EOFY 2017 Sale on Business Grade Printers, Notebooks, Servers and PC’s

Save 10% of the published prices of Dell Business-grade Desktops, AIO, Servers, Laptops and Monitors, all with 3-Year-Onsite-Warranty Save 10% on SSD upgrade prices for Apple Macbook Upgrades, Windows PC upgrade and Apple iMac Upgrades Save on business grade Kyocera Multi Function Printer/Scanner/Fax/Copier with 2-Year-Onsite-Warranty Anyone with an ABN can spend up to $20,000 renewing or upgrading their computer equipment and software before 30th June and write it all off in this tax year. Time to write-off the old, slow Vista/Win7 PC/Laptop with a new model Windows 10 and an SSD drive that boots-up in an instant. http://dev.itguyswa.com.au/new-kyocera-printer-range-from-296/ Dell   Let the IT Guys help you spend less time tied to the office and allow you to work where and when you want. With new equipment and the latest Office 365, you can work on emails, documents and spreadsheets in the office, at home or on the beach in Bali and achieve the same result. No need to be office bound and tied to a server. Whether you prefer to work with Windows or Macs, the IT Guys, look forward to “Making IT Easy” for you and/or your company in 2017/2018   Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page  

How to protect yourself from a Ransomware attack

How to protect you or your companies Computers, Laptops and Servers from a Ransomware encryption attack. The Basics It is crucial that all computers and servers have the latest Windows patches and updates installed on every Windows Computer, PC and Laptop (At the moment Apple computers not running Windows are immune from this particular attack). Your Anti Virus program must be current, up-t0-date with the latest virus definitions You must have a full offsite (cloud) backup of your data files (The IT Guys can supply for $20 per computer per month) Ideally you would also have multiple “local” backups to NAS or external HDDs that would have to be rotated periodically as any attached device during a Ransomware attack will also be encrypted. Do not click on links or graphics in emails that you are not 100% sure of. Make sure you educate other family members, work colleagues or employees about this because you are only as safe as the weakest link in your network.   Enhanced Ransomware Protection for Businesses ….. more How to protect yourself from a Ransomware attack Part 2 Further reading Virus Alert – WannaCry Ransomware CRYPTOLOCKER virus still going strong. 3 more clients infected today? Opening an email from Australia Post has had 3 clients in 3 days lose ALL their data to the CRYPTOLOCKER virus Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Virus Alert – WannaCry Ransomware

A wide spread ransomware campaign, known as WannaCry, has impacted organisations globally over the weekend. You will probably have heard about it in the media. The ransomware is spread by taking advantage of a Windows vulnerability, and seeks to seize control of computers until victims pay a ransom. To ensure your organisation is protected, It is crucial that all computers and servers have the latest Windows patches and updates installed on every Windows Computer, PC and Laptop (At the moment Apple computers not running Windows are immune from this particular attack). Your Anti Virus program must be current, up-t0-date with the latest virus definitions You must have a full offsite (cloud) backup of your data files (The IT Guys can supply for $20 per computer per month) Ideally you would also have multiple “local” backups to NAS or external HDDs that would have to be rotated periodically as any attached device during a Ransomware attack will also be encrypted. You can have the IT Guys check that this vulnerability has been patched for you (approx. 15 mins per device) or you can do this for yourself. The following plain-english, illustrated, self-help guides show how to check your devices are fully updated and what to do if they are not. How to update Windows Operating Systems If you require assistance, The IT Guys can perform checks on your behalf. For The IT Guys Managed IT customers, we are currently working to ensure patches are either completed or in progress, so no further action from you is required, however if you are worried about any of your personal devices, please talk to us. As always, we are urging all customers to be vigilant when opening emails and clicking on potentially harmful links. If you have any concerns about the security of your IT systems, please contact The IT Guys on 08 6365 5603 or email support@itguyswa.com Further reading How to protect yourself from a Ransomware attack How to protect yourself from a Ransomware attack Part 2 CRYPTOLOCKER virus still going strong. 3 more clients infected today? Opening an email from Australia Post has had 3 clients in 3 days lose ALL their data to the CRYPTOLOCKER virus Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Macbook Water Damage Repairs

Liquid damage, water spillage to Macbook, Macbook Pro, Macbook Air? We can help.   Spilling or immersing an electronic device of any kind in ANY form of liquid is probably the worse thing you can do in terms of damaging it. THE GOOD NEWS – You probably wont lose your data and programs as long as you get the device to us quickly. Bring with you an External Hard Drive or you can purchase one from us for $99 and we will copy the data off your device, you can at least then access your data from another computer and we can help you reinstall that data to a new one. THE BAD NEWS – Even if you do manage to dry the computer out (lots of hints here) , you’ve shotened the computers life by years. There is no escaping the onset of corrosion of the motherboard but it may give you 1 month, 6 months, 1 year or more of worry free operation. So if you get the chance to replace it under your insurance, we would recommend you do so ASAP or plan on a new computer ASAP. If the macbook is a current model, the best price for replacing parts will be from an Apple Store but be aware that they may not recover your data. Make sure you ask about this as Apple “expect” you to have a current backup of your data on a drive or in the cloud. Non-Current Macbooks can only be repaired using second-hand parts and we do not recommend it as the parts have no guarantee and are as expensive as purchasing a new machine. Repairs and Upgrades of Other Mac Computers The IT Guys also repair and upgrade all Apple Mac Computers, including iMac Repairs, iMac Upgrades, Macbook Repairs, Macbook Upgrades, Macbook Pro Repairs, Macbook Pro Upgrades, Macbook Air Repairs, Macbook Air Upgrades and Mac Mini Repairs and Mac Mini Upgrades. We can also offer a Macbook Battery Replacement Service. Purchasing New Computer and Transferring programs and data Quite often we may advise our clients that their computer will be cheaper to replace, rather than repair and we may offer you a choice of replacement equipment. We do not sell new Apple equipment but will guide you in the choices available and where they can be purchased. However, we can assist you with the setup, transfer of data and programs from your old computer to the new one. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Boost office productivity instantly. Give your staff dual monitors

Ask anyone who uses two computer monitors with a PC and they will tell you they’ve never been so productive. It’s true, not having to swap screens between your email client and a web browser saves so much time and is less fatiguing. Try it for yourself. These ergonomic monitor-stands from Dell can be used with most monitors up to 24″ and are height and angle adjustable. Dell’s dual monitor-stands (as detailed above) can be supplied for A$335 (inc GST) each. Extend Apple 21″ iMac Double the viewing area of your 21″ iMac with this P2217H – 21.5IN Dell MONITOR (16:9) A$269   Extend Laptop, Macbook Air, MacBook Pro   Extend Apple 27″ iMac Add multiple Dell infinity-edge monitors to create a video wall The IT Guys recommend The Dell UltraSharp 24 InfinityEdge Monitor (U2417H) that takes your view to the edge with 45% less black borders than Dell’s previous 23.8” monitor. The It Guys supply these for A$449 (inc GST). The InfinityEdge range can also be supplied in the following sizes and prices. UltraSharp 25 InfinityEdge Monitor (U2517H) – A$ 589 (inc GST) UltraSharp 27 InfinityEdge Monitor (U2717H) – A$ 849 (inc GST) For larger monitors up to 32″ please request a quote by emailing us at support@itguyswa.com. Business PC’s over 3 years old? Time to replace with Dell.   Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page      

What is a NAS drive and why do I need one?

NAS (Network-Attached-Storage) drives are a safer way of storing or backing up data, than a conventional External Hard Disk Drive (EHDD). We explain why. If you are not currently doing any form of backing up of your data (photos, music, documents) we suggest you implement local and/or cloud backup immmediately You can start without even leaving your chair simply by using an offsite storage (cloud) storage system such as DropBox, Google Drive, OneDrive, iCloud or something more sophisticated such as CrashPlan. However, if you are in Business, you need something more robust than a few files in Dropbox. The above mentioned cloud services are certainly recommended but depending on internet availability, it may take quite some time to backup and/or recover a lot of data. The Prices for Cloud storage vary, as you can see from the following image. note 1 – Australian iCloud Prices https://support.apple.com/en-au/ht201238 – 2TB Max storage (Files, pictures, Music, Books etc) – Files can be accessed via browser note 2 – Australian Google Drive Prices – https://www.google.com/drive/pricing/ can expand to 10TB – Files can be accessed via browser note 3 –OneDrive/Sharepoint – https://products.office.com/en-au/onedrive-for-business/compare-onedrive-for-business-plans – Can expand to 25TB – Files can be accessed via browser note 4 – Dropbox Plus prices https://www.dropbox.com/buy/plus – Also unlimited Dropbox Business for $33/m x 5 users gives unlimited storage (Dropbox Business) – Files can be accessed via browser note 5 – IT Guys WA A4 Prices incl GST on a 12 month contract, managed by the IT Guys. (Files only) – Files cannot be accessed via a browser and need to restored. Does not copy programs, only data note 6 – IT Guys WA A$ Prices incl GST 2TB for $150 on a 12 month contract, manager by the IT Guys Backs Up Files and Disk image for Servers. ) – Files can be accessed via browser note 7 – USD Prices https://home.elephantdrive.com/home/pricing-and-plans/ unlimited plans available on application (Files only) ) – Files can be accessed via browser note 8 – https://azure.microsoft.com/en-au/pricing/details/backup/ – real-time replication of your virtual machines (VM) to a backup vault in Azure   The IT Guys recommend using a combination of both local and cloud backup such as the Datto Alto 3   Datto ALTO 3 – Intelligent Business Continuity Solution for Small Business Local Backup Making a “Local” backup (to a storage device in your office or home) can be achieved in three ways: Using an External Hard Disk Drive (EHDD) External hard drives usually consist of a single 2.5″ or 3.5″ conventional Hard Disk Drive or Solid State Drive surrounded by a plastic case which connects to a computer or server with a USB cable. They range in size from 500GB to 6 or 8TB. They don’t like being moved, dropped or shaken (with the exception of Lacie Rugged) When a hard drive fails, the data can be lost forever without recovery. They are the cheapest form of backup device. EHDD’s are effective for backing up individual computers and laptops, but should be rotated periodically with a second or third drive, in case one becomes faulty, full, corrupt or infected with a virus. When they do fail or become full, it is not always obvious and can lead to a false sense of security. If you are looking for something more reliable, fool-proof or idiot-proof. Choose one of the following two options instead. 2. Using a NAS Drive (Network Attached Storage) A NAS Drive is a device that holds multiple 3.5″ drives and is usually static in one place (not very mobile) depending on the number of slots and the type of RAID array, the capacity can be up to 16, 32 or 64TB. Depending on the setup, each drive can be mirrored 2 or 3 times, ensuring that you data is never lost even if one of the HDD‘s dies. Drives are hot-swappable (meaning they can be added or replaced without stopping or interrupting the workings of the drive.) and can be replaced with larger HDD’s thus allowing the NAS drive to increase capacity as an when you need it. NAS drive chassis (without drives) start around $300 and vary greatly depending on the number of bays, capacity and RAM. NAS drives are basically mini-servers and offer …. Mirrored drives using RAID Cloud backup, directly from the NAS drive (optional) Email notification when errors or failures occur Built in redundancy Suitable media server for streaming music/video to TV or Computers. Newer NAS drives are very reliable, but need to be installed and setup correctly to make sure they perform correctly. Special NAS Disk drives such as Western Digital Red Pro’s, offer 3 year warranty and are especially designed for NAS drives. Cheap standard HDD’s will also work but do not offer more than 12 months warranty and are likely to fail prematurely in a NAS environment. NAS drives, 3 years or older tend to be quite slow and should be replaced. Technology has improved greatly in that period and if the drives are 3 years or older, they will need replacing. Although the NAS drive unit may be operational for many years, it would be a prudent measure to replace the actual HDD’s at least every three years. 3. Using a second computer or server. An alternative to a NAS drive could be another computer or server accessible over the network. However, unless the HDD’s are setup in RAID, it will not be as reliable as a NAS drive but could be more convenient and quick way of backing up using EHDD’s due the the increased speed of data access via a wired network rather than by USB cable.  Cloud Backup Unlimited cloud backup for $20 per month   If you would like us to provide pricing for a NAS drive, Server or Cloud Backup. Please contact us below. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us […]

Protecting your iPhone/iPad from little fingers

If you have children (or grandchildren) that you occasionally let play educational apps/games on an iPhone or iPad, then there is a built-in setting to stop them accidentally (or purposely) getting out of that app/game and accessing other applications or data or accidentally wiping everything off the device. You can also use this setting to restrict access to an adult using your an iPad or iPhone, such as when using a menu-app on an iPad in a cafe or letting someone use your phone to make an emergency call or any situation where you want to “lock” access to only one game or application and not give the user free-feign over all your apps and data. I was intrigued to see recently at CES 2017 that manufacturers are producing plastic-cases for iPhones and iPads that prevented little-fingers from accessing/wiping things off that device. As many commentators correctly pointed out … the same thing can be done for FREE, using built in features provided by Apple in the iOS operating system. The feature is called Guided-Access and has been available for some time on any iOS device such as an iPhone or iPad. Picture the scenario, your trying to have an in-depth conversation with a friend but little Johnny/Mary is demanding your attention and you need a little electronic-baby-sitter for 5 minutes. You know you could simply hand over your iPhone/iPad to give them minutes or hours of unsupervised “fun” but you fear they may wipe your data, change your password or see “those-photos” that you forgot to erase? The only game on your phone is “Super Mario Run“, so here is a quick step-by-step guide on how to give them access to that game and nothing else on your phone or iPad (this can be used for any application or app on your device) Setting up Guided Access for the first time This part is quite a few steps, but you only need to do this once. From then on the feature is turn on and off my means of a “triple-click” on the Home Button   First Time Setup.   Open Settings -> Accessibility Select “Guided Access” Turn “Guided Access” On Once switched “On” “Guided Access” Options appear as follows, not that you switch it on by hitting the “home” button three times (triple-click) and you can set a pass code to enable and disable the feature. You can even set a time limit for the access and restrict certain parts of the screen being accessed. Set a passcode of your choosing …preferably not one known to the child   It is now all set to use…. next time you triple-click the home button. Using Guided Access to restrict access to only one application Locate your desired Application on your iPhone or iPad Start the Game or Application and hit the Home button three times (Triple-click), and see the Guided Access menu appear for the Game/Application …simply click the “Start Button” in the top right of the screen The “home button” is now disabled meaning the iPhone/iPad cannot be used for anything else except this Application/Game…. not until you triple-click on the home button and enter the passcode then select “End” in the top left of the screen, to return the device to normal operations. You can find more information on the feature on the Apple site. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page  

Why my Mac will not start?

  7 Reasons why your Macbook or Mac will not start or is stuck on the startup screen Without putting the Mac or Macbook through an Apple Diagnostics test, it is impossible to say if you are experiencing one or more than one issue. However, we list a few of the possible reasons your Mac, MacBook, Pro, Air or Mini will not startup and operate correctly. Possible reasons your Mac does not start or Hangs Mac not starting or hanging? – Possible Display Issues including GPU (Video Card) Failure Mac not starting or hanging? – Possible Power Issues Mac not starting or hanging? – HDD (Hard Disk Drive) or SSD (Solid-State-Drive) is full or nearly full. Mac not starting or hanging? – HDD (Hard Disk Drive) or SSD (Solid-State-Drive) is old/failing and needs replacing Mac not starting or hanging? – HDD (Hard Disk Drive) or SSD (Solid-State-Drive) SATA Cable failing Mac not starting or hanging? – Failed or Pending Mac OS (Operating System) update Mac not starting or hanging? – Motherboard Failure 1. Mac not starting or hanging? – Possible Display Issues including GPU (Video Card) Failure First, rule out the display as the source of the issue. To be sure you’re not having a display issue, press your computer’s power button. If your Mac has power but doesn’t have any video: You may hear a startup chime. You may hear fan or drive noise. You may see a light from the Sleep LED, if your Mac has one. Pressing the Caps Lock key on the keyboard causes it to light. If any of these things happen and you have an external display, connect to that and see if that shows a picture, get help with video issues on external displays connected to your Mac.   2. Mac not starting or hanging? – Possible Power Issues If your Mac won’t turn on and you have ruled out display issues, try these steps. Verify that you have a good connection from your Mac to the wall outlet by confirming the power cord and adapter are securely connected and plugged in. To check if the wall outlet is working, plug in a lamp or other electrical device. If the wall outlet is working and you continue to have no power, try another power cord or adapter, if available. If you’re using a Mac notebook, learn about troubleshooting MagSafe adapters, and leave the power adapter connected long enough to provide an adequate charge to the battery. Disconnect all accessories that are plugged in to your Mac. This includes things like printers, USB hubs, or mobile devices. Hold down the power button for ten seconds. Then press the power button again to see if the Mac turns on. Reset the SMC. If you recently installed memory or a drive in your Mac, make sure it’s compatible and installed correctly. If possible, reinstall the original memory or drive to see if the issue persists.   3.Mac not starting or hanging? – HDD (Hard Disk Drive) or SSD (Solid-State-Drive) is full or nearly full. When the HDD or SSD drive on your computer becomes full or almost full, the OS cannot use the disk space for “caching” and it may stop the Mac from starting correctly. If the HDD or SSD become critically low on storage you may see a warning, freeing up as much space as possible may improve performance if this is the only issue. See also The Mac “Startup Disk Almost Full” Message and How to Fix It 4. Mac not starting or hanging? – HDD (Hard Disk Drive) or SSD (Solid-State-Drive) is old/failing and needs replacing If your Mac is slow to restart after a full power down or update and/or if you can hear an audible clicking sound and your computer is over three years old, the chances are that you have a failed or failing Hard Disk or SSD. Full diagnostics of the drive will be required by a service technician to determine if this is the case. If your computer is a pre-2012 model then it is most likely to have a conventional HDD, which is now > 4 years old and has a 50% chance of failing as well as slowing down due to age and an accumulation of old programs, utilities and old operating systems. True speed and performance is gained by replacing the old HDD with a SSD (solid state drive) which is what Apple started to do on it’s post 2012 models. SSD’s have no working parts and are in essence a very large USB thumb or flash drive and they work 4 times faster than conventional drives. 5.Mac not starting or hanging? – HDD (Hard Disk Drive) or SSD (Solid-State-Drive) SATA Cable failing 6. Mac not starting or hanging? – Failed or Pending Mac OS (Operating System) update Macs may hang on startup after there has been an attempt to “upgrade” the OS that fails, leaving the computer in a state of “limbo” not being able to revert to the previous OS version and not being any to complete the upgrade to the current one. The following article explains the problem and identifies the symptoms.   Updating non-Apple programs to their latest versions, may solve the problem. For instance Office 365. Click on “Apple Symbol” > “Force Quit” and close any programs that have become unresponsive and see if this resolves the issue. 7. Mac not starting or hanging? – Motherboard Failure If all the above tests fail and there is no power, lights or signs of startup activity, the chances are that the problem could be the most serious of all a motherboard (main circuit board) failure which is the most expensive part of the computer to repair. This is often the case involving liquid-spills. The cost of repairing this item is often more expensive than a new computer and genuine parts are only available if the model is less than 5 years old. The IT Guys DO NOT RECOMMEND buying non-genuine Apple or second-hand motherboards as they contain no-guarantee and you may not be […]

Updating to latest Mac OS? – don’t turn your Macbook into a brick

Before you allow your Macbook or Macbook Air to update the operating system ….. make sure you have enough free disk space or you will turn it into a brick Many MacBook or MacBook Air users run them at 95% disk capacity, as they have very small SSD’s that fill up quickly. Check your capacity by clicking on the apple symbol in top left of screen “About this Mac” > “Storage” This example shows lots of spare capacity This example shows a lot less storage available. Click on “Manage” to try and free up some space or move photos, documents or data into iCloud. The biggest danger of “low-disk-space” happens when installing updates. The Mac cannot restart and perform the update which results in the “black-screen-of-death” where the cursor is alive but nobody else is home. If your lucky, restarting the Mac my get it back again. Make sure you empty the trash and free up some space ASAP. Else you may have to take it to your nearest Mac repairer. Click on About This Mac -> Software Update …now try “Update All” …. if your low on disk space you will get this warning. Free up some disk space and try again. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page  

How to reduce the amount of e-mail SPAM you receive

10 ways to reduce e-mail SPAM. Everyone hates e-mail SPAM, but if you use e-mail (as we all do), SPAM-EMAILS are a fact of life. 1 or 2 spam emails a day are to be expected, but if the majority of your mail is SPAM or JUNK you need a quick lesson in SPAM management. Here are our top 10 tips on reducing or eliminating EMAIL SPAM.   1. NEVER UNSUBSCRIBE… from SPAM or JUNK emails Even if you think the email is genuine, by hitting the unsubscribe link on your email or your phone, you may simply be confirming that your email is genuine. This will prompt the spammers into sending you more SPAM and give them the opportunity to sell on your email details to other spammers. example: PC/Laptop/MacBook/iMac Example: Smartphone   2. NEVER open suspicious emails in a browser Many SPAM emails will have a link on them saying “open this email in a browser” or “if you cannot read this email click here“, such as the example below. NEVER click on these links or any other links on suspicious emails as this will either confirm your identity or worse still, infect your computer with a virus.   3. ALWAYS REFUSE to accept “Read-Receipt” requests Spammers will sometimes attempt to confirm your email address by requesting a read-receipt (see image below). NEVER accept this receipt because just like in item 1 above, all you are doing is confirming that your address is a genuine one and you will invite even more SPAM. Select “No” when you see a message similar to this. 4. In Outlook – block pictures in HTML messages Although this renders most emails unreadable and it is switched on Automatically in Outlook it is highly recommended by Microsoft.. By default, this feature blocks automatic picture downloads and other external content in messages if the content is linked to a server. If you open a message that has external content when this feature is turned off, the external content downloads automatically, inadvertently verifying to the server that your e-mail address is a valid one. Your e-mail address can then be sold to a spammer. You can unblock external content for messages that come from sources that you trust. 5. If a company uses e-mail messages to ask for personal information, don’t respond by sending a message Most legitimate companies will not ask for personal information to be sent in e-mail. Be suspicious if they do. Such a request could be a spoofed e-mail message disguised to look like a legitimate one. This tactic is known as phishing. If the possible spam appears to be sent by a company that you do business with — for example, your credit card company — then call the company to verify that they sent it, but don’t use any phone number that is provided in the e-mail. Instead, use a number that you find by using other means, such as directory assistance, a statement, or a bill. If the request is a legitimate one, the company’s customer service representative should be able to assist you. 6. When installing new software or a new online service, make sure you are NOT agreeing to sign up to their newsletter or agree to receive promotional materials. Every time you sign up for a new service or purchase a program or software, there are often check-boxes which are ticked by default, where you maybe inadvertently “agreeing” to receive junk-mail from that or other associated companies. Some companies (including major corporations and banks) ask if they can on-sell your information to third parties!!! …be very careful when apply or downloading anything from the Internet. Watch out for check boxes that are already selected When you shop online, companies sometimes add a check box that is already selected, which indicates that it is fine with you if the company sells or gives your e-mail address to other businesses (or “third parties”). Clear this check box so that your e-mail address is not shared. 7. Configure your email to block SPAM email and Phishing threats Rather than using the limited SPAM protection methods provided by your ISP or website host. You can have more-powerful email spam handling, upgrading your email to Microsoft Hosted Exchange or use Outlook 365 to give you much more power to delete SPAM and phishing threats at source. The best available protection again Phishing is from Microsoft and is called “Advanced Threat Protection” or “ATP” and is available to anyone using the following Microsoft Hosted Exchange or Microsoft Office 365  Business or Enterprise subscription plans. Exchange Online Plan 1, Exchange Online Plan 2, Exchange Online Kiosk, Exchange Online Protection, Office 365 Business Essentials, Office 365 Business Premium, Office 365 Enterprise E1, Office 365 Enterprise E2, Office 365 Enterprise E3, Office 365 Enterprise E4, Office 365 Enterprise K1, Office 365 Enterprise K2, Office 365 Education. Advanced Threat Protection” or “ATP” and is available to anyone using the above Microsoft Hosted Exchange or Microsoft Office 365  Business or Enterprise subscription plans and is an additional $2.86 per mailbox per month You can re-direct your existing email address through Hosted Exchange and Advance Threat Protection to eliminate SPAM and Phishing emails and still seamlessly send and receive using Apple mail and your current email address. Call us for details. How to stop emails going to junk folder However, no matter what email program you use, each usually has to be configured to block spam email either automatically or manually. The way this is done, varies according to the email program you are using. Select the program you are using from the list below.   Email Programs Office 2007 (for Windows) Office 2008 (Entourage) for Mac Office 2010 (for Windows) Office 2011 (for Mac) Office 2013/2016 (for Windows) – Office 365 Office 20013/2016 for Mac – Office 365 Windows Live Mail Apple Mail (iOS – iPhone/iPad) Android Mail Webmail Gmail Yahoo Mail Hotmail/Outlook 8. Turn off  automatic processing of meeting requests Spammers sometimes resort to sending meeting requests and messages that include requests for read and delivery receipts. Responding to […]

Save up to 22% on SSD Upgrades in December 2016

“Life’s too short to waste time on slow computers” – The IT Guys 2016 End of Year SSD Special, order a new SSD before December 31st 2016 and save up to 22% on current installed prices. Treat yourself, family or friends to the gift of “speed” ….. “processing-speed” that is.   Why wait 44 secs for your computer to start when it could only take 17 (if you had a SSD disk drive) installed. How much of your daily life is wasted watch the “spinning wheel” or “wait” cursor, waiting for emails to send or recieve, files to upload or download. How many minutes per day could you claw back …. if you didn’t have to wait for that damn computer?   How to speed up your Apple Mac by 400%   Book your Apple or PC computer into the IT Guys for an SSD upgrade in the month of December 2016 and save big on regular prices. Our fully Installed Prices for all types of Windows and Apple Computers are detailed below: SSD Upgrade Prices for current Apple iMac (post 2012) SSD Upgrade Prices for Apple iMac (pre 2012) SSD Upgrade Prices for Apple Macbook Pro Retina (2012 onwards) SSD Upgrade Prices for Apple Macbooks (pre 2012) SSD Upgrade Prices for Apple Macbook Air (Late 2010 onwards) SSD Upgrade Prices for Windows PC’s and Laptops Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

SSD Upgrade Prices for Windows PC’s and Laptops

A simple upgrade to many Windows PC’s and Laptops can increase speed by 400% and make it run like new.   If your Windows Computer, Windows Laptop or Windows Notebook, has a conventional HDD (Hard Disk Drive) and is over 4 years old, it has over a 50% chance of either failing or  slowing down due to age and an accumulation of old programs, utilities and old operating systems. SSD Upgrades now available up to 4TB (4,000 GB) in size Windows PC’s and older, thicker Windows Laptops will typically be running conventional HDD’s which have mechanical moving parts that wear out and fail over time. As they wear out they tend to slow-down and eventually “fail” or “crash”. Replacing them is relatively inexpensive but you will not see a significant speed increase. True speed and performance is only gained by replacing the old HDD with a SSD (Solid-State-Drive) which is what many notebooks or ultra-books now come with as standard. SSD’s have no moving parts and are in essence a very large USB thumb or flash drive and they work 4 times faster than conventional drives. To find out if or how much your Apple Computer can be upgraded, you firstly need your computers details Once you have your serial number send an email to support@itguyswa.com and we can then give you a written quote of options that will suit your Apple Speed up your Apple Mac Speed up your Apple Mac with an SSD Speed up your Apple iMac with an SSD Speed up your Apple Macbook Pro Retina with an SSD Speed up your Apple Macbook Air with an SSD Speed up your Windows PC or Laptop with an SSD Speed up your Apple Macbook with an SSD Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Things you should know before upgrading your Mac OS

Upgrading Mac OS (to El Capitan or Sierra) may not be possible if you are still running older versions of some non-apple software Increasing speed and performance by up to 400% is possible on older Macs by replacing the HDD with an SSD or a new HDD. However, you may not be able to upgrade the OS if you are running any of the following non-apple software products. How to speed up your Apple Mac by 400% Adobe Creative Suite Software Adobe CS2, CS3, CS4, CS5 will ONLY work with OS X 10.9/Mavericks or earlier. They will NOT work with Yosemite, El Capitan or Sierra. Adobe CS6 will work on OS up OS X 10.10/Yosemite. They will NOT work with El Capitan or Sierra. Only CC (Creative Cloud) is guaranteed to work on El Capitan and Sierra Adobe Acrobat Pro 8 Will NOT work with Yosemite, El Capitan or Sierra Microsoft Office 2011 or Earlier After cloning early versions of Office to a new HDD or SSD, sometimes the office Activation key is sometimes requested. Make sure you have this at hand before attempting an upgrade. If you misplace it you will need to buy it all over again or better still install Office 365. Parallels Parallels Desktop 9 for Mac and earlier versions do not support macOS Sierra. While Parallels Desktop 10 will run your virtual machines on macOS Sierra, you will not be able to access your Windows files with Mac applications and a new installation of Parallels Desktop 10 will not work on macOS Sierra. To enjoy all new features of macOS Sierra and full compatibility please upgrade to Parallels Desktop 12 for Mac. Quicken Essentials for Mac Does not work with Sierra Yahoo! Messenger Will NOT work with El Capitan or Sierra Other Software The above list is just a few of many well used programs that have been identified as having issues. If you have other non-Mac programs not listed here, check with the authors about compatibility before attempting any OS upgrade. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page  

Where can I locate my Mac Serial Number?

Where can I locate the Serial Number on my Mac? Are Serial Numbers unique? What are the limitations identifying a specific Mac using the Serial Number? Mac Serial Numbers can be located under the “About This Mac” section of Mac OS X and on the hardware itself as well as on some packaging and receipts, making the identifier quite versatile for identification and differentiation. The easiest way to locate the Serial Number for a particular Mac is to select “About This Mac” under the Apple Menu on your computer and click the “More Info…” button. You should see a window similar to this one: In this example, the highlighted Serial Number C02J29GDDRV6 is enough to identify a single Mac and it is believed to be unique to this one particular model – Apple MacBook Air “Core i5″ 1.7 11” (Mid-2012) Specs Identifiers: Mid-2012 – MD223LL/A* – MacBookAir5,1 – A1465 – 2558 Please note, however, that not all Macs of a particular model have the same Serial Number characteristics. Another reader also could have an Apple MacBook Air “Core i5″ 1.7 11” (Mid-2012) Specs, but it could have quite different identifying characteristics. Additionally, and unfortunately, Serial Number identifiers are not always unique to one Mac either, and this is a limitation overall. Based on hands-on inspection and thousands of reader-submitted Serial Numbers there appear to be some different models in the PowerBook G4, Power Mac G4, Power Mac G5, Mac Pro, iMac and eMac lines that share identifying information. There very well may be models in other lines that share identifying information, too. When Serial Number identifying information is shared they usually, but not always, are from the same subfamily. One still should verify that an exact match for a Serial Number is correct and comprehensive using secondary identifiers whenever possible. Another weakness of using Serial Numbers for identification is that repairs can alter or remove the serial number in software or hardware and/or provide conflicting Serial Number information. Occasionally, there are different Serial Numbers listed on the hardware and in software due to manufacturing error as well. In these situations, one will need to use alternate information to identify a particular Mac. If a Mac will not boot, and/or locating a Serial Number is easier externally (perhaps the power cable is missing, damaged or in another location, for instance), this can help pinpoint where Serial Numbers are located on different Macs: Mac Series Serial Location Power Mac G3 Back Power Mac G4 Back Power Mac G5 Inside Access Panel Mac Pro Back iMac Bottom or Under “Foot” eMac Inside Optical Drive “Flap” Mac mini Bottom PowerBook G3 Bottom PowerBook G4 Inside Battery Bay iBook Under Keyboard and Inside Battery Bay MacBook Inside Battery Bay or Bottom* MacBook Pro Inside Battery Bay or Bottom* MacBook Air Bottom* * MacBook and MacBook Pro models with batteries that are not designed to be removed by the end user and MacBook Air models have Serial Numbers etched on the bottom. MacBook and MacBook Pro models with removable batteries have the Serial Number inside the battery bay (either on the bottom of the bay or on the side walls).   Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Fix Entourage Problems

Will Entourage 2008 or earlier still work on current Mac OSx such as Sierra, El Capitan and Yosemite?    Office 2008 including Entourage has not been supported my Microsoft since 2013     The golden rule here … If it aint broke…don’t fix it If Entourage is still working on your Mac, then DO NOT UPGRADE the operating system as chances are, you will break it. Even Office 2011 is being phased out and cannot be downloaded from Microsoft site any more as the only version of Office For Mac now been supported and updated is Office 365 (2013 or 2016). However, DO NOT think that by loading the latest office it will magically transfer all data from Entourage. IT WILL NOT (read on) Entourage Versions Entourage 2001, included with Microsoft Office 2001 (version 9) Entourage X, included with Office X (version X) Entourage 2004,[20] included with Office 2004 for Mac (version 11) Entourage 2008, included with Office 2008 for Mac (version 12) Entourage 2008 Web Services Edition, separate download from Microsoft (version 13) Entourage was replaced by Outlook for Macintosh in Microsoft Office for Mac 2011, released on October 26, 2010. Does Entourage work with Sierra? Definitely NOT Does Entourage work with El Capitan? Possibly if in Office 2008? Microsoft issued an update to Mac Office 2008 in May 2016 found here However, before attempting the update we suggest a full export of all emails from Entourage as detailed below. Does Entourage work with Yosemite? Possibly if in Office 2008? Microsoft issued an update to Mac Office 2008 in May 2016 found here However, before attempting the update we suggest a full export of all emails from Entourage as detailed below. We strongly suggest installing Office 365 immediately, especially if using Entourage for emails but only AFTER you have manually exported ALL the Entourage data How to export emails, folders, contacts and appointments out of Entourage If Entourage is still operating, your in luck. There are a number of ways to export the data to Apple mail or Microsoft Outlook. Some methods are covered here http://www.office.mvps.org/import_export/manual_04_08.html but generally it is a slow and tedious procedure that the IT guys have had to do for many clients. If you’d like to do it for you, contact us on the number below. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page