End of support for Microsoft Products.

  When does Microsoft Office and Microsoft Windows Support Expire? Microsoft only support their operating systems and office products and will stop issuing updates and fixing security issues once this happens. You are advised to renew or update these licences before the following dates. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page    

Save up to 13% on Microsoft Fees before Dec 31st 2018

Microsoft Australia has just announced an 8% increase in Microsoft 365 and Microsoft Hosted Exchange fees from January 1st 2019 If you currently pay your subscription monthly to Telstra or directly to Microsoft, you will have to pay an additional 8% from January 1st 2019. However,  The IT Guys and Hybrid ICT can put the 8% increase off for 12 months PLUS save you a further 5% (by paying for 12 months subscription before December 31st) Contact us on 08 6365 5603 or support@itguyswa.com.au before 15th December 2018 if you wish to save 13% on your ongoing Microsoft Subscription fees. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Microsoft Surface

Purchase Microsoft Surface Products, Accessories and Services through The IT Guys WA The IT Guys supply “Commercial” grade versions of Microsoft Surface Pro, Surface Go, Surface Studio, Surface Laptop and Surface Book that differ from the versions purchased directly from the Microsoft site or a retail outlet which are “Consumer” grade, in the following ways. Item Consumer/Retail Grade Commercial Grade Operating System Windows 10 Home in S Mode(1) Windows 10 Pro Warranty – Standard Go, Book, Studio 1 Year Send the broken device before receiving a new one(2) 2 Years Send the broken device before receiving a new one(2) Warranty – Advanced Exchange* Pro, Laptop N/A -Send the broken device before receiving a new one Receive a new device before sending the broken one back Extended Hardware Warranty N/A Optional 3 and 4 year Warranty Available Warranty – Advanced Exchange* Pro, Laptop N/A -Send the broken device before receiving a new one Receive a new device before sending the broken one back Extended Hardware Warranty N/A Optional 3 and 4 year Warranty Available Advanced Exchange Send broken one to Sydney before receiving a replacement after repair. Receive replacement in 3-5 business days (before sending the broken one back) Complete for Business – Accidental Damage coverage N/A Optional cover available, allowing 2 claims per lifetime over 2, 3 or 4 years Repair Turnaround 5-8 business days to get a new device (after sending the broken one back) 3-5 business days to get a new device (before sending the broken one back) Note Only Microsoft Apps purchased from App Store allowed Return damaged/faulty units to Sydney Surface for Business warranty page In addition to purchasing Microsoft Surface Pro, Surface Go, Surface Studio, Surface Laptop and Surface Book and accessories through the IT Guys, we also offer additional services not available from retailers. Such as: Microsoft Office and Mail Setup Data Transfer from old computer or device Anti Virus Supply, Install or transfer Extended Warranties After sales services, troubleshooting and repairs Complete the form below to get a quote on a Microsoft Surface device, including setup and data transfer (if required) Please select the item(s) you wish to be quoted on and then click the “Next” Button.  

Microsoft Hosted Exchange Security Features – Standard v Advanced Threat Protection (ATP)

Microsoft Hosted Exchange Security Features – Standard v Advanced Threat Protection Microsoft Hosted Exchange mail boxes offer Malware, Spam and Phishing protection as standard, features not offered by POP or IMAP mailboxes provided by ISP’s or Domain Hosting Companies. Under the “Security & Compliance” section of the hosted exchange admin web page, you can configure Hosted Exchange to deal with threats in many different ways. Rather than directing E-mails containing Spam, Malware and Phishing to each users “Junk” folder, you have the option of holding them on the Hosted Exchange Server in “Quarantine” where they can be held, examined and possibly released without threatening the clients network.       Anti-Spam, DKIM and Anti-Malware are standard options using Microsoft Hosted Exchange. However, by adding the optional “Microsoft Advance Threat Protection (ATP)” additional security options become available including sophisticated “ATP Anti-Phishing“, “ATP Safe Attachments” and “ATP Safe-Links” The additional features allow customised threat protection not offered by any other mail platform. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

How to run Microsoft Windows 7, 8 or 10 on a Mac

Mac computers can run Mac OS or Microsoft Windows OS. iMac, Macbook, MacBook Pro, MacBook Air and Mac Mini can all run Mac OS AND Windows OS, so you can have the best of both world’s, however this is not possible on a Windows PC or Laptop. Mac computers are preconfigured with Mac OS (El Capitan, Sierra, High Sierra etc) but do not come with a Microsoft Windows licence. A genuine copy of Windows 7 Pro or higher is required. A Mac computer can run Microsoft Windows OS in two or more ways: Bootcamp – Bootcamp is a FREE built-in Apple Mac OS utility which allows the user to restart the mac in a choice of OS (Mac OS or Windows OS) Parallels – Is a paid third-party program which allows for both Mac OS and Windows OS to run simultaneously on the one computer, allowing the user to flick between Mac OS and Windows OS or display both on twin monitors at the same time. If you only need to run Windows OS on your Mac with an occasional use of Mac OS then Bootcamp may well be suitable, is FREE and has less demanding hardware requirements than the alternative. If you need to easily and quickly run programs on both OS and have sufficient RAM and disk space and are willing to pay the annual licence fee, then Parallels should be your choice. Bootcamp   Bootcamp can be setup in one of two ways, to always start in a particular OS or to give the optional choice on startup. Use Startup Disk preferences When you use Startup Disk preferences to select a startup disk, your Mac starts up from that disk until you choose a different one. Choose Apple () menu > System Preferences, then click Startup Disk. Click  and enter your administrator password. Select your startup disk, then restart your Mac. If you see a message that your security settings do not allow this Mac to use an external startup disk, check the External Boot setting in Startup Security Utility. Use Startup Manager When you use Startup Manager to select a startup disk, your Mac starts up from that disk once, then returns to using the disk selected in Startup Disk preferences. Hold down the Option key immediately after turning on or restarting your Mac. Release the Option key when you see the Startup Manager window. If your Mac is protected by a firmware password, you can release the key when you’re asked to enter the password. Select your startup disk, then click the arrow under its icon, or press Return. If you press and hold the Control key during this step, your selection is saved in Startup Disk preferences, so it persists until you change it.   Parallels Parallels allows you to run one or more instances of Windows OS (Windows 7, 8 or 10) in a Mac OS Window or full screen. Parallels can be licenced in a number of ways, but the “Home” version would be suitable for most non-corporate clients or individual users   A Mac with 8GB of RAM and an SSD drive is recommended but not essential.   Parallels can be run in a Mac OS window or Fullscreen.   Prices For installed prices of Bootcamp or Parallels with your own copy of Microsoft Windows or with us providing the licence, please contact us on support@itguyswa.com   Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Microsoft Bookings appointment management, now part of Office 365 Business

Microsoft Bookings is a NEW feature of the Office 365 Business Premium* package and it makes it easy for small businesses to schedule and manage appointments with their customers. Bookings gives you a quick and easy alternative to scheduling appointments over the phone. A customizable public webpage lets your customers find available times and book appointments 24/7. You get a private calendar for managing your schedule, and automatic confirmations and reminders that save time. *Bookings is included in Office 365 Business Premium, Office 365 Education A3 and A5, Enterprise E3 and E5 subscriptions. The IT Guys use it for booking appointments at our office, here is a screen shot, click here or on the image below to go to the live site. When someone makes an appointment via the booking webpage in one of the available time-slots, the appointment gets immediately added to your diary   … and you receive an email confirmation of the booking. (see following example) You can re-arrange the appointments, block out certain time-slots …. on your computer or by installing an app for iPhone/iPad or Android device You can even add a Bookings button to your Facebook page Also try these sample booking pages to see what your customers will see when you start using Microsoft Bookings: Hair salon Financial services Home services We believe it is an excellent resource for Trades People, Professionals and Personal Service people. Microsoft Bookings is available as part of the Office 365 Business Premium package which can be purchased for A$17.50 per month per person. Please contact us if you would like to make a purchase or upgrade your existing Office version. Buy Office 365 Business Premium or higher packages now by contacting the IT Guys on 08 6365 5603, Bookings is easy to setup and configure yourself, or you can let the IT Guys do it for you for only $156 inc GST. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page   Office 365 Business – Pricing and Products Explained

Microsoft Office 2007 – Support Ended 10th October 2017. Time to upgrade.

Support for Office 2007 ends in 10th October 2017. Office 2007 is now 10 years old and has been long superseded by Office 2010, Office 2011, Office 2013, Office 2016 and Office 2019/Office 365. It will no longer be supported from October 2017. The Office 2007 suite comprised of some or all of the following products: Microsoft Office Access Microsoft Office Basic Microsoft Office Excel Microsoft Office Home and Student Microsoft Office Outlook Microsoft Office PowerPoint Microsoft Office Professional Microsoft Office Professional Plus Microsoft Office Project Microsoft Office Publisher 2007 Microsoft Office Visio Microsoft Office Word How do I know if I’m running Office 2007? The symbols and logos above may give you a clue or else try the following: There are a few methods : Go to Control Panel -> Programs -> Programs and Features or Go to Control Panel -> Programs -> Programs and Features -> Installed updates And look for Microsoft Office, it should tell you the version number By default, the 2007 Office programs are located in the following folder: C:\Program Files \Microsoft Office\Office12 By default, the Mso.dll file is located in the following folder: C:\Program Files \ Common Files\Microsoft Shared\OFFICE12 Or try other techniques mentioned at the following links https://support.microsoft.com/en-us/help/928116/how-to-determine-which-version-of-a-2007-office-product-is-installed Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Mac or PC, Apple or Microsoft, we swing both ways

Mac or PC, Apple or Microsoft, we swing both ways Whether your problem is with an Apple Mac or a PC or laptop running Microsoft Windows or even a Linux server, the IT Guys have the experience in configuring, troubleshooting and repairing individual devices or hybrid networks. The IT guys can advise, consult and even purchase Apple or Windows devices and computers and help you set them up for home or office use (or both) but if you would rather do this yourself, here is a guide on what you need to consider before making any further purchases. What is best? Apple or Microsoft? How do I choose? The million dollar question 🙂 When you buy Apple you are purchasing the hardware (Macbook, iMac, iPhone, iPad) plus the operating system (iOS) which are designed to work perfectly together. Up until the introduction of the Microsoft Surface, Microsoft was a software designer and Operating System provider (Windows XP, Vista, 7,8,10, Office, Server) designed to work on all major hardware (IBM, HP, Dell, Toshiba, Acer, Asus etc), they even design and sell software for Apple devices (Office for Mac) but with the supply of their own hardware, Microsoft are moving ever closer to the Apple concept. As to which product is better or represents the best value for money, the answer is complete conjecture. Apple products may appear to be more expensive on initial purchase but as Apple supply and update their operating systems for FREE over a 10 year period there would be little difference in price if you had to upgrade your Windows OS, once or twice. However, with the launch of the New Apple iPhone 6S at over a thousand dollars, commentators are speculating that Apple are deliberately putting prices up to make their products more “elitist” to cater for the burgeoning Chinese Middle Class market. Not only are Apple products well made but no they have also become a status-symbol. How do I choose between Apple and Microsoft The simplest advice is to stick with what you know. If you have always used Microsoft products on a PC, then stick with Windows and Android devices. Unless you are prepared for a certain amount of self-training and angst we would advise against Windows user moving to Apple or Apple users moving to Windows devices. Q1. What kind of Smartphone do you have? As we become more and more mobile-centric, the choice of our smartphones or hand-held devices becomes  a decisive factor when choosing a brand or operating system of our laptop or desktop devices. Having an Android smartphone restricts you to using other devices using either Android, Chrome or Windows. iPhones and iPads will happily work with Apple iOS devices or Windows computers.     Q2.  Do you have other devices and computers you wish to share data with or information between It’s rare these days that we only own one computing device. It is not uncommon that we have a laptop or PC plus a smartphone and/or tablet device such as an iPad. Once you start using more than one device and wish to share an address book, music or files between devices and possible in the cloud, life becomes more complicated and choices have to be made.   iTunes does not work natively with Android Devices Although Apple iTunes is available for iOS and Windows platforms, you cannot easily play your itunes music on an Android phone or device. Apple have said this will be available in the future but as of September 2015 it is only available via exporting/importing and/or a number of Android apps.     Sharepoint & Onedrive If you are a user of Microsoft’s cloud sharing products SharePoint and Onedrive be wary of using them on Apple devices as doing so is not straightforward and does not work in the same way as on Microsoft platform’s. Outlook for Mac 2011 supported Sharepoint as a drive such as in iCloud, Google Drive or Dropbox but this was removed in Office for Mac 2016 much to our dismay.   Microsoft Outlook & Apple Calendaring Although these work well together on a Windows PC, they don’t work so well together on an Apple especially if you use iOS/iCloud calender apps which are iCal compliant. Adding Calendar entries on Outlook for the Mac using an Apple device does not sync with iCloud!! However, if you use Outlook on a Windows PC, syncing to iCloud is seamless and works very well. Another example of Apple and Microsoft’s petty rivalries.   Printing from Tablet’s and Smartphones Printing from iPhone or iPad In the early days the only printers an iPad or iPhone could print to were those labeled as AirPrint, your old faithful printer may not be able to be printed directly to from one of these devices. AirPrint is an Apple technology that helps you create full-quality printed output without the need to download or install drivers. To use an AirPrint printer with your Wi-Fi network, make sure your printer is connected to the same network as your iOS device or Mac. Then select the AirPrint printer from your favorite app and you’re ready to print. Apple authorised AirPrint Printers Many printer manufacturers are also bring out their own Apps (these can be found on the Apple App store) Printing from Android smartphones. To print from an Android smartphone is slightly different by installing and launching  on your Android phone or tablet after downloading it from the Android App store. It uses Google Cloud Print which works with most printers. But, for the best experience, a Cloud Ready printer is recommended. These types of printers can directly connect to the Internet and don’t need a computer for it to work. Google keeps a growing list of Cloud Ready printers here.   Cost of Repair, Maintenance & Resale Value,  Apple v Windows Where Apple and Windows/Android Computers and devices really shows their differences is the cost of maintenance and repair of their respective products. Apple Computers, devices and phones tend to hold their resale value […]

Do not rely on Microsoft’s Windows Defender to protect your computer.

Microsoft’s Windows Defender Anti Virus program built into Windows 7, 8 and Vista does NOT provide adequate Anti Virus and Anti spyware protection and Microsoft admit it. All windows PC’s are shipped with Microsoft Windows Defender Anti virus system. It is a very, very basic software that does not fully protect you or your computer. Microsoft itself claims that Windows Defender is just a basic anti-malware program that protects your computer from the virus attacks in case your system has no other third-party antivirus program installed in it. This further means that even Microsoft suggests that users should go for any other, comparatively more effective and efficient antivirus programs in order to enjoy the complete protection from the external threats and intrusions.   Windows 8.1 PC’s and Laptops usually come with Norton’s Anti Virus pre-installed such is their faith in Windows Defender.   Norton’s Basic Anti Virus protection is $59.99 for 1 year.       The IT Guys recommend AVG Cloudcare and can supply and install it for $52.80 per year per device. One major advantage of AVG Cloudcare supplied by the IT Guys, is that we monitor your anti virus software and are automatically alerted when a problem occurs on your computer or laptop , such as a virus is detected or the product is prevented from updating on a regular basis or even if your computer runs out of disk space or crashes. The IT Guys also offer the following additional AVG services that we can also manage on your behalf   AVG Online Backup – Backup personal and company data, over the Internet AVG Content Filtering – Limit user access to websites Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

6 migration alternatives to Microsoft Server 2012 that your business will probably be totally unaware of.

Windows Server 2003 Support has ENDED on July 14th 2015. Do you need to spend $5,000+ on a new server? The answer for most SMB’s is NO Is Migration worth it? Microsoft would love for you to migrate to a new server with Windows Server 2012 operating system, lots of licencing fees for Microsoft and lots of money for their hardware partners, IBM, Dell, HP etc. but do you need to? YES …you DO need to migrate OFF Server 2003 but  … you do not need to migrate to Windows Server 20012 You have at least 6 options.  Option 1 – Migrate to Windows Server 2008  Option 2 – Migrate to Windows Small Business Server 2011  Option 3 – Migrate your data to a NAS drive  Option 4 – Migrate your data and programs to a Linux Server  Option 5 – Migrate your data and programs to a Mac Server  Option 6 – Migrate your data and programs to the Cloud   Confused? We are not surprised… that’s why you need advice from The IT Guys (WA). Let us evaluate your particular situation and advise you on the most appropriate migration option. Contact us here. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Fixing Microsoft Outlook & Entourage Email Problems and Issues

The IT Guys specialise in fixing all Microsoft Outlook 2003, 2007, 2008 (Mac), 2010, 2011 (Mac), 2013, 2016, Entourage and 365 Email Problems and Email Issues and Microsoft Outlook Support As a Microsoft Certified Cloud Partner we have the experience and skills to provide you with a expert advise at home , on premises or in-cloud. 24/7 Techies offers Microsoft Outlook technical support 24×7, 365 days a year. The service covers all editions of Microsoft Outlook. Our Techies helps you save time and money by delivering Outlook and Outlook Express support online. 24/7 Techies can provide quality Microsoft Outlook Support support anytime, anywhere using the Internet, in our offices in Subiaco or at your home or business premises. What can be done to stop email spam, email viruses and Ransomware The IT Guys also offer Tailored Email solutions to meet your needs Individuals and Businesses have different email requirements. Personal email services for individuals are available mostly free-of-charge through services such as Gmail, Yahoo and Outlook and can be accessed through a browser or using software such as Outlook, Windows Live or Thunderbird. However, all email accounts do not offer the same protection against SPAM, Viruses and Phishing How are you preventing staff opening emails that could ruin your business? If you are still using Outlook Express, chances are you are still using the XP operating system and you need to upgrade your operating system ASAP. Call us now. Your security is at risk. What is Phishing and how can I defend against it? As a Microsoft Certified Partner we have the experience and skills to provide you with a business strength email solution, on premises or on-cloud. If your having trouble with Optus, Bigpond, IIinet or Westnet, let the IT guys provide you with an alternative solution, for a little as $6.05 per user per month…read more here Email solutions and email hosting Having E-mail problems??? We can help. Call us today on 08 6118 2601 Let us review your existing email setup and advise and quote on a more cost effective and efficient email solution to meet you business and industry needs and in some cases legal obligations and statutory requirements. Contact us today  on 08 6118 2601 for a free quote and assessment. The IT Guys (WA) specialise in troubleshooting Microsoft Outlook 2013/16/19 365, troubleshooting Microsoft Outlook 2011, troubleshooting Microsoft Outlook 2010, troubleshooting Microsoft Outlook 2007,  troubleshooting Microsoft Outlook 2008 and troubleshooting  Microsoft Outlook 2003.   How to fix Office 365, Office 2016 or Office 2019 “Activation” or “Unlicensed Product” Problems Problems with Office and Outlook for Mac 2016 – Solved   Having problems accessing your Gmail account using Outlook? Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Computer Ransom Lockout – new twist to Microsoft Support telephone scam

Computer Ransom Lockout twist This is an update on our article “If you get a phone call from Microsoft – It is a SCAM… this is what to expect” where we explained that If you get a phone call from a technician (usually with an Indian accent) BEWARE. There is a new twist to the scam which we heard of this week. The call happened and went as previously reported and as usual the technicians demand a small cash payment to fix the PC but this time when the user REFUSED to pay, they “locked” his PC and deleted the restore points making it impossible to restore the system to an earlier time. They left him with a phone number to contact if he wanted the password to unlock his PC. They of course want your credit card details in return. The Person and phone number requested was Brad Watson, Technical Manager, Microsoft Melbourne, telephone 03 9005 6652 ….. if you have been requested to call this number, BEWARE it is a SCAM. The person who this happened to contacted the Police and the Consumer Department but neither were interested in pursuing the matter further? Surely the least they could do is trace the phone number??? This article by Stephen Shardine offers a number of technical solutions but the only surefire way is to backup all your personal data and to re-install windows. Now there is 4 tot 8 hours of your life your never going to get back 🙁 Here are some links that further detail and warn you of the SCAM From Microsoft From the ACCC Scam Watch (Australian Competition and Consumer Commission) From The Australian Communications and Media Authority Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

If you get a phone call from Microsoft – It is a SCAM… this is what to expect

If you get a phone call from a technician (usually with an Indian accent) BEWARE it is a SCAM targeting people in US, Canada and Australia and has been going on for the last two years unabated. I heard of a business in Perth getting such a call only this week. Luckily the business person became suspicious and hung up on the caller. Please do the same and warn your friends. This is what to expect …. watch the video at the end to listen to the conversation captured live. 1) You receive a call out of the blue from someone claiming to be from (or have a relationship with) Windows or Microsoft and that they have detected a virus on your computer??? 2) The caller (usually with an Indian accent) asks you to open Windows Event Viewer on your machine to check if it is infected. Several error messages are listed and this reinforces their claims, even though errors are common and usually harmless. The caller tells you that these are of significant concern and offers to refer you to a ‘technician’ who could fix the problem for a fee. The caller now gives a number of options and the choice of options varies from call to call. They may include one or all of the following: You have to install an antivirus program on your computer—typically the kind that you can download for free and charge up to $250 for the service. The caller asks for your credit card details but install nothing. Your details might then be sold to other parties or used for fraudulent purposes. The caller may get you to download a remote-control program allowing the caller to operate your computer from their terminal. Then they install malware on your computer which may give them access to any passwords, personal or financial details (such as Bank account logins) and your personal details (driving license number, passport number, date of birth etc.) which they sell on the black market. There is even a follow-up scam where the scammer falsely claims to be from a foreign government, foreign law enforcement body, or from your bank, and offers to recover the money that you initially lost in the first scam …. for a fee of course. Here are some links that further detail and warn you of the SCAM From Microsoft From the ACCC Scam Watch (Australian Competition and Consumer Commission) From The Australian Communications and Media Authority Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

How to restore files from Microsoft Backup

How to restore files from Microsoft Backup to a PC If you used Microsoft Backup to backup data on your computer, restoring one, all or a few files to the same or a new computer is quite straightforward and easy. Goto Start -> Control Panel -> Systems and Security -> Backup and Restore and hit the “Restore Files” button. Search or select a file or folder be clicking on one of these buttons. Try “Browse For Folders” first. Select one of the Backup folders (there may be many if many daily backups) and click “Add Folder” Select the backup you would like to search and click the “Next” button Select where you would like the restored files to be located and click the “Restore” button If an existing file exists and is about to get over-written select the appropriate action from “Copy and Replace” “Don’t Copy” or if your unsure “Copy but keep both files” Repeat this for all files to be restored. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

How to use Microsoft’s default program to backup to an external device or hard drive

Using Microsoft Windows to Backup to an External Hard Drive Why reinvent the wheel or waste money on 3rd party backup software when Microsofts default backup program works well to an external hard drive. You can even backup the files stored on Google Drive, protecting your data twice, to be sure, to be sure. Windows 10 Backup Select the Start​  button, select Settings  > Update & security  > Backup  > Add a drive, and then choose an external drive or network location for your backups. All set. Every hour, we’ll back up everything in your user folder (C:\Users\username). To change which files get backed up or how often backups happen, go to More options. Windows 7 and earlier Backup Goto start-> Control Panel and select “Backup Your Computer” under “System and Security”     Just by plugging in your backup device you may get prompted to “use this drive for backup” but if you do not, use the backup options from control panel as detailed above Select the backup drive you want to backup TO (usually E: F: or higher) ….NOT C: Allow Microsoft to choose what to backup if you only have a small hard drive (40/80/160 MB) and a big external drive such 1TB or 2TB. Otherwise select “Let Me Choose“.   Click on “Setup Backup” to choose the files you wish to backup if you are being selective.   You need to select “Document Library” , “Pictures Library” and “Music Library” as a minimum plus “Video Library” if you have sufficient disk space on your backup drive. If you wish to backup your google drive data, you can locate it under C: -> users -> Your Name -> Google Drive . make sure just the “Google drive” checkbox is selected so as not to backup all those other unnecessary files. Now you have your files selected, you now need to tell backup when to work automatically. Microsoft backup default to every Sunday night at 7pm. Change this to “Daily” and a time when you know the computer will be switched on.   You should now see your backup in progress click on “View Details” to see the files being copied or press the “Backup Now” button to start the backup at anytime Related Posts and Articles TOP 6 CHECKS TO MAKE SURE YOUR COMPUTER IS PROTECTED FROM VIRUSES AND MALWARE HOW TO USE MICROSOFT’S DEFAULT BACKUP TO BACKUP TO AN EXTERNAL DEVICE HOW TO USE APPLE’s TIME MACHINE TO BACKUP TO AN EXTERNAL DEVICE Beware of scam emails about downloading Windows 10 OPENING AN EMAIL FROM AUSTRALIA POST HAS HAD 3 CLIENTS IN 3 DAYS LOSE ALL THEIR DATA TO THE CRYPTOLOCKER VIRUS How to avoid Computer Viruses – Stop using Bing Your Apple Mac has a Virus (this is NOT a Joke) PREVENT VIRUSES BY NOT ALLOWING OTHERS TO USE YOUR COMPUTER ACCOUNT HOW TO AVOID COMPUTER VIRUSES – STOP USING BING WINDOWS 8.1 USERS MOST LIKELY TO SUFFER ADOBE READER VIRUSES HOW CAN I TELL IF MY COMPUTER HAS A VIRUS? HOW TO REMOVE THE “DOSEARCHES” SEARCH VIRUS HOW TO REMOVE THE “SNAP-DO” SEARCH VIRUS AUSTRALIAN FEDERAL POLICE VIRUS SCAM ANTIVIRUS SECURITY PRO IS A SCAM – HERE IS HOW TO REMOVE IT HOW TO REMOVE 99% OF COMPUTER VIRUSES, MALWARE AND ADWARE FOR FREE Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page