrade and you will not be without an internet connection while the new service is installed (unlike moving ADSL providers) Need expert help in fixing Internet & Wi-Fi Issues and live in Perth, Western Australia then call The IT Guys (WA) on 08 6365 5603 What is a HFC Connection? “HFC” stands for “Hybrid Fibre Coax” and is the coaxial cable that provides Foxtel to homes and businesses. In the 1990’s Telstra laid the cable to many houses across Perth’s Suburbs to offer pay TV services. Only Telstra offer this service. You don’t currently need a Foxtel service but you do need the cable running down your street. Not all streets and suburbs were connected in the 90’s. Telstra’s HFC service is also known as “Telstra Cable Broadband”.  See below for connection details and pricing:     What is a NBN Connection? NBN (National Broadband Network) is the name of the scheme and company charged with providing High Speed Internet services throughout Australia by the previous Labour Government. The NBN Company was formed to deliver these services initially by providing Fibre-to-the-premises (FTTP), Fibre-to-the-Node (FTTN) or Fibre-to-the-Building (FTTB) Internet Services by a new fibre-optic cable network, giving peak speed of between 100 mbps to 1000 mbps. However, due to cost blow outs the technology mix has now changed dramatically with the current Government adding  Wireless and HFC to it’s offered services.  Why can’t I simply connect to the ultra-fast NBN that our government has spent billions on? If you live in Perth and are not in a new residential complex or office, chances are you are not connected to the NBN (National Broadband Network) …. and will remain so for years. You can find your eligibility at the NBN site but a better way of checking your Internet options can be found here: What Alternative internet services are available at my address?   The above map shows roughly which suburbs are deemed as “HFC” areas (in Yellow) and the sites offering NBN are also indicated. Currently there are only four NBN sites in Perth’s Western Suburbs. In Subiaco there are two at Roydhouse Road and Sheen Streets, the third is the new Perry Lakes development in Floreat and  the fourth the Taskers Development on McCabe Street, North Fremantle. As you can see, residents of suburbs south of the river have NBN connections or will do shortly as they are not in a  HFC area. If you live in Perth’s Western Suburbs HFC maybe your only high speed internet option. Foxtel is delivered to your home or business either by a coaxial cable (HFC) or by satellite. If your premises is one of the lucky ones and has coaxial cable running to it, then you’re going to be able to get high speed internet years ahead of your neighbour who has satellite Foxtel or no cable connected at all. In December 2014 it was announced that Telstra were selling their copper and HFC networks to the NBN Company and then in March of this year it was announced that the HFC network is to be upgraded in 2017 to DOCSIS 3.1 making it capable of delivering up to 10 gigabit per second downloads, and one gigabit per second uploads, which is the same or faster than FTTN or FTTP fibre connections. Also see the announcement from NBN Co here.   The above map shows roughly which areas of Perth are designated “HFC” Areas. The data was current as of August 2014. The IT Guys can arrange for High Speed Internet (> 30 mbps) in the following Western Australian Suburbs: Bateman, Bull Creek, Leeming, Murdoch, North Lake, Winthrop, Claremont, Cottesloe, Karrakatta, Mosman Park, Mount Claremont, Peppermint Grove, Swanbourne, Ellenbrook, Alexander Heights, Ballajura, Greenwood, Marangaroo, Mirrabooka, Carine, Duncraig, Sorrento, Watermans Bay, Connolly, Joondalup, Ocean Reef, Bibra Lake, South Lake, Yangebup, Kingsley, Woodvale, Beldon, Craigie, Heathridge, Hillarys, Kallaroo, Mullaloo, Ocean Reef, Padbury, Como, Crawley, Daglish, Dalkeith, Jolimont, Nedlands, Shenton Park,Subiaco, West Leederville, Churchlands, Floreat, Herdsman, Jolimont, Wembley Please call us for details or click on the links above.   How can I tell if I am eligible for a HFC or NBN high speed internet Connection? What Alternative internet services are available at my address? What happens if you are in a HFC area but dont have the cable running to your premises? On March 4th it was announced that if Optus’s or Telstra’s pay TV cable runs down your street but you currently don’t use it for broadband access, someone will come to hook up your home in the next few years – even if in the past you’ve been told it is unavailable.(Read more here “More pieces start to fit in NBN puzzle“) Will I ever get an NBN Connection if I am eligible for a HFC connection? A few months ago the Communications […]

How to test your Internet Speed

What is a “good” Internet Speed? Internet speed is generally tested and compared by the “download speed” and is measured in “mbps” (mega-bits-per-second). This is how to test it. The easiest way of testing internet speed is by using a site called “Speedtest.net” from OOKLA. Ignore any popup adverts or distracting advertising and simply click on the “Begin Test” or “GO” button as indicated below.     The speed-test will begin and will return three results as shown below. PING (circled in Red) DOWNLOAD SPEED (circled in Yellow) and UPLOAD SPEED (circled in Green) What do the results mean? DOWNLOAD SPEED (circled in Yellow) As mentioned above, Internet speed is generally tested and compared by the “download speed” and is measured in “mbps” (mega-bits-per-second). In 2014 the average internet download speed results per state Australian capital city were as follows: 16.5 mbps, Canberra – 22.4 mbps, Sydney – 21.7 mbps, Hobart – 19.4 mbps, Melbourne – 15 mbps, Brisbane – 14.5 mbps, Adelaide – 12.6 mbps, Perth – 11.7 mbps Download speeds differ greatly depending on the type of internet-connection you have and your distance from the telephone exchange or mobile tower. The following is a list of connection types and their typical connection speeds. ADSL ADSL1 or ADSL2 or ADSL2+ is delivered over the standard copper telephone line and is the slowest form of internet. Speeds vary depending on how close your location is physically to the telephone exchange. Maximum speed of 22 mbps can be expected but most connections would be 10 mbps or less and have become noticeably slower in recent months as copper-lines are replaced or upgraded by the NBN Company. To compare how your results compare to average speeds in your area click here: How to compare your internet speed with your area average MOBILE BROADBAND Mobile Broadband is what your smart-phone uses to connect to the Internet when you are not in the house or work connected to Wi-Fi. It is commonly referred to as 3G or 4G. Although your phone has the facility built-in, on a laptop or PC you will need a “dongle” or “mobile-broadband modem“. Very good download speeds of 30 – 70 mbps can be achieved. Mobile Broadband comes of age, thanks to Telstra HFC (Cable) What is HFC (Hybrid Fibre Coaxial) NBN/FIBRE The fastest type of connections available  but not available everywhere offering download speeds of 100 mbps to 1000 mbps. NBN is available most commonly as Fibre-to-the-premises (FTTP), Fibre-to-the-node (FTTN) and also over HFC. Dark Fibre (Secure, high-speed fibre-optic, point-to-point connectivity providing a secure way to deliver high-speed data applications) is also available for businesses who need high-speed and high-security and is available from non-NBN companies on NBN or private data networks. In country areas NBN Fixed Wireless is also available. PING (circled in Red) The PING speed test also know as “Latency” is a measure of the quality of the internet connection and in general the lower the PING speed, the better the quality of the line. This can be tested further a http://www.pingtest.com UPLOAD SPEED (circled in Green) Upload speeds to a max on 1 mbps maybe possible on ADSL, 2 mbps on Cable/HFC but on Fibre/NBN upload speeds of 40 mbps are achievable. If you would like The IT Guys(WA) to analyse, test and advise you on how to fix any of the above issues, click on Internet and Wi-Fi Testing and Consultancy Services where we offer paid remote on on-site services. Related Issues Self Test Internet Performance Guide Guide 1 – How to test your internet speed Guide 2 – How to compare your internet speed with your area average Guide 3 – What Alternative internet services are available at my address? Guide 4 – How to test my modem. Does it need replacing? Guide 5 – General tips on increasing your internet and Wi-Fi speed. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page