Wi-fi Problems?

Having Problems getting Internet and Wi-Fi throughout your home or office? In the past the majority of homes had one PC/Computer connected by an Ethernet cable to a modem which was connected to a telephone point. Today, this is the exception rather than the rule. With the explosion of personal Wi-Fi enabled devices (iPad, Tablets, laptops); smart-phones (iPhone, Android, Windows); Smart/Internet enabled TVs; Video streaming services (Netflix, Foxtel); Wireless Speakers (Sonos, Bose) and Internet Connected Security Systems; Fast Internet Access is now a necessity in every room and corner of the house and even outside. Smart-Wiring Internet packages offered by many builders and home-automation companies are purely hard-wired solutions, that will provide top-speed internet as long as your TV, Media Player, Computer or device are physically connected to an Ethernet Outlet by an Ethernet Cable (see below) The above solution only allows for the modem/router to produce the Wi-Fi signal in one location (usually the garage or a cupboard, if located in the “hub” or “comms-box” or in a single room) As more home-automation devices become available, Wireless Smart-Wired-Home systems (aka Wi-Fi Internet Access Enabled Homes) as opposed to simple hard-wired smart-home-solutions are becoming de rigueur. We offer 4 solutions: Solution 1:  In an existing smart-wired house, Extend the Wi-Fi network to all corners of your house or office by Utilising Ubiquiti AmpliFi High Density Mesh Routers and Mesh Points Solution 2: Replace Ethernet wall plates with in-wall Wireless Access Points (WAPs) Another solution is to replace the existing ethernet wall-plates socket with a wall-mounted WAP. (in-wall-wap) which provides room-wide wi-fi and includes 4 ethernet ports hidden at the base of each unit. Simply replacing existing ethernet wall plates with Ubiquiti in-wall plates, turns each wall-plate into a Wi-Fi hotspot and provides strong Wi-Fi up to 25m from each wall plate.   If no adequate existing ethernet wiring exists, then an electrician is required to install the ethernet cabling. The Ubiquiti WAPs are ideally located on the ceiling, with ethernet cabling being run back to the modem, switch or central hub. Solutions 3 The WAP’s resemble a small flying-saucer and range in size from 160 to 200mm diameter. The WAP’s are strategically located at various points through the house, to provide a strong Wi-Fi signal into the required areas. If the house or office has already been smart-wired or had ethernet wall-plates installed previously, the WAP’s can be plugged into the existing wall-plate … and placed on a floor, under a table or in a cupboard, out of sight. Solutions 4 …but ideally on the ceiling to provide maximum coverage. Connect Unifi WAP’S to ceiling at strategic locations   See our solutions for small units up to multi-storey large homes, by clicking on the links below. Wireless Smart-Wired-Home solutions for small unit or apartment Wireless Smart-Wired-Home solutions for small homes Wireless Smart-Wired-Home solutions for medium sized homes Wireless Smart-Wired-Home solutions for large sized homes Wireless Smart-Wired-Home solutions for extra large sized homes with multiple floors   Having Problems with your Sonos Speaker system?     On Site Internet and Wi-Fi Testing and Consultancy Services We offer on-site call-out service with a call out fees from $45 (see full suburb list here) plus the time on site analyzing and fixing the problem. For the above fee we visit your home or office and carry out the tests as described above. This maybe necessary if we cannot determine the problems remotely or if the Internet speed is poor or non-existent. If you would like to know more or to book a call or site visit, call us or email support@itguyswa.com.au Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page  

Wi-Fi Troubleshooting

Having problems getting Internet and Wi-Fi throughout your home or office? We offer a number of solutions. In the past the majority of homes had one PC/Computer connected by an Ethernet cable to a modem which was connected to a telephone point. Today, this is the exception rather than the rule. Your fastest internet speed is always going to be when connecting to the modem with an ethernet cable. However, Smart Phones, iPads and many laptops can only connect to the internet wirelessly over Wi-Fi. ISP supplied Internet Modem Routers provide Wi-Fi internet but the further you get away from the modem, the weaker the signal and internet speed become. With the explosion of personal Wi-Fi enabled devices (iPad, Tablets, laptops); smart-phones (iPhone, Android, Windows); Smart/Internet enabled TVs; Video streaming services (Netflix, Foxtel); Wireless Speakers (Sonos, Bose) and Internet Connected Security Systems; Fast Internet Access is now a necessity in every room and corner of the house and even outside. Unfortunately, your standard ISP-supplied NBN or Internet modem/router will only deliver Wi-Fi over a short distance and will not penetrate thick walls or concrete floors. Even though you may have recently upgraded to the NBN, you will only benefit from the improved speeds by using a hard-wired network (ethernet) cables. You can improve the speed and distance the wi-fi signal will travel by using Wi-Fi boosters and Wi-Fi extenders (including POE and Powerline devices) but only with a limited effect. It is impossible to achieve high-speed internet via boosters and extenders over more than 2 or more rooms, the drop-off in speed and bandwidth compared to that at the modem can be 50% or higher. Powerline (POE) Extenders are designed to transmit internet signals using the exisiting electrical wiring in your house. What the manufacturers do not tell you, is they will only work if the two power sockets you are connecting between are on the same wiring loop. Unfortunately, you are not going to know if this is the case until you buy and install them and try them out, even if they are on the same loop, the signal can be interrupted or blocked if an electrical appliance is using the same wiring loop. Boosters and Extenders will not work between concrete floors and are suited to large single-floor open-plan homes and offices. If your home or office has Smart-Wiring back to a central hub of comms box your best solution would be to add Wireless-Access-Points (WAPs) at strategic locations to provide Wi-Fi to other parts of the building away from the modems location. WARNING FOR HOME BUILDERS – Smart-Wiring Internet packages offered by many builders and home-automation companies are purely hard-wired solutions, that will provide top-speed internet as long as your TV, Media Player, Computer or device are physically connected to an Ethernet Outlet by an Ethernet Cable (see below) The above solution only allows for the modem/router to broadcast a strong Wi-Fi signal in one location (usually the garage or a cupboard, if located in the “hub” or “comms-box” or in a single room) We offer 4 solutions: Wi-fi Problems?   See our solutions below for small units up to multi-storey large homes, by clicking on the links below. Wireless Smart-Wired-Home solutions for small unit or apartment Wireless Smart-Wired-Home solutions for small homes Wireless Smart-Wired-Home solutions for medium sized homes Wireless Smart-Wired-Home solutions for large sized homes Wireless Smart-Wired-Home solutions for extra large sized homes with multiple floors Network and Internet Connection between Buildings *Ubiquiti Unifi in-wall units and WAP’s must be powered by a POE switch or POE injector plus a Cloud Key to configure the systems. For further information or to request a quotation, contact us on 08 6118 2601 or support@itguyswa.com.au Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page  

Building or Renovating? Make yours a Smart-Wired Wi-Fi enabled Home from $428

Building or Renovating? Make yours a Smart-Wired Wi-Fi enabled Home from $428 Free your family from the lounge room. Give them hi-speed wi-fi internet throughout the whole house. The strongest wi-fi (wireless) signal will always be next to the Internet modem, wherever this is located. Quite often next to the TV or in a home office. Many people use “wi-fi boosters“,  “wi-fi extenders” or “POE” adapters to boost that signal into other rooms of the house, this can suffice to a certain extent but the speed and bandwidth will always be much slower than at the source. To get full-strength internet and wi-fi into all corners of the house, a “Smart-Wireless” solution needs to be employed which is a combination of ethernet cabling (hard-wiring) and “Wireless Access Points” (WAPs). The best time to implement this would during house renovations or when designing and building a new house. However most existing house and offices can be fitted out within a day with minimal disruption and mess. If your house or office is already “smart-wired” we can usually utilise the existing network ports without the need for additional wiring. The following prices are typical for supplying and deploying wireless internet solutions to smart-wired homes utilising the existing network ports. Wireless Smart-Wired-Home solutions for extra large sized homes with multiple floors from $1,559 Wireless Smart-Wired-Home solutions for large sized homes from $1,369 Wireless Smart-Wired-Home solutions for medium sized homes $1,100 Wireless Smart-Wired-Home solutions for small homes from $462 Wireless Smart-Wired-Home solutions for small unit or apartment from $428 Example: A large single storey home with up to 4 bedrooms can be covered with 3 WAP’s hard-wired back to an 8 port switch for approx $1,369 (plus cabling costs if not already smart wired) Bigger homes, multi-storey homes and older houses with thicker walls and non-smart TV’s, may need more ethernet and WAP’s than the illustration above. The IT Guys offer a “Home Network and Wi-Fi Design Services” starting from $66 for homes and offices.   We turn basic electrical wiring plans   Into detailed networked wiring plans that will deliver “wired” and “wireless” internet access throughout the home, including specifying the equipment to be employed and a cost estimate to supply and configure the equipment. The IT Guys provide cost estimates on the preferred equipment including supply and final setup (if required) using the best networking and sound systems. If you would like the IT Guys to give you an independent quote or assessment and you are based in Perth. Please give us a call on 08 6118 2601 or email us at support@itguyswa.com.au and we will see if we can help. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Supercharge your Wi-Fi with Amplifi

Case Study in extending Wi-Fi through a brick and tile single storey house using Amplifi Router and Meshpoint Extenders.   Distance From Modem Download Speed – Telstra Modem Download Speed – Amplifi Router with MeshPoint Extenders 2 m 85 mbps 115 mbps 12 m 25 mbps 115 mbps 20 m  > 1 mbps 81 mbps 30 m Out of Range 32 mbps (Single Meshpoint extender installed at 12 m) Ideal solution for small to medium sized open-plan house or office that is having problems with wi-fi connection in various parts of the house. Starter kit can be added to with multiple routers and meshpoints. Starter kit only $460 plus postage/installation Purchase more of the Amplifi Range in Bundles or individually     Networking and Internet Solutions Network Solution – Small Unit, Home, Office Network Solution – Medium Home or Office Network Solution – Large Home or Large Office Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Turn an existing smart-wired home to a Wi-Fi enabled one?

How to easily turn an existing smart-wired (hard wired) home into a Wireless Internet (Wi-Fi) enabled home? The traditional way, connect a Wireless Access Point (WAP) to a data point or hard wired ethernet cable. Ugly is it not! Introducing a new and elegant way that will turn ugly (and useless if you need wi-fi) Ethernet data Points  (see below)… …. Into Elegant Wi-Fi Enabled Wall Plates UniFi AP In-Wall The UAP-IW is ideal for retrofitting an existing in-wall wired Ethernet jack to a wireless access point. It also provides one RJ45 data port and one PoE port to connect devices like a VoIP phone. T The UAP-IW is capable of speeds of up to 150 Mbps with a range of up to 25 m UniFi AC In-Wall AP   Convert an Ethernet wall jack into a dual-band 802.11AC Wi-Fi access point with two Gigabit Ethernet ports. Ideal for new or retrofit installations, the UniFi® AC In-Wall is designed to convert an Ethernet wall jack into a dual-band 802.11AC Wi-Fi access point with two Gigabit Ethernet ports. One of the ports provides PoE for powering and connecting an 802.3af device to the network. The UniFi AC In-Wall is capable of wireless speeds of up to 1167 Mbps with a range of up to 100 meters.   UniFi AC In‑Wall Pro Wi-Fi Access Point   UniFi AC series In-Wall 802.11ac Pro Wi-Fi Access Point featuring 3 10/100/1000 Ethernet ports (1) PoE In + Data, (1) PoE Out + Data, and (1) Data only. Note: 802.3at PoE+ input is required to use PoE passthrough. Or you could plug any of the Ubiquiti Unifi AP range into an Ethernet port and fix it to a wall…. … or hide it under a table … …but ideally, mounted to a ceiling   For help with the design, supply or installation of any of the Ubiquiti range of products in Western Australia, please call  08 6118 2601 or email us at support@itguyswa.com.au Smart wiring – Is it really necessary? Building or Renovating? Make yours a Smart-Wired Wi-Fi enabled Home from $428 Wi-Fi Internet Extenders Networking and Internet Solutions   Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page  

Wi-Fi Internet Extenders

Extend your Wi-Fi through your house or office with the latest MESH technology. Ideal solution for small to medium sized open-plan house or office that is having problems with wi-fi connection in various parts of the house. Starter kit can be added to with multiple routers and meshpoints. Ubiquiti AmpliFi High Density HD Home Wi-Fi Router – 3x3MIMO Max Coverage 930 sqm NHU-AFI-R $281.88 PRICE INC DESCRIPTION AmpliFi High Density Home WiFi Router The AmpliFi™ HD (High Density) Mesh Router can be used as a stand-alone router or with other AmpliFi™ Mesh Routers for multi-hop, self-healing wireless coverage and enhanced range. For a typical home, the Router alone delivers maximum throughput to meet your streaming and gaming demands with lag-free performance. The Router features an innovative and simple design with an intuitive touchscreen display. A mobile app is available for iOS and Android platforms for instant setup and easy management. Features: Significant Signal Latest 802.11ac Wi-Fi Technology Integrated Smart LCD Screen Sleek, Sophisticated Industrial Design includes a smart LCD touchscreen on the base Powerful Antennas Super Antenna Technology drives superior range and speed Specifications: • Dual-Band 802.11AC 3X3 MIMO Wi-Fi • Convenient Smart-Touch Display for Real-Time Status • Easy Setup and Powerful Wi-Fi Management using the AmpliFi App • Secure WPA2-PSK AES/TKIP Wi-Fi Encryption • (5) Gigabit Ethernet Ports (1 WAN and 4 LAN) • Includes: AmpliFi Router HD, Ethernet Cable, Power Adapter, Quick Start Guide AU Compliant Power Adapter included. Supports https://help.amplifi.com/hc/en-us   Instant Starter kit only $426.25 plus postage/installation   Purchase more of the Amplifi Range in Bundles or individually Ubiquiti Amplifi Instant AFI Home Wi-Fi Mesh Includes 1x MeshPoint Extender NHU-AFI-INS $426.25 PRICE INC DESCRIPTION The AmpliFi Instant Wi-Fi System includes a router with an easy-to-use touchscreen display, 1 Gigabit Ethernet port, a WAN port, an Ethernet cable, and one MeshPoint with an Ethernet port to maximize coverage and eliminate dead zones in your home. The AmpliFi Instant Wi-Fi system provides superior coverage with a range of up to 4,000 sq. ft and quick setup for whole home coverage with seamless Wi-Fi. Features you want from a system you can understand The AmpliFi Instant has the features you want, like device status and guest access, with a simple interface that doesnt require advanced technical degrees. Its glowing LED light indicates the system status while the AmpliFi App puts you in control of your WiFi. Networking Interface Wi-Fi/Gigabit Ethernet (1) WAN, (1) LAN Max. Power Consumption 9W Antennas (1) Dual-Band Antenna, Single-Polarity Wi-Fi Standards 802.11ac Manufacturer Link: AFi-INS-AU   Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Fixing Wi-Fi problems relating to Mobile/Broadband Internet

Solutions for fixing Mobile/Broadband Internet These are Wi-Fi problems relating to Mobile Broadband, Wi-Fi Internet, Cellular Internet, Mi-Fi, 3G/4G Internet which are all terms that describe accessing the Internet on a Computer, Phone or device using the same radio waves that mobile phones use. There are a number of devices you can use to do this           Connecting to Internet via USB 3G/4G Dongle (widely available from all telecom companies such as Telstra, Optus, Dodo etc)             Connecting to Internet via 3G/4G MI-FI  device  (widely available from all telecom companies such as Telstra, Optus, Dodo etc) or using a Dongle with a Mobile Broadband Router. Common problems and their solutions Sudden Loss of Wi-Fi signal – Telecomm problem, call the Telecomm Company Wi-Fi signal but not downlaoding – Billing problem, prepaid may have run out or bill not paid, contact Telecomm Company No lights appearing on USB Dongle – Dongle or USB port is broken – Replace USB Dongle No lights appearing on Mi-Fi or Mobile Broadband Router – Power Problem, check power leads, try in another outlet. Mi-Fi device cannot get a good connection to mobile tower – Check if Billing Problem. In general refer all issues to the Telecomm company the service or device was purchased from. Need expert help in fixing Internet & Wi-Fi Issues and live in Perth, Western Australia then call The IT Guys (WA) on 08 6365 5603   Related Issues How to upgrade to High Speed Internet in Perth TODAY. How to test your Internet Speed How to increase the speed of my Internet Connection How to increase the speed of your Modem Router or Wireless Modem Router How to Fix Wif-Fi Problems Fixing Wi-Fi problems relating to Mobile/Broadband Internet Fixing Wi-Fi problems relating to Wired Internet connections How to increase your Internet Browsing Speed Networking and Internet Small Apartment, Home or Small Office Network Solutions Medium Sized Single-story Home or Medium Office Network Solutions Large Home or Large Office Complex Solutions over Multiple Floors Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Telephone and Internet Connections offered via the Mobile Phone Networks

Mobile Broadband If you use a smart-phone you are already using mobile-broadband to receive emails, messages and browse websites. Mobile-Broadband is similar to NBN-Wireless Internet in the fact that Internet and Telephone services are transmitted over radio-waves from the nearest mobile tower. A big advantage of using mobile-broadband is the fact that access is immediate (once you have purchased a mobile internet post-paid or pre-paid service from a Telecomm provider. No need to wait for a technician to install cables or dig up the road. Mobile-Broadband can also be described as Wi-Fi Internet, Cellular Internet, Mi-Fi, 3G/4G/5G Internet which are all terms that describe accessing the Internet on a Computer, Phone or device using the same radio waves that mobile phones use. Connecting to the Internet via Mobile-Broadband  is widely available and offered by all telecom companies such as Telstra, Optus, Dodo etc. 3G is an older (slower) technology mostly superseded by 4G and soon to be superseded by 5G technology which is many times faster. There are 4 ways you can use Mobile-Broadband in Australia Using a USB-Dongle connected to the USB port of a computer Using a “MI-FI” device or “Mobile Router” Some iPads, Laptops, Surface, Notebooks have a removable “SIM” card that allows them to receive Mobile-Broadband directly without the need for 1 or 2 above. By “tethering” using your mobile smart-phone as a mi-fi device Mobile-Broadband is easily and quickly available in most urban and country areas and is adequate if you are an occasional user and/or there is no other alternative in your area. Using Mobile-Broadband for heavier usage such as stream-video (Netflix, Stan, Foxtel, iView etc.) is more expensive than using an NBN service. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Telephone & Internet

Telephone and Internet options in Australia By 2021 most residential customers in Australia will have been moved off the traditional copper-line based ADSL internet services and onto wired or wire-less internet and telephone technologies. As an NBN Accredited Adviser, The IT Guys WA and Hybrid ICT can make that transition easier. Traditional ADSL Internet and Telephone setup in Australia Traditionally, many Australian’s have been receiving telephone calls and Internet services through the copper telephone lines (land-line) that were owned by Telstra. HFC (Foxtel) Connected Areas If your suburb was connected to the pay-tv network (Foxtel) in the 90’s, you may have been receiving telephone calls using the copper network plus Foxtel using the HFC Network (co-axial cable) as per illustration below And if you are a cable-Foxtel subscriber your house would be connected as follows: Non-HFC Foxtel users received the Foxtel data through a Satellite dish. New Solutions for receiving Internet and Telephone calls in Australia There are now 3 main ways to receive Internet and Telephone calls in Australia via: The NBN Network (National Broadband Network) Mobile Phone Network (3G, 4G, 5G) offered by major Telecomm’s companies such as Telstra, Optus, Vodaphone, TPG etc. Independent Telecomm companies (Fibre and Fixed Wireless)   Telephone and Internet Connections offered by NBN Telephone and Internet Connections offered via the Mobile Phone Networks Telephone and Internet Connections offered via Independent Telecomm Companies Home Networking Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Network and Internet Connection between Buildings

How to get Internet, Wi-Fi and Network between Buildings Need to get Internet, Wi-Fi and Network connectivity to buildings without the need for cabling? Ubiquiti Nanobeam is the answer. By employing Ubiquiti Nanobeam equipment, your home/office network can be connected to other buildings up to 15klms away at speeds up to 450 mbps Wireless Smart-Wired-Home solutions for large sized homes Wireless Smart-Wired-Home solutions for medium sized homes Wireless Smart-Wired-Home solutions for small homes Wireless Smart-Wired-Home solutions for small unit or apartment If you would like us to quote you on this or other networking solutions, please contact us as detailed below. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

How to check if iPhone/iPad is backing up to iCloud

iPhone and iPads automatically backup your essential data to your iCloud account in case of an emergency. Is your iPhone or iPad doing so? No matter what iPhone or iPad you have, when you create a iCloud or iTunes account, Apple automatically provide you with 5GB of FREE iCloud storage. The allowance is for backing up the iPhone/iPad essential data to allow for setting up or recovering a device, such as contacts, SMS, iMessages, Ringtones and where space allows, your Photos and Videos. However, if you exceed your iCloud allowance, your iPhone/iPad ceases to backup that data until you purchase a larger allowance or free up some space. If you see any of the following messages, you could be in big trouble if you lose or damage your iPhone/iPad How to check when your iPhone/iPad was last backed up On an iPhone or iPad Settings -> iCloud > Backup or Settings > [Your Name] > iCloud > iCloud Backup   If you don’t have a recent backup, plug your phone into power, make sure your connect to Wi-Fi and click on “Back Up Now” Hopefully the backup will start and you have enough available iCloud storage to complete the operation. If not you have a number of options. Purchase more iCloud Storage Free up space on your iPhone/iPad Free up Cloud Storage Space Backup to a Computer using a lightening cable (see below) If none of these options are suitable, The IT Guys (WA) can free up space and have your data transferred to an External Hard Disk Drive I have plenty of iCloud space available, why is my iPhone/iPad still not backing up to iCloud? You are not logged into an iCloud account (you may have changed or lost your password) Your iPhone/iPad does not regularly connect to a home or work Wi-Fi network when on charge. iCloud account is damaged or corrupt The operating system (iOS) on iPhone or iPad needs updating. If you have issues such as the above, bring your iPhone/iPad to The IT Guys (WA) and we can sort out the issues for you. Other Resources Backing up iPhone or iPad using iCloud How to backup an iPad How to backup an iPhone Backing up iPhone or iPad using iTunes on a Mac or a PC   Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page  

Backing up iPhone or iPad using iCloud

If you have an iPhone, iPad or iMac, setting up iCloud is the easiest way to backup your device automatically over WiFi and every user gets a FREE 5GB of data storage with each account. According to our research over 70% of iPhone/iPad users have NEVER or RARELY backup their data or even know how to do so. If you need more than 5GB of data, you can purchase more from Apple, See this link to determine prices per country Make sure you have the latest OS version and that there are no pending updates. How to Check iPhone or iPad for iOS updates 2. Now Sign into iCloud Creating an iCloud account or recovering a lost iCloud Password Ensure that “iCloud Backup” is switched “On”   Hit the “Backup Now” button to start the process. Now, whenever you are connected to WI-FI and you have the charger lead in, an automatic iCloud backup will commence. If you do not have WIFI, you will have to choose the other option Backing up iPhone or iPad using iTunes on a Mac or a PC Backing up iPhone or iPad using iTunes on a Mac or a PC If you need assistance in checking the above and performing the updates, give us a call on 08 6365 5603 and make an appointment to come and see us. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

How to backup an iPhone

Backing up the data on your iPhone on a regular basis is essential to ensure you do not lose any information should the device become damaged, lost or corrupted.   There are a number of options, listed and detailed below on how to achieve this listed in the order of ease and simplicity iCloud Backup using Mobile Data or Wi-Fi Backing up using iTunes and a Mac or Windows Computer   iCloud Backup using Mobile Data or Wi-Fi Backing up iPhone or iPad using iCloud Backing up using iTunes and a Mac or Windows Computer Backing up iPhone or iPad using iTunes on a Mac or a PC Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

How to Backup an iPad

Backing up the data on your iPad on a regular basis is essential to ensure you do not lose any information should the device become damaged, lost or corrupted. There are a number of options, listed and detailed below on how to achieve this listed in the order of ease and simplicity iCloud Backup using Mobile Data or Wi-Fi Backing up using iTunes and a Mac or Windows Computer   iCloud Backup using Mobile Data or Wi-Fi Backing up iPhone or iPad using iCloud Backing up using iTunes and a Mac or Windows Computer Backing up iPhone or iPad using iTunes on a Mac or a PC Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Wireless Smart-Wired-Home solutions for extra large sized homes with multiple floors

Wireless (Wi-Fi) Smart-Wired-Home solutions for extra large sized homes with multiple floors from $1,559 No matter how the internet is delivered to your home or office (NBN, HFC, ADSL, 4G) there still exists the problem of providing the Wi-Fi Internet signal throughout the building to be used by phones, tablets, laptops, smart-tvs, fetch boxes, Apple TV etc. The Internet signal comes into your home or office via a telephone cable, optical fibre or HFC cable, terminated on an internal wall. A router/modem is attached to that socket (or the NBN box) and this provides internet services either via a cable or wire to your computer or by a Wireless Wi-Fi signal that is produced by the modem. The most likely location of the Modem/Router is where the telephone socket or NBN box is located. This can be in any section of the house but usually found in the lounge, study or garage. With most modems only having a Wi-Fi range of a few meters, and not penetrating solid walls easily, this often means that non-adjoining rooms may not receive a strong enough signal to allow Wi-Fi to be used in those locations. To transmit strong Wi-Fi signal into poor reception areas of the house or office, we recommending installing one or more Ubiquiti Wireless Access Points (WAPs) that are hard-wired (ethernet cabling) back to the modem or switch located in a data/comms cabinet (which can often be in the garage or a cupboard in an existing smart-wired house). Communications/Network Cabinet Usually located in a garage, cupboard or robe, architects/builders will often specify a Harmony Box or Starserve box (see below) as the central data/comms cabinet (also referred to as a “hub”. Although space saving, they do not have enough room to allow for a modem modem let alone a POE switch. The IT Guys recommend installing a standard 6RU or 12RU Data cabinet, especially for larger homes. Typical data/comms cabinets can be wall mounted or free standing and cost between $100 to $300 + installation. Proposed solution for extra large sized houses   For the IT Guys to deploy a quadruple WAP solution for a large sized house with existing smart wiring within 10k of Subiaco, the estimated cost would be $1,559 inc GST (plus extra travel time if outside 10k plus additional cabling, power boards etc not supplied by client) If ethernet cabling is required, an electrician will need to be employed and depending on the building construction could cost anywhere between $300 and $2,000. Wi-fi Problems? Wireless Smart-Wired-Home solutions for large sized homes Wireless Smart-Wired-Home solutions for medium sized homes Wireless Smart-Wired-Home solutions for small homes Wireless Smart-Wired-Home solutions for small unit or apartment If you would like us to quote you on this or a larger house/office wireless networking solutions, please contact us as detailed below. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page