Perth’s fastest internet/Wi-Fi service partnership
In Partnership with Perth ISP “Pentanet” and leading wi-fi equipment provider (Ubiquiti Networks) we provide Perth’s fastest Internet /Wi-Fi bundle including FREE installation and setup* Pentanet offer NBN and Fixed-Wireless Internet Services at comparable rates to Telstra, Optus & iiNet but with the support of a local call-centre and operations based in Balcatta, Western Australia. The IT Guys (WA) offer the following NBN/Fixed Wireless Internet bundle with Pentanet providing the ISP Services and The IT Guys (WA) supplying the Ubiquiti Amplifi Mesh Router and FREE installation (within the Perth metro area) NBN Internet NBN Internet, 24 month contract, 100/40 Unlimited Data (Premier NBN tier 100) for $99/month ongoing NBN cable (FTTN, FTTP, HFC, FTTB, FTTC) should generally provide the fastest Internet Speeds and we can simply connect to the existing NBN connection and still provide you with the fastest internet possible. However, in areas that are not yet NBN ready or have issues with old Telstra copper lines, these issues can be circumvented by connecting to Pentanets Fixed Wireless Network which involves having a Pentanet technician install a small dish on your roof (usually free of charge on 24/36 month plans) Fixed Wireless Internet Fixed Wireless Internet, 36 month contract, Unlimited Data 120/10 – $109 per month 120/20 – $119 per month 120/30 – $129 per month If your home or business is covered by the orange shading (see picture below), you can probably get Pentanet fixed wireless! If you’re also covered by a black circle, you’re in luck – PentaMAX millimeter wave service may also be an option for you. Using mmWave technology, PentaMAX delivers a blazingly fast symmetrical connection with lower latency and consistent to provide the fastest internet available over fixed wireless PentaMax offers reliable speeds for home or business of up to 1,000 mbps upload and 1,000 mbps download Don’t forget that Pentanet fixed wireless relies on a line of sight to their towers. Sometimes, trees, buildings and other objects can obstruct this line of sight, so we will make sure you check your address to find out exactly what’s available. Extending your Wi-Fi Network The Amplifi HD Modem routers provide a Wi-Fi signal 300% to 400% stronger than ISP supplied modems (Telstra, iiNet etc) which should extend to approx 10,000 Sq Ft. However, this reduces quickly depending on the number and construction of walls and ceilings. Using multiple Amplifi units in various parts of a building pickup and boost the Wi-Fi signal over a single mesh-network. Although only a single unit is provided with the installation, our technicians carry spare units in case more are required to extend the network into other areas of the building. To enquire about this offer please contact IT Guys (WA) by emailing helpdesk@itguyswa.com.au with your residential or business address (no telephone calls please) One of our consultants will investigate your address and then contact you with a confirmation regarding the availability of Pentanet NBN or Pentanet Fixed Wireless services at your address, how to purchase the Ubiquiti Amplifi Units and if sucessful, how to arrange installation. FAQ – Frequently Asked Questions Q – If I move Internet Providers can I keep my @bigpond, @iinet, @westnet email account? Yes by all means, if you have any sort of account with Telstra (ie Mobile Phone) you will always retain a @bigpond email address. Failing that you can purchase an email only account from Telstra and retain the @bigpond email account for approx $20 per year. Same goes for @iinet, @westnet @tpg … (we know of people who cancelled their accounts with iinet many years ago but the email address continues to work) Q – Can I still use a VOIP phone or landline through a Pentanet NBN or Fixed Wireless connection? A – If you have an 08 XXXX XXXX number then it would need to be be ported to another provider as Pentanet do not bundle internet and telephone together. The IT Guys (WA) can provide VOIP telephone services and VOIP handsets with plans starting at $29.95 per month featuring No Lock In Contract INCLUDED calls to Local/STD INCLUDED calls to AU mobiles INCLUDED calls to 13/1300 Numbers INCLUDED 1 AU number INCLUDED Hosted PBX platform Connect 1 phone Up to 1 concurrent call Plans available for up to 6 handsets and 6 lines. Please contact us for a quote Q – Will switching to Pentanet mean my Wi-Fi devices, printers, Tv’s, Security Cameras will stop working? A – When installing any new modem your wireless (Wi-fi) devices will need to be reconfigured to find the ip address of the new modem. It is an easy task. Our technician can help out for one device but if there are many to be reconfigured and tested we will charge an additional :15mos: per 15 minutes onsite. For more Pentanet Q&A Questions and Answers, click here *free installation offer is only available if you order the Amplifi unit and Pentanet service for a 24 or 36 month contract through The IT Guys (WA) instead of directly through Pentanet. :jk:
Perth’s fastest internet/Wi-Fi service partnership
In Partnership with Perth ISP “Pentanet” and leading wi-fi equipment provider “Ubiquiti Networks” we provide Perth’s fastest residential Internet/Wi-Fi bundle Pentanet offer NBN and Fixed-Wireless Internet Services at comparable rates to Telstra, Optus & iiNet but with the support of a local call-centre and operations based in Balcatta, Western Australia. NBN Internet NBN cable (FTTN, FTTP, HFC, FTTB, FTTC) should generally provide the fastest Internet Speeds and we can simply connect to the existing NBN connection. However, in areas that are not yet NBN ready or have issues with old Telstra copper lines, these issues can be circumvented by connecting to Pentanets Fixed Wireless Network which involves having a Pentanet technician install a small dish on your roof Fixed Wireless Internet plus supply and onsite setup of the service and an Ubiquiti Amplifi HD Mesh Wi-Fi modem If your home or business is covered by the orange shading (see picture below), you can probably get Pentanet fixed wireless! If you’re also covered by a black circle, you’re in luck – PentaMAX millimeter wave service may also be an option for you. Don’t forget that Pentanet fixed wireless relies on a line of sight to their towers. Sometimes, trees, buildings and other objects can obstruct this line of sight, so we will make sure you check your address to find out exactly what’s available. Extending your Wi-Fi Network The Amplifi HD Modem routers provide a Wi-Fi signal 300% to 400% stronger than ISP supplied modems (Telstra, iiNet etc) which should extend to approx 10,000 Sq Ft. However, this reduces quickly depending on the number and construction of walls and ceilings. Using multiple Amplifi units in various parts of a building pickup and boost the Wi-Fi signal over a single mesh-network. To enquire about this offer please contact IT Guys (WA) by emailing helpdesk@itguyswa.com.au with your residential or business address (no telephone calls please) :jk:
Does your Wi-Fi reach all corners of your house?
Does your Wi-Fi reach all corners of your house? …or is your family tied to the room where your modem is located? Why does our Wi-Fi not extend further and why is it so slow? Modems supplied by Telstra, iiNet/WestNet/TPG, Optus etc. have very poor Wi-Fi capabilities. They have Wi-Fi strong enough to cover a single room well but are not designed to cover multiple rooms or houses with multiple floors. Rather than purchasing cheap boosters plugged into power sockets around the house, we recommend adding a powerful Wireless-Router such as a Ubiquiti AmpliFi™ HD (High Density) Mesh Router which gives a Wi-Fi signal up to 500% stronger than standard modems. Standalone AmpliFi HD Mesh Router (AFI-R) is great for powerful coverage in an average sized space up to 930 square metres. You can purchase Standalone AmpliFi HD Mesh Router (AFI-R) from us, they just plug into your modem and are simple to install yourself. We also offer an optional installation service for a small fee….. more Why does our Wi-Fi not reach the upstairs bedrooms? Wi-Fi signals will not penetrate concrete or thick brick/block walls. The only way to get a Wi-Fi signal to areas behind these walls and floors is as follows: 1. Hard Wire (Ethernet cable) through or around the obstruction to a Wireless Access Point (Electrician required) by Installing Wireless Access Points (WAPs) throughout the house (3 or 4 will normally cover a very large home) 2. Use a Mesh-Wi-Fi Network such as multiple Amplifi HD Mesh Routers that use door or staircase openings to transmit Wi-Fi signals through to other areas or 3. If your home is already smart-wired, replace existing Ethernet wall plates with in-wall Wireless Access Points (WAPs) The IT Guys only supply the world’s best WI-FI equipment made by UBIQUITI. Our technicians are qualified and certified UBIQUITI experts and can design a new system or troubleshoot your current system. For the best and most efficient solution, please call and speak to one of our technicians. Why is our Internet so slow? Telephone and Internet Connections offered by NBN :jk:
Wi-Fi Internet Extenders
Boost and Extend Wi-Fi Internet through your house or office up to 500% with the latest MESH technology. The AmpliFi™ HD (High Density) Mesh Router can be used as a stand-alone router or with other AmpliFi™ Mesh Routers for multi-hop, self-healing wireless coverage and enhanced range. For a typical home, the router alone delivers maximum throughput to meet your streaming and gaming demands with lag-free performance. The Router features an innovative and simple design with an intuitive touchscreen display. A mobile app is available for iOS and Android platforms for instant setup and easy management. AmpliFi is available as a Standalone HD Mesh Router (simply plug it into the back of your existing modem and create a Wi-Fi network 400% to 500% more powerful than your average Telstra, iiNet or Optus supplied router) or as a part of a Mesh kit including Router and two mesh points. Standalone AmpliFi HD Mesh Router (AFI-R) is great for powerful coverage in an average sized space. Additionally, the standalone mesh router can be a powerful tool when added to existing AmpliFi hardware. Range: 10,000 Sq Ft. Recommendations for pre-wired/smart-wired house If you do not wish to go the the expense of wiring and already have ethernet points (at least one per floor) we suggest using individual Standalone AmpliFi HD Mesh Router (AFI-R) hard wired to an Ethernet port and connected to a switch or modem at the hub. Reviews: Forbes, BGR, The Wall Street Journal, Gadget Review, PC Magazine, ARS, Design Milk, Geek Dad Recommended Setup for Average Homes Our recommendation in most homes is to simply start with 1 x Standalone AmpliFi HD Mesh Router (AFI-R) per floor and see how much coverage this provides. Mesh Points can be added as required if extra coverage is required. To purchase multiple devices or obtain advice to suit your home or dwelling, please contact us below for a free quotation. Wi-fi Problems? Wireless Smart-Wired-Home solutions for extra large sized homes with multiple floors Wireless Smart-Wired-Home solutions for medium sized homes Wireless Smart-Wired-Home solutions for small houses, units or apartment Wi-Fi Internet Extenders Smart wiring – Is it really necessary? WAP’s v Network Range Extenders/Boosters High-Definition IP Video Surveillance System Building or Renovating? Make yours a Smart-Wired Wi-Fi enabled Home Sonos Installation and Troubleshooting :jk:
Wi-fi Problems?
Having Problems getting Internet and Wi-Fi throughout your home or office? In the past the majority of homes had one PC/Computer connected by an Ethernet cable to a modem which was connected to a telephone point. Today, this is the exception rather than the rule. With the explosion of personal Wi-Fi enabled devices (iPad, Tablets, laptops); smart-phones (iPhone, Android, Windows); Smart/Internet enabled TVs; Video streaming services (Netflix, Foxtel); Wireless Speakers (Sonos, Bose) and Internet Connected Security Systems; Fast Internet Access is now a necessity in every room and corner of the house and even outside. Smart-Wiring Internet packages offered by many builders and home-automation companies are purely hard-wired solutions, that will provide top-speed internet as long as your TV, Media Player, Computer or device are physically connected to an Ethernet Outlet by an Ethernet Cable (see below) The above solution only allows for the modem/router to produce the Wi-Fi signal in one location (usually the garage or a cupboard, if located in the “hub“ or “comms-box” or in a single room) As more home-automation devices become available, Wireless Smart-Wired-Home systems (aka Wi-Fi Internet Access Enabled Homes) as opposed to simple hard-wired smart-home-solutions are becoming de rigueur. We offer 4 solutions: Solution 1: In an existing smart-wired house, Extend the Wi-Fi network to all corners of your house or office by Utilising Ubiquiti AmpliFi High Density Mesh Routers and Mesh Points Solution 2: Replace Ethernet wall plates with in-wall Wireless Access Points (WAPs) Another solution is to replace the existing ethernet wall-plates socket with a wall-mounted WAP. (in-wall-wap) which provides room-wide wi-fi and includes 4 ethernet ports hidden at the base of each unit. Simply replacing existing ethernet wall plates with Ubiquiti in-wall plates, turns each wall-plate into a Wi-Fi hotspot and provides strong Wi-Fi up to 25m from each wall plate. If no adequate existing ethernet wiring exists, then an electrician is required to install the ethernet cabling. The Ubiquiti WAPs are ideally located on the ceiling, with ethernet cabling being run back to the modem, switch or central hub. Solutions 3 The WAP’s resemble a small flying-saucer and range in size from 160 to 200mm diameter. The WAP’s are strategically located at various points through the house, to provide a strong Wi-Fi signal into the required areas. If the house or office has already been smart-wired or had ethernet wall-plates installed previously, the WAP’s can be plugged into the existing wall-plate … and placed on a floor, under a table or in a cupboard, out of sight. Solutions 4 …but ideally on the ceiling to provide maximum coverage. Connect Unifi WAP’S to ceiling at strategic locations See our solutions for small units up to multi-storey large homes, by clicking on the links below. Wireless Smart-Wired-Home solutions for extra large sized homes with multiple floors Wireless Smart-Wired-Home solutions for medium sized homes Wireless Smart-Wired-Home solutions for small houses, units or apartment Wi-Fi Internet Extenders Smart wiring – Is it really necessary? WAP’s v Network Range Extenders/Boosters High-Definition IP Video Surveillance System Building or Renovating? Make yours a Smart-Wired Wi-Fi enabled Home Sonos Installation and Troubleshooting Having Problems with your Sonos Speaker system? On Site Internet and Wi-Fi Testing and Consultancy Services We offer on-site call-out service with a call out fees from :30mos: (see full suburb list here) plus the time on site analyzing and fixing the problem. For the above fee we visit your home or office and carry out the tests as described above. This maybe necessary if we cannot determine the problems remotely or if the Internet speed is poor or non-existent. If you would like to know more or to book a call or site visit, call us or email support@itguyswa.com.au :jk:
Wi-Fi Troubleshooting
Having problems getting Internet and Wi-Fi throughout your home or office? We offer a number of Wi-Fi troubleshooting solutions. In the past the majority of homes had one PC/Computer connected by an Ethernet cable to a modem which was connected to a telephone point. Today, this is the exception rather than the rule. Your fastest internet speed is always going to be when connecting to the modem with an ethernet cable. However, Smart Phones, iPads and many laptops can only connect to the internet wirelessly over Wi-Fi. ISP supplied Internet Modem Routers provide Wi-Fi internet but the further you get away from the modem, the weaker the signal and internet speed become. With the explosion of personal Wi-Fi enabled devices (iPad, Tablets, laptops); smart-phones (iPhone, Android, Windows); Smart/Internet enabled TVs; Video streaming services (Netflix, Foxtel); Wireless Speakers (Sonos, Bose) and Internet Connected Security Systems; Fast Internet Access is now a necessity in every room and corner of the house and even outside. Unfortunately, your standard ISP-supplied NBN or Internet modem/router will only deliver Wi-Fi over a short distance and will not penetrate thick walls or concrete floors. Even though you may have recently upgraded to the NBN, you will only benefit from the improved speeds by using a hard-wired network (ethernet) cables. You can improve the speed and distance the wi-fi signal will travel by using Wi-Fi boosters and Wi-Fi extenders (including POE and Powerline devices) but only with a limited effect. It is impossible to achieve high-speed internet via boosters and extenders over more than 2 or more rooms, the drop-off in speed and bandwidth compared to that at the modem can be 50% or higher. Powerline (POE) Extenders are designed to transmit internet signals using the exisiting electrical wiring in your house. What the manufacturers do not tell you, is they will only work if the two power sockets you are connecting between are on the same wiring loop. Unfortunately, you are not going to know if this is the case until you buy and install them and try them out, even if they are on the same loop, the signal can be interrupted or blocked if an electrical appliance is using the same wiring loop. Boosters and Extenders will not work between concrete floors and are suited to large single-floor open-plan homes and offices. If your home or office has Smart-Wiring back to a central hub of comms box your best solution would be to add Wireless-Access-Points (WAPs) at strategic locations to provide Wi-Fi to other parts of the building away from the modems location. WARNING FOR HOME BUILDERS – Smart-Wiring Internet packages offered by many builders and home-automation companies are purely hard-wired solutions, that will provide top-speed internet as long as your TV, Media Player, Computer or device are physically connected to an Ethernet Outlet by an Ethernet Cable (see below) The above solution only allows for the modem/router to broadcast a strong Wi-Fi signal in one location (usually the garage or a cupboard, if located in the “hub” or “comms-box” or in a single room) We offer 5 solutions: Wireless Smart-Wired-Home solutions for small houses, units or apartment Wireless Smart-Wired-Home solutions for medium sized homes Wireless Smart-Wired-Home solutions for large sized homes Wireless Smart-Wired-Home solutions for extra large sized homes with multiple floors See also, by clicking on the links below Network and Internet Connection between Buildings Wi-Fi Troubleshooting Having Problems getting Internet and Wi-Fi throughout your home or office? Home Networking Network Support Services Network Design & Consulting services Telephone and Internet Connections offered by NBN Telephone and Internet Connections offered via the Mobile Phone NetworksTelephone and Internet Connections offered via Independent Telecomm Companies NBN or Fixed Wireless Internet in Western Australian based ISP – Pentanet Network and Internet Connection between Buildings Internet Service Provider Perth *Ubiquiti Unifi in-wall units and WAP’s must be powered by a POE switch or POE injector plus a Cloud Key to configure the systems. For further information or to request a quotation, contact us on 08 6118 2601 or helpdesk@itguyswa.com.au :jk:
Building or Renovating? Make yours a Smart-Wired Wi-Fi enabled Home
Building or Renovating? Make yours a Smart-Wired Wi-Fi enabled Home Free your family from the lounge room. Give them hi-speed wi-fi internet throughout the whole house. The strongest wi-fi (wireless) signal will always be next to the Internet modem, wherever this is located. Quite often next to the TV or in a home office. Many people use “wi-fi boosters“, “wi-fi extenders” or “POE” adapters to boost that signal into other rooms of the house, this can suffice to a certain extent but the speed and bandwidth will always be much slower than at the source. To get full-strength internet and wi-fi into all corners of the house, a “Smart-Wireless” solution needs to be employed which is a combination of ethernet cabling (hard-wiring) and “Wireless Access Points” (WAPs). The best time to implement this would during house renovations or when designing and building a new house. However most existing house and offices can be fitted out within a day with minimal disruption and mess. If your house or office is already “smart-wired” we can usually utilise the existing network ports without the need for additional wiring. The following prices are typical for supplying and deploying wireless internet solutions to smart-wired homes utilising the existing network ports. Wireless Smart-Wired-Home solutions for extra large sized homes with multiple floors Wireless Smart-Wired-Home solutions for large sized homes Wireless Smart-Wired-Home solutions for medium sized homes Wireless Smart-Wired-Home solutions for small homes Wireless Smart-Wired-Home solutions for small unit or apartment Example: A large single storey home with up to 4 bedrooms can be covered with 3 WAP’s hard-wired back to an 8 port switch Bigger homes, multi-storey homes and older houses with thicker walls and non-smart TV‘s, may need more ethernet and WAP’s than the illustration above. We turn basic electrical wiring plans Into detailed networked wiring plans that will deliver “wired” and “wireless” internet access throughout the home, including specifying the equipment to be employed and a cost estimate to supply and configure the equipment. The IT Guys provide cost estimates on the preferred equipment including supply and final setup (if required) using the best networking and sound systems. If you would like the IT Guys to give you an independent quote or assessment and you are based in Perth. Please give us a call on :phone: or email us at support@itguyswa.com.au and we will see if we can help. :jk:
Turn an existing smart-wired home to a Wi-Fi enabled one?
How to easily turn an existing smart-wired (hard wired) home into a Wireless Internet (Wi-Fi) enabled home? The traditional way, connect a Wireless Access Point (WAP) to a data point or hard wired ethernet cable. Ugly is it not! Introducing a new and elegant way that will turn ugly (and useless if you need wi-fi) Ethernet data Points (see below)… …. Into Elegant Wi-Fi Enabled Wall Plates UniFi AP In-Wall The UAP-IW is ideal for retrofitting an existing in-wall wired Ethernet jack to a wireless access point. It also provides one RJ45 data port and one PoE port to connect devices like a VoIP phone. T The UAP-IW is capable of speeds of up to 150 Mbps with a range of up to 25 m UniFi AC In-Wall AP Convert an Ethernet wall jack into a dual-band 802.11AC Wi-Fi access point with two Gigabit Ethernet ports. Ideal for new or retrofit installations, the UniFi® AC In-Wall is designed to convert an Ethernet wall jack into a dual-band 802.11AC Wi-Fi access point with two Gigabit Ethernet ports. One of the ports provides PoE for powering and connecting an 802.3af device to the network. The UniFi AC In-Wall is capable of wireless speeds of up to 1167 Mbps with a range of up to 100 meters. UniFi AC In‑Wall Pro Wi-Fi Access Point UniFi AC series In-Wall 802.11ac Pro Wi-Fi Access Point featuring 3 10/100/1000 Ethernet ports (1) PoE In + Data, (1) PoE Out + Data, and (1) Data only. Note: 802.3at PoE+ input is required to use PoE passthrough. Or you could plug any of the Ubiquiti Unifi AP range into an Ethernet port and fix it to a wall…. … or hide it under a table … …but ideally, mounted to a ceiling For help with the design, supply or installation of any of the Ubiquiti range of products in Western Australia, please call 08 6118 2601 or email us at support@itguyswa.com.au Smart wiring – Is it really necessary? Building or Renovating? Make yours a Smart-Wired Wi-Fi enabled Home from $428 Wi-Fi Internet Extenders Networking and Internet Solutions :jk:
Fixing Wi-Fi problems relating to Mobile/Broadband Internet
Solutions for fixing Mobile/Broadband Internet These are Wi-Fi problems relating to Mobile Broadband, Wi-Fi Internet, Cellular Internet, Mi-Fi, 3G/4G Internet which are all terms that describe accessing the Internet on a Computer, Phone or device using the same radio waves that mobile phones use. There are a number of devices you can use to do this Connecting to Internet via USB 3G/4G Dongle (widely available from all telecom companies such as Telstra, Optus, Dodo etc) Connecting to Internet via 3G/4G MI-FI device (widely available from all telecom companies such as Telstra, Optus, Dodo etc) or using a Dongle with a Mobile Broadband Router. Common problems and their solutions Sudden Loss of Wi-Fi signal – Telecomm problem, call the Telecomm Company Wi-Fi signal but not downlaoding – Billing problem, prepaid may have run out or bill not paid, contact Telecomm Company No lights appearing on USB Dongle – Dongle or USB port is broken – Replace USB Dongle No lights appearing on Mi-Fi or Mobile Broadband Router – Power Problem, check power leads, try in another outlet. Mi-Fi device cannot get a good connection to mobile tower – Check if Billing Problem. In general refer all issues to the Telecomm company the service or device was purchased from. Need expert help in fixing Internet & Wi-Fi Issues and live in Perth, Western Australia then call The IT Guys (WA) on 08 6365 5603 Related Issues How to upgrade to High Speed Internet in Perth TODAY. How to test your Internet Speed How to increase the speed of my Internet Connection How to increase the speed of your Modem Router or Wireless Modem Router How to Fix Wif-Fi Problems Fixing Wi-Fi problems relating to Mobile/Broadband Internet Fixing Wi-Fi problems relating to Wired Internet connections How to increase your Internet Browsing Speed Networking and Internet Small Apartment, Home or Small Office Network Solutions Medium Sized Single-story Home or Medium Office Network Solutions Large Home or Large Office Complex Solutions over Multiple Floors :jk:
Services
IT Services Computer Repairs & Upgrades We repair and upgrade all computer and IT equipment from Windows Desktops, Laptops, and Apple Mac, Macbook, Printers, Scanners, Screens, Keyboards etc. We also remove computer viruses and fix or replace Hard Disk Drives (HDD) and Solid State Drives (SSD) including data recovery See Services Computer Help & Support We offer in-home computer and network troubleshooting, repairs and callouts for residential customers, remote-support and in-house training and advise from our workshop. We welcome walk-in customers with no appointment necessary during normal business hours See Services Home Networking We offer Home Network, Home Internet/NBN troubleshooting, Home Music Systems repairs/installs, Wi-Fi troubleshooting, Smart Home Wiring and Wireless (Wi-Fi) solutions plus Family Zone family-friendly internet filtering systems See Services Business Support Looking for Business IT Support and Solutions? We service our business clients through our sister company “Hybrid ICT“. Please contact Hybrid ICT by clicking on this link. See Services Microsoft We are Microsoft Silver Partners and offer Microsoft product advise, repairs and troubleshooting on: Microsoft Office (365, 2019/16/13), Email/Outlook Setup, Purchase, Repairs, Microsoft Windows (Win10, Win7): Upgrades, Setup, Purchase, Repairs and Microsoft Surface, Purchase, Setup. See Services Apple We are an Apple Authorised Reseller and Apple Consultants Network member offering Apple product advise, training, support, setup and solutions on: Apple Mac/iMac, Mac OS, iOS, iPhone, iPad and all Apple iOS/Mac OS software including: Office for Mac, Entourage, Apple Mail, iCloud, iTunes, Photos, Bootcamp, Parallels etc. See Services Get In Contact With US CONTACT US Latest Blog Posts
The IT Guys (WA) – Computer Repairs & IT Services – Perth
Welcome to The IT Guys – Perth‘s premier residential IT solutions provider. Navigating the world of technology can be daunting, but we’re here to help. Whether you’re struggling with Wi-Fi dead zones in your home, looking to set up a seamless smart home system, or need help troubleshooting a pesky computer issue, we’re the team. IT Services We Offer SEE ALL OF OUR SERVICES Computer Repairs & Upgrades See Services Computer Help & Support See Services Home Networking See Services Microsoft See Services Apple See Services Business Support See Services Get In Contact With US CONTACT US Looking for Business IT Support Our sister company can help you with that. CONTACT HYBRID ICT
Backing up iPhone or iPad using iCloud
If you have an iPhone, iPad or iMac, setting up iCloud is the easiest way to backup your device automatically over WiFi and every user gets a FREE 5GB of data storage with each account. According to our research over 70% of iPhone/iPad users have NEVER or RARELY backup their data or even know how to do so. If you need more than 5GB of data, you can purchase more from Apple, See this link to determine prices per country In Australia in September 2021, these are the monthly charges for additional iCloud storage (AUD), 50 GB: $1.49/m, 200 GB: $4.49/m, 2 TB: $14.99/m Make sure you have the latest OS version and that there are no pending updates. How to Check iPhone or iPad for iOS updates 2. Now Sign into iCloud Creating an iCloud account or recovering a lost iCloud Password Ensure that “iCloud Backup” is switched “On” Hit the “Backup Now” button to start the process. Now, whenever you are connected to WI-FI and you have the charger lead in, an automatic iCloud backup will commence. If you do not have WIFI, you will have to choose the other option Backing up iPhone or iPad using iTunes on a Mac or a PC Backing up iPhone or iPad using iTunes on a Mac or a PC :jk:
Why is my iPhone/iPad not auto updating?
Why is my iPhone/iPad not auto-updating? You probably thought that by simply switching your iPhone and iPad to Automatically install updates would ensure that the updates would just happen in the background without you needing to keep an eye on them? WRONG In Settings goto General then General >> Software Update Auto updates need to be “On” Check that both buttons are green Also note the wording….. “Your iPhone must be charging and connected to Wi-Fi to complete the update” On an iPhone, updates will only occur if the phone is charging and on Wi-Fi The iPad is slightly different An iPad also needs to have at least a 20% charge before an update will occur. Summary iPhone To download and auto iOS updates the following has to be in place: You MUST be connected to WIFI You MUST have the iPhone connected to POWER Only with the above conditions met, will the update commence. iPad To download and auto iPadOS updates the following has to be in place: You MUST be connected to WIFI You MUST have the iPad connected to POWER You MUST have at least 20% battery power in the iPad Only with the above conditions met, will the update commence. :jk:
Mail sending issues to iinet and westnet email accounts?
Having issues sending & receiving emails to/from people with @iinet.net.au or @westnet.com.au accounts? iinet and westnet email questions answered Q – Why am I not receiving emails into my iinet or westnet account? Check your internet. Pull up google on a browser and do a search on “iinet Outage” …you should find the iinet network status page https://www.iinet.net.au/status/ this will tell you if there is a widespread email outage or internet outage. If your internet is also with iinet/westnet, repeat the test on your mobile phone after switching the Wi-Fi off on your phone first. Are you getting emails on your phone? If so, this would also indicate there is an “internet” issue at your home. Restart the Modem AND the NBN box and see if this resolves the issue. Q – Why can I not access my iinet or westnet webmail? Check your internet. Pull up google on a browser and do a search on “iinet Outage” …you should find the iinet network status page https://www.iinet.net.au/status/ this will tell you if there is a widespread email outage or internet outage. If your internet is also with iinet/westnet, repeat the test on your mobile phone after switching the Wi-Fi off on your phone first. Q – Why can I not send emails to iinet or wesnet accounts? Maybe the following image is familiar? In this case the problem was caused by a misconfigured SPF (Sender Policy Framework) record in Microsoft Hosted Exchange. Up until 2021 iiNet and Westnet mail servers were not strictly enforcing the SPF policy on their incoming mail servers. Once they tightened the policy incoming emails from poorly configured email accounts, started being rejected. This could be the reason why you are only just experiencing such issues. The IT Guys and specifically our sister company Hybrid ICT are experts in the setup and troubleshooting of domain, DNS and email issues. Drop either one of them a line and we can quote you on fixing these issues for you. See also Set up SPF to help prevent spoofing :jk:
Draytek Modems
The IT Guys (WA) are Perth distributors for DrayTek modems and networking equipment. DrayTek produce Business Quality Modem Routers and Networking Equipment such as: ADSL/VDSL Modem Routers Broadband Routers LTE Routers For a comparison of modem types and features click here DrayTek equipment is recommended for replacing existing ISP supplied equipment and/or new installations for small to medium sized businesses and work-from-home situations. Typical Solutions : NBN Solutions for Home and Business Networks 4G/5G Mobile Internet Solution for Small-to-Medium Businesses Working from Home with DrayTek VPN Solutions For The IT Guys (WA) to be able to provide you with any Draytek products, please email your requirements to help@itguyswa.com.au and one of our specialists will contact you with suitability, pricing, supply, availability, advice and installation options. Wi-Fi Issues? To extend or improve your Wi-Fi network … Wi-Fi Troubleshooting … we suggest Ubiquiti equipment such as Amplifi, Dream-Machine or UBNT AP Access points. We are a Perth stockist and solutions provider for all Ubiquiti equipment. :jk: