NBN Issues Solved – Top 6 issues encountered upon moving to NBN

The transition to NBN from copper (traditional) telephone lines including ADSL Internet and Fax Services, is a major life-changing issue for many Australian seniors.


The older we get, the harder we find it is to change. Having grown up with ADSL and copper-line (land-line) phones, senior Australians are struggling with the changeover to services.


Unfortunately, nobody has a choice in the matter, copper-line () technology is being phased out and NBN, just like death and Taxes, is an inevitability.

However, just because the old copper-line based system is being disonnected, it does NOT mean you have to move to NBN. There are alternatives.

If you DO NOT need a handset (land-line) , you can consider the following non-NBN alternatives:

Having supported and fixed hundreds of issues regarding NBN and Senior Australian’s, we have come up with a “what-to-expect” guide, that many people encounter during and immediately after moving to NBN.

The Top 6 issues encountered by Senior Australian’s when moving to NBN

  1. NBN Modem Required for Internet and/or Phone calls
  2. NBN-Compatible handset required to make calls
  3. Internal telephone sockets now redundant
  4. NBN internal connection location may not be same as current
  5. New modem means changing Wi-fi on all devices
  6. NBN service maybe slower than current ADSL


1. You will need a new NBN compatible modem to receive Internet and Telephone Calls

There are different NBN technologies being used across Australia, you dodnt have a choice in which one you have, this has already been pre-determined by NBN. The Possible Technologies you may have are as follows:

Fibre to the Premises (FTTP)

FTTP – The best solution on offer with NBN-Fibre directly to your premises. Sadly only a very small percentage of Australian users have this type of connection as it was deemed too expensive and time consuming to rollout across the country by the Government of the day. Some users can apply to have their technology upgraded to FTTP but the cost is generally around $7 to $10,000.

Fibre to the Building/Node (FTTB & FTTN)

Most Australian residences will be connected directly to the existing telephone socket using FTTN, and a new NBN compatible modem. This technology uses the existing copper telephone lines in a building, building complex or in the street to connect to fibre which can be up to 1 klm from your location. Some users can apply to have their technology upgraded to FTTP but the cost is generally around $7 to $10,000.

Fibre to the Curb (FTTC)

Fibre to the curb is a recent technological improvement on FTTN. It still uses the existing copper telephone lines but then connects to a “Node” or “NBN junction-box” within a few hundred meters of your location/building. Some users can apply to have their technology upgraded to FTTP but the cost is generally around $7 to $10,000.


Australian suburbs connected to the Pay-TV (Foxtel) Network in the 90s will be connected to NBN using the existing HFC () network as follows. HFC is regarded as the 2nd best technology available after FTTP.

NBN™ Wireless and NBN™ Satellite

In country and rural areas the use of Wireless or Satellite technology (using an external antenna or satellite dish) as follows.

Australian Satellite Internet is called Sky Muster™ or Sky Muster™ Plus and available from ISPs such as SkyMesh

Even if you did not need a modem before (because you did not have the internet) you will need one now and if you currently have one, it will probably need replacing for an NBN compatible one.telstra nbn modem

2. If you want to keep your “Land-Line” and receive telephone calls, you will need a new NBN-Compatible handset. Existing telephone handsets cannot be used in any of the NBN technologies. If you still require a traditional telephone “handset”, you will need to purchase an NBN compatible handsets that plugs into the NBN modem.

3. If you currently have telephone points in various rooms, these are now useless and cannot be used.Companies such as “Uniden” supply “wireless” handsets that can be used anywhere in your house as long as they are within range of the “base-station” which plugs into the NBN Modem.Use these instead of traditional handsets.

4. NBN Co may install your new connection in a different location to your existing modem.

The incoming NBN connection will enter your house by either:

a) One of your current telephone points or

b) In the case of HFC connected areas, they use existing pay-TV/ point, that connects to an “NBN Connection Box”HFC NBN Connection Box

If an existing point does not exists, the NBN technician will install a new one, usually at a convenient location for them but not always for you.

NBN Co, have to make an effort to locate your incoming NBN connection in a location that is convenient for you, so if you want the connection to be where your modem is, insist on it and do not let the technician install it in an inconvenient location.

5. A new modem, means a new Wi-Fi signal, so printers, scanners, iPads, iPhones, TV’s, tablets and will need to be connected to the new network Wi-Fi may not now reach into areas that you could previously receive Wi-Fi

If the new incoming connection is not near where your old modem was located, you may find this inconvenient. It maybe that devices such as TV’s, iPads, Printers, Scanners, Computers and Laptops, may no longer be in range of the new modem.Because of the new modem, each device will need to be reconnected to the new wifi network, so you may find you are suddenly unable to connect to the printer or the internet.If you connect your modem to other computers and devices using hard-wired Ethernet cables, those devices should receive the same download-speed as at the NBN modem with little drop-off.

However, when using Wi-Fi to connect to the Internet via the modem, a drastic drop off occurs depending on the quality of the modem, your distance from the modem, the amount of devices accessing the modem and walls and floors between you and the modem.Generally the modems supplied by ISPs are very poor Wi-Fi devices and you should consider the following if you wish to receive high-speed Internet throughout your house and on multiple devices at the same time.

6. NBN Internet maybe “slower” than the Internet you experienced when using ADSL

Unlike ADSL, where the speed you received was fixed, with NBN there are 4 speed-tiers offered and differing ISP’s offer one or more of them.To confuse matters further, each company gives the their own special names.The deals you see plastered on the back of buses and on flyers pushed through your door, only ever quote the cheapest and slowest plan (Basic Evening Speed) which is less than 15 mbps (equivalent to what you were already be getting using ADSL)
https://www.itguyswa.com.au/nbn-plans/If your home is located near a telephone exchange you may have been experiencing download speeds of up to 20 mbps, to achieve similar speeds with NBN you need to subscribe to “Standard Evening Speed” also known as “nbn™ 25”

See also, by clicking on the links below.

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