Netflix Australia buffering problems solved

Even with NBN Netflix, Stan and other TV streaming services can still keep re-buffering, stalling and need rebooting too often, we offer four solutions:   Fix 1 – Increase your Internet or Speed If your internet download speed keeps dropping to 3 mbps or less , watching Netflix or Stan in HD or Ultra HD mode is going to be painful (how to test internet speed), ask your NBN provider to test your connection speed and possibly increase your data allowance and/or connection speed. Confused by NBN Plans?   Fix 2 – Hard-wire your TV or fix Wi-Fi connectivity Your Smart TV, Apple TV, Telstra TV etc. can connect to the internet via your modem either over wi-fi or through a cable (hard-wired-ethernet cable). Depending on the distance from your modem or access point to your TV or streaming box, you could be dropping speed and traffic by 20% – 80%. Connecting directly or through a hard-wired network, eliminates this traffic loss and could increase your viewing experience dramatically. If you have to connect by wi-fi, you may need to install an industry-strength Wi-Fi network system through the house. Network and Wi-Fi Design, Troubleshooting and Installation Services   Fix 3 – Reduce Concurrent Streaming use Reduce the number of devices and TV’s using Netflix/Stan simultaneously on the same connection, each connection use between 0.3 GB to 7 GB per hour of data. For example a maximum 25 mbps download speed plan can only deliver a Maximum of 11GB of data per hour. 2 Ultra HD connections will kill your  data plan unless you are on an unlimited plan. Concurrent steaming over Wi-Fi will be almost impossible using a standard ISP supplied modem.   Fix 4 – Reduce Netflix quality Netflix offers viewing in three modes (depending on the TVs capabilities), Low, Medium or High. If left on “Auto” Netflix will deliver the best picture quality possible. If you have buffering issues, try reducing the data-use-settings to “Low” or “Medium” Adjust your Netflix data usage settings Access your Account page from a web browser and select Playback Settings. Select your desired data usage setting (please note that each estimate below is per stream, and that restricting data usage may affect video quality): Low (0.3 GB per hour) Medium (SD: 0.7 GB per hour) High (Best video quality, up to 3 GB per hour for HD and 7 GB per hour for Ultra HD) Auto (Adjusts automatically to deliver the highest possible quality, based on your current Internet connection speed) Select Save Note: It may take up to 8 hours for these changes to take effect.   Please see the following guides for further information on networking issues and increasing wi-fi and home internet speeds at home or in the office. NBN Installation and Setup Help Turn an existing smart-wired home to a Wi-Fi enabled one? Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Life’s too short to waste time on slow computers

Life’s too short to waste time on slow computers, so why not treat yourself, family or friends to the gift of “speed” ….. “processing-speed” that is. Contact The IT Guys (WA) the SSD upgrade specialists.   All prices fully installed with latest macOS installed. Please email your serial number to support@itguyswa.com for latest prices and options for your specific computer. All SSD’s come with 5 year warranty. Speed up your Apple Mac Speed up your Apple Mac with an SSD Speed up your Apple iMac with an SSD Speed up your Apple Macbook Pro Retina with an SSD Speed up your Apple Macbook Air with an SSD Speed up your Windows PC or Laptop with an SSD Speed up your Apple Macbook with an SSD Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Double your iMac experience with 21″, 24″ or 27″ High Definition Dell Monitors

Extend Apple 21″ iMac Double the viewing area of your 21″ iMac with this P2217H – 21.5IN Dell MONITOR (16:9) A$329   Extend Laptop, Macbook Air, MacBook Pro   Extend Apple 27″ iMac Add multiple Dell infinity-edge monitors to create a video wall The IT Guys recommend The Dell UltraSharp 24 InfinityEdge Monitor (U2417H) that takes your view to the edge with 45% less black borders than Dell’s previous 23.8” monitor. The It Guys supply these for A$449 (inc GST). The InfinityEdge range can also be supplied in the following sizes and prices. UltraSharp 25 InfinityEdge Monitor (U2518D) – A$ 649 (inc GST) UltraSharp 27 InfinityEdge Monitor (U2717H) – A$ 849 (inc GST) UltraSharp 27 4K Monitor (U2718Q) – A$ 999 (inc GST) For larger monitors up to 55″ please request a quote by emailing us at support@itguyswa.com.   Required Display Cables And to connect your Apple computer to Dell Monitors you will need one of two cables. Mini Display Port to HDMI USB-C to HDMI The IT Guys can also supply these, please let us know the Apple model so we an ensure the correct one.   Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page      

Sicha + Napa (mates rates) have gone into liquidation. Don’t Panic we can help :-)

Are you a client of Sicha + Napa (aka mates-rates, m8sr8s trading name of “G. Investments Pty Ltd”, ACN: 089 938 901) of Hay Street, Subiaco? Sicha + Napa went into liquidation on 22 May 2017 (see this link) and are no longer open or contactable. If you are looking for payment of debts or services owed to you, please contact the liquidators “Cor Cordis” on +61 8 6220 3500 Info Tech Guys Pty Ltd ATF The IT Guys (WA) Unit Trust T/As The IT Guys (WA) ABN: 87746148585 – Have NO CONNECTION or INTEREST with Sicha + Napa Do you have a Website hosting or Email hosting enquiry? We have been contacted by many former clients of S+N who have maintenance or billing issues regarding their website or e-mail hosting. We have been in contact with the 3rd party company that have been supplying these services to S+N and will attempt to resolve your issues if you send us a s much details as possible by email to support@itguyswa.com. Do you have an Apple repair issue on iPhone, iPad or Mac computers still under warranty? If you have purchased Apple equipment from S+N such as iPhone, iPad, iMac, Macbook, Macbook Pro, Macbook Air and it is under 24 months old, Apple should repair your equipment under warranty at no charge. Please contact the Apple Store in Perth on (08) 6140 3800 Do you have an Apple repair issue on Apple Mac Computers outside of warranty? Apple repairs on equipment over 2 years old are out-of-warranty and will have to be paid for. The IT Guys can assist with repairs to Apple iMac, repairs to Apple Macbook, repairs to Apple Macbook Pro, repairs to Apple Macbook Air,  repairs on Apple Mac Mini, then please bring your equipment to The IT Guys and for a fee of $66 we will test, diagnose and quote on the cost of repair or replacement. Do you have an Apple repair issue on Apple iPhone or iPad outside of warranty? Repairs to Apple iPhones and iPads outside of warranty, should be referred to your nearest Apple Store. Perth Apple store can be contacted on (08) 6140 3800. Would you like to upgrade your existing Apple equipment? The IT Guys are experts in upgrading existing Apple Computers to make them run faster and to extend their working life. iMac Upgrades – Apple iMac Upgrades   Macbook Upgrades – Apple Macbook and Macbook Pro Upgrades   http://dev.itguyswa.com.au/macbook-air-upgrades/ Mac Mini Upgrades – Apple Mac Mini Upgrades Would you like to purchase NEW Apple Equipment? We suggest purchasing new Apple equipment directly from Apple’s website or via one of the two Apple stores in Perth. If you wish to transfer data and programs from your old equipment or phones to your new purchases or configure and setup phones or computers, we can be of assistance. Please contact us on support@itguyswa.com. for a quotation. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page    

Virus, Malware, Spyware, Ransomware, Phishing Removal Services

Is your PC, Mac, Server, Website, Email or mobile device acting strangely? The problem could be a physical issue such as a failing part, an Operating System issue (Windows/MacOS) or caused by an unwanted third party software, computer virus or malware infection or “bug” designed to capture your passwords, shopping habits and even blackmail or hold you to ransom (Ransomware) by encrypting your data. The IT Guys are experts in detecting and fixing these issues and restoring Windows and Apple computers, servers and websites to a secure working state. Even the best “Anti-Virus” and “Anti-Malware” products will only protect you 90% of the time. Everyone’s computer systems get compromised once in a while. The trick is to know that there is a potential problem and have someone look at it before it becomes a major issue. The security issues we encounter generally fall into 4 categories: Computer Virus Removal Malware Removal Ransomware Removal Phishing Removal Please call us on the number below to discuss your issues with a technician and we can then best decide if this is a simple issue that can be dealt with over the phone, remotely by logging into your computer, or requires equipment to be dropped off at our Subiaco workshop for testing or requires a site office or home visit. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

EOFY 2017 Sale on Business Grade Printers, Notebooks, Servers and PC’s

Save 10% of the published prices of Dell Business-grade Desktops, AIO, Servers, Laptops and Monitors, all with 3-Year-Onsite-Warranty Save 10% on SSD upgrade prices for Apple Macbook Upgrades, Windows PC upgrade and Apple iMac Upgrades Save on business grade Kyocera Multi Function Printer/Scanner/Fax/Copier with 2-Year-Onsite-Warranty Anyone with an ABN can spend up to $20,000 renewing or upgrading their computer equipment and software before 30th June and write it all off in this tax year. Time to write-off the old, slow Vista/Win7 PC/Laptop with a new model Windows 10 and an SSD drive that boots-up in an instant. http://dev.itguyswa.com.au/new-kyocera-printer-range-from-296/ Dell   Let the IT Guys help you spend less time tied to the office and allow you to work where and when you want. With new equipment and the latest Office 365, you can work on emails, documents and spreadsheets in the office, at home or on the beach in Bali and achieve the same result. No need to be office bound and tied to a server. Whether you prefer to work with Windows or Macs, the IT Guys, look forward to “Making IT Easy” for you and/or your company in 2017/2018   Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page  

How to protect yourself from a Ransomware attack

How to protect you or your companies Computers, Laptops and Servers from a Ransomware encryption attack. The Basics It is crucial that all computers and servers have the latest Windows patches and updates installed on every Windows Computer, PC and Laptop (At the moment Apple computers not running Windows are immune from this particular attack). Your Anti Virus program must be current, up-t0-date with the latest virus definitions You must have a full offsite (cloud) backup of your data files (The IT Guys can supply for $20 per computer per month) Ideally you would also have multiple “local” backups to NAS or external HDDs that would have to be rotated periodically as any attached device during a Ransomware attack will also be encrypted. Do not click on links or graphics in emails that you are not 100% sure of. Make sure you educate other family members, work colleagues or employees about this because you are only as safe as the weakest link in your network.   Enhanced Ransomware Protection for Businesses ….. more How to protect yourself from a Ransomware attack Part 2 Further reading Virus Alert – WannaCry Ransomware CRYPTOLOCKER virus still going strong. 3 more clients infected today? Opening an email from Australia Post has had 3 clients in 3 days lose ALL their data to the CRYPTOLOCKER virus Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Virus Alert – WannaCry Ransomware

A wide spread ransomware campaign, known as WannaCry, has impacted organisations globally over the weekend. You will probably have heard about it in the media. The ransomware is spread by taking advantage of a Windows vulnerability, and seeks to seize control of computers until victims pay a ransom. To ensure your organisation is protected, It is crucial that all computers and servers have the latest Windows patches and updates installed on every Windows Computer, PC and Laptop (At the moment Apple computers not running Windows are immune from this particular attack). Your Anti Virus program must be current, up-t0-date with the latest virus definitions You must have a full offsite (cloud) backup of your data files (The IT Guys can supply for $20 per computer per month) Ideally you would also have multiple “local” backups to NAS or external HDDs that would have to be rotated periodically as any attached device during a Ransomware attack will also be encrypted. You can have the IT Guys check that this vulnerability has been patched for you (approx. 15 mins per device) or you can do this for yourself. The following plain-english, illustrated, self-help guides show how to check your devices are fully updated and what to do if they are not. How to update Windows Operating Systems If you require assistance, The IT Guys can perform checks on your behalf. For The IT Guys Managed IT customers, we are currently working to ensure patches are either completed or in progress, so no further action from you is required, however if you are worried about any of your personal devices, please talk to us. As always, we are urging all customers to be vigilant when opening emails and clicking on potentially harmful links. If you have any concerns about the security of your IT systems, please contact The IT Guys on 08 6365 5603 or email support@itguyswa.com Further reading How to protect yourself from a Ransomware attack How to protect yourself from a Ransomware attack Part 2 CRYPTOLOCKER virus still going strong. 3 more clients infected today? Opening an email from Australia Post has had 3 clients in 3 days lose ALL their data to the CRYPTOLOCKER virus Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Macbook Water Damage Repairs

Liquid damage, water spillage to Macbook, Macbook Pro, Macbook Air? We can help.   Spilling or immersing an electronic device of any kind in ANY form of liquid is probably the worse thing you can do in terms of damaging it. THE GOOD NEWS – You probably wont lose your data and programs as long as you get the device to us quickly. Bring with you an External Hard Drive or you can purchase one from us for $99 and we will copy the data off your device, you can at least then access your data from another computer and we can help you reinstall that data to a new one. THE BAD NEWS – Even if you do manage to dry the computer out (lots of hints here) , you’ve shotened the computers life by years. There is no escaping the onset of corrosion of the motherboard but it may give you 1 month, 6 months, 1 year or more of worry free operation. So if you get the chance to replace it under your insurance, we would recommend you do so ASAP or plan on a new computer ASAP. If the macbook is a current model, the best price for replacing parts will be from an Apple Store but be aware that they may not recover your data. Make sure you ask about this as Apple “expect” you to have a current backup of your data on a drive or in the cloud. Non-Current Macbooks can only be repaired using second-hand parts and we do not recommend it as the parts have no guarantee and are as expensive as purchasing a new machine. Repairs and Upgrades of Other Mac Computers The IT Guys also repair and upgrade all Apple Mac Computers, including iMac Repairs, iMac Upgrades, Macbook Repairs, Macbook Upgrades, Macbook Pro Repairs, Macbook Pro Upgrades, Macbook Air Repairs, Macbook Air Upgrades and Mac Mini Repairs and Mac Mini Upgrades. We can also offer a Macbook Battery Replacement Service. Purchasing New Computer and Transferring programs and data Quite often we may advise our clients that their computer will be cheaper to replace, rather than repair and we may offer you a choice of replacement equipment. We do not sell new Apple equipment but will guide you in the choices available and where they can be purchased. However, we can assist you with the setup, transfer of data and programs from your old computer to the new one. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Boost office productivity instantly. Give your staff dual monitors

Ask anyone who uses two computer monitors with a PC and they will tell you they’ve never been so productive. It’s true, not having to swap screens between your email client and a web browser saves so much time and is less fatiguing. Try it for yourself. These ergonomic monitor-stands from Dell can be used with most monitors up to 24″ and are height and angle adjustable. Dell’s dual monitor-stands (as detailed above) can be supplied for A$335 (inc GST) each. Extend Apple 21″ iMac Double the viewing area of your 21″ iMac with this P2217H – 21.5IN Dell MONITOR (16:9) A$269   Extend Laptop, Macbook Air, MacBook Pro   Extend Apple 27″ iMac Add multiple Dell infinity-edge monitors to create a video wall The IT Guys recommend The Dell UltraSharp 24 InfinityEdge Monitor (U2417H) that takes your view to the edge with 45% less black borders than Dell’s previous 23.8” monitor. The It Guys supply these for A$449 (inc GST). The InfinityEdge range can also be supplied in the following sizes and prices. UltraSharp 25 InfinityEdge Monitor (U2517H) – A$ 589 (inc GST) UltraSharp 27 InfinityEdge Monitor (U2717H) – A$ 849 (inc GST) For larger monitors up to 32″ please request a quote by emailing us at support@itguyswa.com. Business PC’s over 3 years old? Time to replace with Dell.   Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page      

What is a NAS drive and why do I need one?

NAS (Network-Attached-Storage) drives are a safer way of storing or backing up data, than a conventional External Hard Disk Drive (EHDD). We explain why. If you are not currently doing any form of backing up of your data (photos, music, documents) we suggest you implement local and/or cloud backup immmediately You can start without even leaving your chair simply by using an offsite storage (cloud) storage system such as DropBox, Google Drive, OneDrive, iCloud or something more sophisticated such as CrashPlan. However, if you are in Business, you need something more robust than a few files in Dropbox. The above mentioned cloud services are certainly recommended but depending on internet availability, it may take quite some time to backup and/or recover a lot of data. The Prices for Cloud storage vary, as you can see from the following image. note 1 – Australian iCloud Prices https://support.apple.com/en-au/ht201238 – 2TB Max storage (Files, pictures, Music, Books etc) – Files can be accessed via browser note 2 – Australian Google Drive Prices – https://www.google.com/drive/pricing/ can expand to 10TB – Files can be accessed via browser note 3 –OneDrive/Sharepoint – https://products.office.com/en-au/onedrive-for-business/compare-onedrive-for-business-plans – Can expand to 25TB – Files can be accessed via browser note 4 – Dropbox Plus prices https://www.dropbox.com/buy/plus – Also unlimited Dropbox Business for $33/m x 5 users gives unlimited storage (Dropbox Business) – Files can be accessed via browser note 5 – IT Guys WA A4 Prices incl GST on a 12 month contract, managed by the IT Guys. (Files only) – Files cannot be accessed via a browser and need to restored. Does not copy programs, only data note 6 – IT Guys WA A$ Prices incl GST 2TB for $150 on a 12 month contract, manager by the IT Guys Backs Up Files and Disk image for Servers. ) – Files can be accessed via browser note 7 – USD Prices https://home.elephantdrive.com/home/pricing-and-plans/ unlimited plans available on application (Files only) ) – Files can be accessed via browser note 8 – https://azure.microsoft.com/en-au/pricing/details/backup/ – real-time replication of your virtual machines (VM) to a backup vault in Azure   The IT Guys recommend using a combination of both local and cloud backup such as the Datto Alto 3   Datto ALTO 3 – Intelligent Business Continuity Solution for Small Business Local Backup Making a “Local” backup (to a storage device in your office or home) can be achieved in three ways: Using an External Hard Disk Drive (EHDD) External hard drives usually consist of a single 2.5″ or 3.5″ conventional Hard Disk Drive or Solid State Drive surrounded by a plastic case which connects to a computer or server with a USB cable. They range in size from 500GB to 6 or 8TB. They don’t like being moved, dropped or shaken (with the exception of Lacie Rugged) When a hard drive fails, the data can be lost forever without recovery. They are the cheapest form of backup device. EHDD’s are effective for backing up individual computers and laptops, but should be rotated periodically with a second or third drive, in case one becomes faulty, full, corrupt or infected with a virus. When they do fail or become full, it is not always obvious and can lead to a false sense of security. If you are looking for something more reliable, fool-proof or idiot-proof. Choose one of the following two options instead. 2. Using a NAS Drive (Network Attached Storage) A NAS Drive is a device that holds multiple 3.5″ drives and is usually static in one place (not very mobile) depending on the number of slots and the type of RAID array, the capacity can be up to 16, 32 or 64TB. Depending on the setup, each drive can be mirrored 2 or 3 times, ensuring that you data is never lost even if one of the HDD‘s dies. Drives are hot-swappable (meaning they can be added or replaced without stopping or interrupting the workings of the drive.) and can be replaced with larger HDD’s thus allowing the NAS drive to increase capacity as an when you need it. NAS drive chassis (without drives) start around $300 and vary greatly depending on the number of bays, capacity and RAM. NAS drives are basically mini-servers and offer …. Mirrored drives using RAID Cloud backup, directly from the NAS drive (optional) Email notification when errors or failures occur Built in redundancy Suitable media server for streaming music/video to TV or Computers. Newer NAS drives are very reliable, but need to be installed and setup correctly to make sure they perform correctly. Special NAS Disk drives such as Western Digital Red Pro’s, offer 3 year warranty and are especially designed for NAS drives. Cheap standard HDD’s will also work but do not offer more than 12 months warranty and are likely to fail prematurely in a NAS environment. NAS drives, 3 years or older tend to be quite slow and should be replaced. Technology has improved greatly in that period and if the drives are 3 years or older, they will need replacing. Although the NAS drive unit may be operational for many years, it would be a prudent measure to replace the actual HDD’s at least every three years. 3. Using a second computer or server. An alternative to a NAS drive could be another computer or server accessible over the network. However, unless the HDD’s are setup in RAID, it will not be as reliable as a NAS drive but could be more convenient and quick way of backing up using EHDD’s due the the increased speed of data access via a wired network rather than by USB cable.  Cloud Backup Unlimited cloud backup for $20 per month   If you would like us to provide pricing for a NAS drive, Server or Cloud Backup. Please contact us below. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us […]

Protecting your iPhone/iPad from little fingers

If you have children (or grandchildren) that you occasionally let play educational apps/games on an iPhone or iPad, then there is a built-in setting to stop them accidentally (or purposely) getting out of that app/game and accessing other applications or data or accidentally wiping everything off the device. You can also use this setting to restrict access to an adult using your an iPad or iPhone, such as when using a menu-app on an iPad in a cafe or letting someone use your phone to make an emergency call or any situation where you want to “lock” access to only one game or application and not give the user free-feign over all your apps and data. I was intrigued to see recently at CES 2017 that manufacturers are producing plastic-cases for iPhones and iPads that prevented little-fingers from accessing/wiping things off that device. As many commentators correctly pointed out … the same thing can be done for FREE, using built in features provided by Apple in the iOS operating system. The feature is called Guided-Access and has been available for some time on any iOS device such as an iPhone or iPad. Picture the scenario, your trying to have an in-depth conversation with a friend but little Johnny/Mary is demanding your attention and you need a little electronic-baby-sitter for 5 minutes. You know you could simply hand over your iPhone/iPad to give them minutes or hours of unsupervised “fun” but you fear they may wipe your data, change your password or see “those-photos” that you forgot to erase? The only game on your phone is “Super Mario Run“, so here is a quick step-by-step guide on how to give them access to that game and nothing else on your phone or iPad (this can be used for any application or app on your device) Setting up Guided Access for the first time This part is quite a few steps, but you only need to do this once. From then on the feature is turn on and off my means of a “triple-click” on the Home Button   First Time Setup.   Open Settings -> Accessibility Select “Guided Access” Turn “Guided Access” On Once switched “On” “Guided Access” Options appear as follows, not that you switch it on by hitting the “home” button three times (triple-click) and you can set a pass code to enable and disable the feature. You can even set a time limit for the access and restrict certain parts of the screen being accessed. Set a passcode of your choosing …preferably not one known to the child   It is now all set to use…. next time you triple-click the home button. Using Guided Access to restrict access to only one application Locate your desired Application on your iPhone or iPad Start the Game or Application and hit the Home button three times (Triple-click), and see the Guided Access menu appear for the Game/Application …simply click the “Start Button” in the top right of the screen The “home button” is now disabled meaning the iPhone/iPad cannot be used for anything else except this Application/Game…. not until you triple-click on the home button and enter the passcode then select “End” in the top left of the screen, to return the device to normal operations. You can find more information on the feature on the Apple site. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page  

Why my Mac will not start?

  7 Reasons why your Macbook or Mac will not start or is stuck on the startup screen Without putting the Mac or Macbook through an Apple Diagnostics test, it is impossible to say if you are experiencing one or more than one issue. However, we list a few of the possible reasons your Mac, MacBook, Pro, Air or Mini will not startup and operate correctly. Possible reasons your Mac does not start or Hangs Mac not starting or hanging? – Possible Display Issues including GPU (Video Card) Failure Mac not starting or hanging? – Possible Power Issues Mac not starting or hanging? – HDD (Hard Disk Drive) or SSD (Solid-State-Drive) is full or nearly full. Mac not starting or hanging? – HDD (Hard Disk Drive) or SSD (Solid-State-Drive) is old/failing and needs replacing Mac not starting or hanging? – HDD (Hard Disk Drive) or SSD (Solid-State-Drive) SATA Cable failing Mac not starting or hanging? – Failed or Pending Mac OS (Operating System) update Mac not starting or hanging? – Motherboard Failure 1. Mac not starting or hanging? – Possible Display Issues including GPU (Video Card) Failure First, rule out the display as the source of the issue. To be sure you’re not having a display issue, press your computer’s power button. If your Mac has power but doesn’t have any video: You may hear a startup chime. You may hear fan or drive noise. You may see a light from the Sleep LED, if your Mac has one. Pressing the Caps Lock key on the keyboard causes it to light. If any of these things happen and you have an external display, connect to that and see if that shows a picture, get help with video issues on external displays connected to your Mac.   2. Mac not starting or hanging? – Possible Power Issues If your Mac won’t turn on and you have ruled out display issues, try these steps. Verify that you have a good connection from your Mac to the wall outlet by confirming the power cord and adapter are securely connected and plugged in. To check if the wall outlet is working, plug in a lamp or other electrical device. If the wall outlet is working and you continue to have no power, try another power cord or adapter, if available. If you’re using a Mac notebook, learn about troubleshooting MagSafe adapters, and leave the power adapter connected long enough to provide an adequate charge to the battery. Disconnect all accessories that are plugged in to your Mac. This includes things like printers, USB hubs, or mobile devices. Hold down the power button for ten seconds. Then press the power button again to see if the Mac turns on. Reset the SMC. If you recently installed memory or a drive in your Mac, make sure it’s compatible and installed correctly. If possible, reinstall the original memory or drive to see if the issue persists.   3.Mac not starting or hanging? – HDD (Hard Disk Drive) or SSD (Solid-State-Drive) is full or nearly full. When the HDD or SSD drive on your computer becomes full or almost full, the OS cannot use the disk space for “caching” and it may stop the Mac from starting correctly. If the HDD or SSD become critically low on storage you may see a warning, freeing up as much space as possible may improve performance if this is the only issue. See also The Mac “Startup Disk Almost Full” Message and How to Fix It 4. Mac not starting or hanging? – HDD (Hard Disk Drive) or SSD (Solid-State-Drive) is old/failing and needs replacing If your Mac is slow to restart after a full power down or update and/or if you can hear an audible clicking sound and your computer is over three years old, the chances are that you have a failed or failing Hard Disk or SSD. Full diagnostics of the drive will be required by a service technician to determine if this is the case. If your computer is a pre-2012 model then it is most likely to have a conventional HDD, which is now > 4 years old and has a 50% chance of failing as well as slowing down due to age and an accumulation of old programs, utilities and old operating systems. True speed and performance is gained by replacing the old HDD with a SSD (solid state drive) which is what Apple started to do on it’s post 2012 models. SSD’s have no working parts and are in essence a very large USB thumb or flash drive and they work 4 times faster than conventional drives. 5.Mac not starting or hanging? – HDD (Hard Disk Drive) or SSD (Solid-State-Drive) SATA Cable failing 6. Mac not starting or hanging? – Failed or Pending Mac OS (Operating System) update Macs may hang on startup after there has been an attempt to “upgrade” the OS that fails, leaving the computer in a state of “limbo” not being able to revert to the previous OS version and not being any to complete the upgrade to the current one. The following article explains the problem and identifies the symptoms.   Updating non-Apple programs to their latest versions, may solve the problem. For instance Office 365. Click on “Apple Symbol” > “Force Quit” and close any programs that have become unresponsive and see if this resolves the issue. 7. Mac not starting or hanging? – Motherboard Failure If all the above tests fail and there is no power, lights or signs of startup activity, the chances are that the problem could be the most serious of all a motherboard (main circuit board) failure which is the most expensive part of the computer to repair. This is often the case involving liquid-spills. The cost of repairing this item is often more expensive than a new computer and genuine parts are only available if the model is less than 5 years old. The IT Guys DO NOT RECOMMEND buying non-genuine Apple or second-hand motherboards as they contain no-guarantee and you may not be […]

Updating to latest Mac OS? – don’t turn your Macbook into a brick

Before you allow your Macbook or Macbook Air to update the operating system ….. make sure you have enough free disk space or you will turn it into a brick Many MacBook or MacBook Air users run them at 95% disk capacity, as they have very small SSD’s that fill up quickly. Check your capacity by clicking on the apple symbol in top left of screen “About this Mac” > “Storage” This example shows lots of spare capacity This example shows a lot less storage available. Click on “Manage” to try and free up some space or move photos, documents or data into iCloud. The biggest danger of “low-disk-space” happens when installing updates. The Mac cannot restart and perform the update which results in the “black-screen-of-death” where the cursor is alive but nobody else is home. If your lucky, restarting the Mac my get it back again. Make sure you empty the trash and free up some space ASAP. Else you may have to take it to your nearest Mac repairer. Click on About This Mac -> Software Update …now try “Update All” …. if your low on disk space you will get this warning. Free up some disk space and try again. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page  

How to reduce the amount of e-mail SPAM you receive

10 ways to reduce e-mail SPAM. Everyone hates e-mail SPAM, but if you use e-mail (as we all do), SPAM-EMAILS are a fact of life. 1 or 2 spam emails a day are to be expected, but if the majority of your mail is SPAM or JUNK you need a quick lesson in SPAM management. Here are our top 10 tips on reducing or eliminating EMAIL SPAM.   1. NEVER UNSUBSCRIBE… from SPAM or JUNK emails Even if you think the email is genuine, by hitting the unsubscribe link on your email or your phone, you may simply be confirming that your email is genuine. This will prompt the spammers into sending you more SPAM and give them the opportunity to sell on your email details to other spammers. example: PC/Laptop/MacBook/iMac Example: Smartphone   2. NEVER open suspicious emails in a browser Many SPAM emails will have a link on them saying “open this email in a browser” or “if you cannot read this email click here“, such as the example below. NEVER click on these links or any other links on suspicious emails as this will either confirm your identity or worse still, infect your computer with a virus.   3. ALWAYS REFUSE to accept “Read-Receipt” requests Spammers will sometimes attempt to confirm your email address by requesting a read-receipt (see image below). NEVER accept this receipt because just like in item 1 above, all you are doing is confirming that your address is a genuine one and you will invite even more SPAM. Select “No” when you see a message similar to this. 4. In Outlook – block pictures in HTML messages Although this renders most emails unreadable and it is switched on Automatically in Outlook it is highly recommended by Microsoft.. By default, this feature blocks automatic picture downloads and other external content in messages if the content is linked to a server. If you open a message that has external content when this feature is turned off, the external content downloads automatically, inadvertently verifying to the server that your e-mail address is a valid one. Your e-mail address can then be sold to a spammer. You can unblock external content for messages that come from sources that you trust. 5. If a company uses e-mail messages to ask for personal information, don’t respond by sending a message Most legitimate companies will not ask for personal information to be sent in e-mail. Be suspicious if they do. Such a request could be a spoofed e-mail message disguised to look like a legitimate one. This tactic is known as phishing. If the possible spam appears to be sent by a company that you do business with — for example, your credit card company — then call the company to verify that they sent it, but don’t use any phone number that is provided in the e-mail. Instead, use a number that you find by using other means, such as directory assistance, a statement, or a bill. If the request is a legitimate one, the company’s customer service representative should be able to assist you. 6. When installing new software or a new online service, make sure you are NOT agreeing to sign up to their newsletter or agree to receive promotional materials. Every time you sign up for a new service or purchase a program or software, there are often check-boxes which are ticked by default, where you maybe inadvertently “agreeing” to receive junk-mail from that or other associated companies. Some companies (including major corporations and banks) ask if they can on-sell your information to third parties!!! …be very careful when apply or downloading anything from the Internet. Watch out for check boxes that are already selected When you shop online, companies sometimes add a check box that is already selected, which indicates that it is fine with you if the company sells or gives your e-mail address to other businesses (or “third parties”). Clear this check box so that your e-mail address is not shared. 7. Configure your email to block SPAM email and Phishing threats Rather than using the limited SPAM protection methods provided by your ISP or website host. You can have more-powerful email spam handling, upgrading your email to Microsoft Hosted Exchange or use Outlook 365 to give you much more power to delete SPAM and phishing threats at source. The best available protection again Phishing is from Microsoft and is called “Advanced Threat Protection” or “ATP” and is available to anyone using the following Microsoft Hosted Exchange or Microsoft Office 365  Business or Enterprise subscription plans. Exchange Online Plan 1, Exchange Online Plan 2, Exchange Online Kiosk, Exchange Online Protection, Office 365 Business Essentials, Office 365 Business Premium, Office 365 Enterprise E1, Office 365 Enterprise E2, Office 365 Enterprise E3, Office 365 Enterprise E4, Office 365 Enterprise K1, Office 365 Enterprise K2, Office 365 Education. Advanced Threat Protection” or “ATP” and is available to anyone using the above Microsoft Hosted Exchange or Microsoft Office 365  Business or Enterprise subscription plans and is an additional $2.86 per mailbox per month You can re-direct your existing email address through Hosted Exchange and Advance Threat Protection to eliminate SPAM and Phishing emails and still seamlessly send and receive using Apple mail and your current email address. Call us for details. How to stop emails going to junk folder However, no matter what email program you use, each usually has to be configured to block spam email either automatically or manually. The way this is done, varies according to the email program you are using. Select the program you are using from the list below.   Email Programs Office 2007 (for Windows) Office 2008 (Entourage) for Mac Office 2010 (for Windows) Office 2011 (for Mac) Office 2013/2016 (for Windows) – Office 365 Office 20013/2016 for Mac – Office 365 Windows Live Mail Apple Mail (iOS – iPhone/iPad) Android Mail Webmail Gmail Yahoo Mail Hotmail/Outlook 8. Turn off  automatic processing of meeting requests Spammers sometimes resort to sending meeting requests and messages that include requests for read and delivery receipts. Responding to […]