What can be done to stop email spam, email viruses and Ransomware

Some email accounts offer better protection against malicious emails, spam, phishing and virus attachments than others. Unfortunately FREE email accounts such as Outlook.com/Hotmail, Gmail, Yahoo, iCloud etc. do not offer a great deal of protection from SPAM emails, phishing emails, emails containing viruses and Ransomware. Paid or ISP provided email accounts offer better protection. Microsoft Hosted Exchange is an industry leader in providing secure email accounts that provide a level of spam detection. Some ISP’s such as Telstra and iiNet also offer paid add-on services that claim to offer spam and virus protection but not at the same level. In the past users have relied on 3rd party Anti-Virus programs to protect them from computer viruses which were being delivered as a malicious program/attachment to an email. And a whole industry of anti-virus software providers has blossomed. Unfortunately, todays threats are mostly from emails trying to send users to fake websites where there is an attempt to capture your login details, password, credit-card, banking details or identity information such as DOB, Passport number, Drivers licence number and postal address. This is known as Phishing Todays Computers and iPads may be protected from Computer Viruses but it’s Phishing you really need to worry about. No matter how up-to-date your virus protection or operating system (OS) is, it is normally human-error that gives scammers the information they need to empty your bank accounts and steal your personal information. What is Phishing and how can I defend against it? Phishing in Apple Mail To report spam or other suspicious emails that you receive in your iCloud.com, me.com, or mac.com Inbox, please send them to abuse@icloud.com. Phishing in Google Mail (Gmail.com) If you have a gmail account you can report phishing emails by, Opening the message in Gmail, Next to Reply – click the Down arrow, then click Report phishing. Avast/AVG, Trend, Symantec, Mcafee, Microsoft etc all offer program or services that attempt to remove malicious links and malware from incoming emails. Some are better than others and some are very complicated to setup and involve re-directing emails to servers that detect and remove malicious links and attachments before sending the cleaned mail back to the client. The best available protection again Phishing is from Microsoft and is called “Advanced Threat Protection” or “ATP” and is available to anyone using the following Office 365 subscription plans: Exchange Online Plan 1, Exchange Online Plan 2, Exchange Online Kiosk, Exchange Online Protection, Office 365 Business Essentials, Office 365 Business Premium, Office 365 Enterprise E1, Office 365 Enterprise E2, Office 365 Enterprise E3, Office 365 Enterprise E4, Office 365 Enterprise K1, Office 365 Enterprise K2, Office 365 Education.   All the above packages contain Microsoft Hosted Exchange mailboxes. If your Office version does NOT contain a hosted mailbox, it can be added by purchasing the Exchange Online Plan 1 or upgrading Office to at least Office 365 Business Premium. To upgrade to Hosted Exchange or Business Premium and protect yourself by employing Microsoft Advance Protection, contact us for a quote. :jk:

What is Phishing and how can I defend against it?

Your computer or iPad may be protected from Computer Viruses but it’s Phishing you really need to worry about. If you send or receive emails you are constantly being exposed to Phishing. Phishing scams try to steal your identity, login and password details in an attempt to steal money from you directly (internet banking) or redirect you to malicious sites that encrypt your data or hold your computer to ransom or profit from you by stealing your identity and on-selling that information onto other crooks. What is Phishing and how can I defend against it. Prevention is better than cure. Please watch the following video. The video, suggested employing computer software to defend yourself against a phishing attack. Microsoft Advanced Threat Protection for Office 365. The best available protection again Phishing is from Microsoft and is called “Advanced Threat Protection” or “ATP” and is available to anyone using the following Office 365 subscription plans: Exchange Online Plan 1, Exchange Online Plan 2, Exchange Online Kiosk, Exchange Online Protection, Office 365 Business Essentials, Office 365 Business Premium, Office 365 Enterprise E1, Office 365 Enterprise E2, Office 365 Enterprise E3, Office 365 Enterprise E4, Office 365 Enterprise K1, Office 365 Enterprise K2, Office 365 Education. For a more in-depth video, click on the following video   If you dont use any of the above mentioned Office 365 Business packages, you can still protect yourself using a third party Anti-Virus endpoint protection package but they are often difficult to setup and are not as effective  a solution. If you wish to protect yourself by employing Microsoft Advance Protection, contact us for a quote. :jk:   What can be done to stop email spam, email viruses and Ransomware

Virus Removal Services

We specialise in the complete removal of Computer Viruses Computer virus removal from PC’s and Laptops running Microsoft Windows OS Computer virus removal from Servers running Microsoft Windows Server software. Computer virus removal from iMacs and Macbooks MacOS or OSx The IT Guys are experts in detecting and fixing these issues and restoring computers, servers and websites to a secure working state. Even the best “Anti-Virus” and “Anti-Malware” products will only protect you 90% of the time. Everyone’s computer systems get compromised once in a while. The trick is to know that there is a potential problem and have someone look at it before it becomes a major issue. Please call us on the number below to discuss your issues with a technician and we can then best decide if this is a simple issue that can be dealt with over the phone for FREE, remotely by logging into your computer, requires equipment to be dropped off at our Subiaco workshop for testing or requires a site office or home visit.   Your Apple Mac has a Virus (this is NOT a joke) What can be done to stop email spam, email viruses and Ransomware What is Phishing and how can I defend against it?   :jk:

macOS High Sierra 10.13.1 Update

There is a new macOS update available for all you users of iMac, MacBook, Pro, Air and MacMini If you’ve been experiencing email problems lately, it is worth installing. 10.13.1 fixes an issue when using Mac Mail (Mac’s built in mail program) accessing work emails using Microsoft Exchange. Full details here https://support.apple.com/en-au/HT208177 About the macOS High Sierra 10.13.1 Update This update is recommended for all macOS High Sierra users. The macOS High Sierra 10.13.1 Update improves the security, stability, and compatibility of your Mac, and is recommended for all users. This update: Adds support for 70 new emoji, including food types, animals, mythical creatures, clothing options, more expressive smiley faces, gender-neutral characters and more. Fixes a bug where Bluetooth appeared as unavailable during Apple Pay transactions. Improves the reliability of Microsoft Exchange message sync in Mail. Fixes an issue where Spotlight does not accept keyboard input. Enterprise content: Improves the reliability of SMB printing. Makes Touch ID preferences accessible while logged in as a mobile account on MacBook Pro with Touch Bar. Adds support for unlocking a FileVault-encrypted APFS volume using a recovery keychain file. For details, enter man diskutil in Terminal. See Apple Security Updates for detailed information about the security content of this update. Learn how to get this macOS update. Published Date: Oct 31, 2017 :jk:

Slow Windows Computer? Failed Updates are the most likely cause

Does your Windows 10 PC or laptop seem unusually slow? We have had many Windows 10 computers and laptops through our workshop every day, all complaining of very sluggish or performance. 45% were caused by failed windows updates, 5% malware and 50% a failing HDD. Failing windows updates are not obvious and you probably have not received any error messages on the screen but what is happening is that your computer is constantly retrying to download and install failed updates and restricting it to do much else. How to check Microsoft Windows Updates are up-to-date and properly installed on a Windows 10 PC, Computer or Laptop. To ensure your computer works properly, securely and is compatible with other software, Microsoft periodically issues “patches” or “updates” which in most cases are automatically installed without you even knowing it. How do you check this is happening and you are fully updated? The procedure for doing this, varies depending on the “version” of Windows your device is using, check the following guide to determine which type you have. What Windows Operating System Do I have? Windows updates for ALL of the following is generally done from the “Control Panel” finding the control-panel differs depending on the Windows Version. Update Checking for Windows 10 Search for “Windows Updates”   Or through “Control Panel” Or by clicking on the “Systems Settings” button From here select “Update & Security”   From here “System and Security” click “Check for updates” Even though you see the message “Your device is up to date” this may not be accurate. Now Click on “Update History” – Do you see one or more “failed to install” messages You now need to “fix” these failing updates The easiest way of performing the “fix” is to bring it into the IT Guys and we will fix this and any other issue. If your not living in Perth or a DIY enthusiast, here is a good article from PC-World showing you steps to take. However, these steps are not for the faint hearted. https://www.pcworld.com/article/3025472/windows/5-ways-to-fix-windows-10-update-problems.html If your Important Updates continue to “Fail” your computer is still vulnerable and remedial action is required.   How to update Windows Operating Systems How to check Windows Updates are current and properly installed Windows updates failing How old is my Windows PC? :jk:

Virtual Reality Solutions For Architectural Practices in Perth

VR Headsets, VR Computers (Windows and Mac OS) for Architecture practices in Perth and Western Australia using Virtual Reality 3D CAD or Sketchup Viewer.   The IT guys can supply, install, build and/or upgrade existing systems or build and configure new systems, to take advantage of high-end Virtual Reality headsets such as Oculus Rift, Hololens and HTC Vive. Products such as Autodesk Maya and Sketchup Viewer allow Architects to experience their designs by bringing  3D models to life in mixed reality, and step into a powerful new way to explore, understand, and share their work. CAD and design packages such as AutoCad and Sketchup can generate 3D models that can be viewed from any angle and even walked through, using a VR Headset. The equipment to run those headsets is quite demanding and many older Macs and Windows computers need upgrading or even replacing to meet their specific graphic demands. This is where the IT Guys come in. High-End VR equipment support has until recently been the domain of Microsoft Windows operating systems. Thats is all about to change with the advent of macOS High Sierra plus the New iMac Pro coming in late 2017 that will support HTC Vive VR.   We cannot claim to be experts in the specific software packages used by your organisation, but we do know how to make sure you have the computing hardware to run those packages. The IT guys are happy to assist your Architectural practice with the supply, setup and configuration of such equipment and software. Please contact us as detailed below. :jk:  

Problems with Office and Outlook for Mac 2016 – Solved

Having problems with Office and Outlook for Mac 2016 (Sept/Oct 2017)   We have multiple email accounts using Mac OS with Microsoft Hosted Exchange and Apple Mail and had recently been experiencing two errors for the last few weeks. Each time Outlook is opened, the password for each Exchange account was requested “You’re connected to too many services. Please remove some connections before adding additional services” is displayed many times in Office programs. After a lot of research and much trial and error, we solved the issues. Here is what we did.   Step A – Clean up your Keychain Close ALL Office for Mac programs fully. Use “Force-Quit” to make sure they are all fully closed before cleaning up your keychain. 1. Go to KeyChain Access.(this can be done using spotlight search) 2. Search “Exchange” under Login –> All Items and delete everything. 3. Search “Office” and delete everything. 4. Search “ADAL” and delete everything. 5. Repeat for “Outlook” and delete everything. 6. Close Keychain Step B – Cleanup Open Services When you have more than one Exchange account in Outlook for Mac, you need to clear up multiple open accounts such as multiple “OneDrive” and “Sharepoint” accounts. Open Excel or Word. If you see multiple accounts like the following, remove all accounts except the main one, by hitting the “minus” or delete key Sign Out Sign back into the main account. Repeat the above steps if necessary. Now open Outlook, add the passwords for each account one more time, you should not be prompted again. See Also https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_mac/authentication-failedcheck-your-account/063826c1-1e4c-40ba-9bfa-54e745925fc1 https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_mac-mso_mac2016/problem-with-outlook-mails-in-mac/b24fa623-d306-4c6b-80a8-909e72425e82 Microsoft Office: You’re Connected to Too Many Services :jk:

macOS High Sierra Apple’s latest OS Upgrade available to download now (ver 10.13)

MacOS High Sierra You will find the latest MacOS update either in the App Store or by now it may be popping up on your screen, imploring you to upgrade. Click on the “download button” to commence downloading the 5.17 GB download file but before you do: Make sure you have a full time machine backup of your data Make sure you are plugged into power Ideally only attempt the upgrade using a wired network connection rather than wi-fi This could take several hours to download depending on your internet speed. If the installation fails, your computer goes to sleep or there is a loss of internet connection, you may corrupt the operating system and may then need to restore from the last full backup.   The upgrade is also only available for the following Mac models   But if you do manage to upgrade fully you can then enjoy a list of new features as detailed here on the Apple website Especially the following: If you already have “Microsoft Office 365” installed,  you may need to update this software manually after the High Sierra installation. Simply open up Word, click on “Help” and then “check for updates” and follow the prompts. If not already set to “Automatic” you may be prompted to install quite a few updates which could take up to an hour depending on your internet speed. So please be patient. Enjoy the new features. If you have any installation issues that you cannot get over, please consult the High Sierra Help page :jk:    

How to protect yourself from a Ransomware attack Part 2

Enhanced Ransomware Protection for Businesses How to protect you or your companies Computers, Laptops and Servers from a Ransomware encryption attack. …. part 2 We covered the 5 basic points of Ransomware protection in the original post. This post provides options that Businesses can employ to further protect their organisations from a Ransomware Attack The majority of Ransomware attacks are initiated by someone opening an e-mail and clicking on a link, picture, text or opening a mail attachment. Anti Virus programs may identify and neutralise suspicious attachments but they are not so good at identifying dangerous emails. The best anti-spam, anti-phishing and identity-theft protection comes from Microsoft in the form of Microsoft Hosted Exchange. Many Anti-Virus packages claim to be able to neutralise suspicious emails when they get to your inbox, whereas Microsoft Hosted Exchange removes and netralises viruses and spam emails at the mail exchange which means those emails never even make it to your computer’s inbox. Hosted Exchange is a feature of the Business versions of Office 365. Individuals and small businesses may well be using Office 365 “Personal” or “Home” versions. These provide Outlook, Word, Excel etc to 1 or 5 devices but DO NOT provide a hosted mailbox. Even though you maybe using Outlook to receive and send mail, the mail is probably coming from a mailbox provided by your ISP (iinet, westnet, bigpond, gmail, hotmail or your own website host such as GoDaddy, crazy domains etc.)  For companies already using Business versions of Office 365. They will need to upgrade their subscription to : Office 365 Enterprise (Plan E3)  A$32.01 / user / month Ideal For Businesses that need full productivity and collaboration Included Exchange Online (Plan 2) – 100GB mailbox SharePoint Online (Plan 2) Skype™ for Business Online (formerly Lync™ Online) (Plan 2) Office Online (Plan 2) Office 365 ProPlus The IT Guys (WA) are a Microsoft Silver Small and Midmarket Solutions Provider. Come and talk to us on how we can use our expertise to get you into the Correct version of Office 365/Microsoft Hosted Exchange to ensure that Ransomware emails never even reach your organisation. Further reading How to protect yourself from a Ransomware attack Virus Alert – WannaCry Ransomware CRYPTOLOCKER virus still going strong. 3 more clients infected today? :jk:

How to check Windows Updates are current and properly installed

How to check Microsoft Windows Updates are up-to-date and properly installed on a PC, Computer or Laptop. To ensure your computer works properly, securely and is compatible with other software, Microsoft periodically issues “patches” or “updates” which in most cases are automatically installed without you even knowing it. Update Checking for Windows 10 Search for “Windows Updates” Or through “Control Panel” Or by clicking on the “Systems Settings” button From here select “Update & Security”   From here “System and Security” click “Check for updates” Update Checking for Windows 8 In Windows 8, use the “Search” facility to find “Windows Updates” or “Control Panel”   :jk:

How to update Windows Operating Systems

To prevent your computer or laptop from virus attacks, it is essential that your keep your Microsoft Windows OS (Operating System) …. up-to-date. We show you how. Step 1 – Determine which Windows Version you have? What Windows Operating System Do I have? Step 2 – Check Windows Updates are current and properly installed How to check Windows Updates are current and properly installed :jk:

What Windows Operating System Do I have?

How to tell which version of Microsoft Windows your computer is using? There are a number of methods you can use to determine what version of Microsoft Windows “Operating System” or “Version” your Computer, PC, Laptop or Tablet is using. We show you two methods. At the moment, the only Microsoft Windows version likely to still be working are as follows Windows 10 (Home, Professional (Pro), Enterprise, mobile) Windows 8.1 or Windows 8 (Pro or Enterprise) Windows 7* (Home Basic*, Home Premium*, Professional*, Enterprise*, Ultimate*, Starter*) Windows Vista (Starter^, Home Basic^, Home Premium^, Business^, Enterprise^, Ultimate^) Windows XP  (Starter*, Home*, Professional*) Windows Server (2016, 2012, 2008, 2003*, 2000*) * Obsolete and Not Supported ^ Not Supported from October 2017 A full and comprehensive list can be found here:  https://en.wikipedia.org/wiki/List_of_Microsoft_Windows_versions Method 1 – Restart your computer and check the startup screen When you switch on or restart your computer, the windows version is easily determined by the images and layout of the startup, login and desktop images. Windows 10 Windows 8 Windows 7 Windows Vista? Windows XP Method 2 – Using the “Run” or “Search” box Depending on the version of windows, firstly find the “Search” or “Run” box, and type the word winvar and hit the Enter or Return button. A popup-window should appear that confirms the version of Windows your computer is running. The “Winvar” command will work on all versions of Microsoft Windows How old is my Windows PC? :jk:

Renew Office 365 with the IT Guys and get a FREE Virus Scan and Health Check

Office 365 Subscribers in Western Australia get a FREE computer service and health check if they renew their Office Subscription through the IT Guys (WA)* You will pay the IT Guys (WA) exactly the same fee as upgrading directly from Microsoft which is currently: Office 2019/Office 365 Pricing and Products Explained Included in the above prices is the renewal of the subscription, FREE virus scan, FREE OS check, FREE Hardware Check, and FREE Anti-Virus Check   What is covered in the FREE computer service and health check *To qualify for the FREE computer service and health check you will You must be an existing Microsoft Office 365 subscriber. You will need to make an appointment by phone of email to bring your computer, laptop, iMac or Macbook to our workshop in Subiaco and to leave it with us for a minimum 1 business day. Purchase a minimum 12 month renewal of Office 365 Personal, Home or higher through the IT Guys by Credit Card when dropping off the computer. Charges NOT covered by the FREE Service and Health Check Cost to remove any found malware and computer viruses. Cost of supplying or installing Anti-Virus Software. Cost or repairing or updating OS (Operating System). Cost of repairing or replacing any computer hardware (RAM, HDD etc). Additional cost in updating Office subscription caused by any of the above. Cost of upgrading from an earlier version of Office (2003, 2007, 2010, 2011, 2013, 2016) see below   To renew or upgrade Microsoft Office, give us a call on 08 6365 5603 or email  :e-mail: :jk:    

What is a NAS drive and why do I need one?

  NAS (Network-Attached-Storage) drives are a safer way of storing or backing up data, than a conventional External Hard Disk Drive (EHDD). We explain why. If you are not currently doing any form of backing up of your data (photos, music, documents) we suggest you implement local and/or cloud backup immediately You can start without even leaving your chair simply by using an offsite storage (cloud) storage system such as DropBox, Google Drive, OneDrive, iCloud or something more sophisticated such as CrashPlan. However, if you are in Business, you need something more robust than a few files in Dropbox. The above mentioned cloud services are certainly recommended but depending on internet availability, it may take quite some time to backup and/or recover a lot of data. The Prices for Cloud storage vary, as you can see from the following image. note 1 – Australian iCloud Prices https://support.apple.com/en-au/ht201238 – 2TB Max storage (Files, pictures, Music, Books etc) – Files can be accessed via browser note 2 – Australian Google Drive Prices – https://www.google.com/drive/pricing/ can expand to 10TB – Files can be accessed via browser note 3 –OneDrive/Sharepoint – https://products.office.com/en-au/onedrive-for-business/compare-onedrive-for-business-plans – Can expand to 25TB – Files can be accessed via browser note 4 – Dropbox Plus prices https://www.dropbox.com/buy/plus – Also unlimited Dropbox Business for $33/m x 5 users gives unlimited storage (Dropbox Business) – Files can be accessed via browser note 5 – IT Guys WA A4 Prices incl GST on a 12 month contract, managed by the IT Guys. (Files only) – Files cannot be accessed via a browser and need to restored. Does not copy programs, only data note 6 – IT Guys WA A$ Prices incl GST 2TB for $150 on a 12 month contract, manager by the IT Guys Backs Up Files and Disk image for Servers. ) – Files can be accessed via browser note 7 – USD Prices https://home.elephantdrive.com/home/pricing-and-plans/ unlimited plans available on application (Files only) ) – Files can be accessed via browser note 8 – https://azure.microsoft.com/en-au/pricing/details/backup/ – real-time replication of your virtual machines (VM) to a backup vault in Azure The IT Guys recommend using a combination of both local and cloud backup such as the Datto Alto 3 Local Backup Making a Local backup (to a storage device in your office or home) can be achieved in three ways: Using an External Hard Disk Drive (EHDD) External hard drives usually consist of a single 2.5″ or 3.5″ conventional Hard Disk Drive or Solid State Drive surrounded by a plastic case which connects to a computer or server with a USB cable. They range in size from 500GB to 6 or 8TB. They don’t like being moved, dropped or shaken (with the exception of Lacie Rugged) When a hard drive fails, the data can be lost forever without recovery. They are the cheapest form of backup device. EHDD’s are effective for backing up individual computers and laptops, but should be rotated periodically with a second or third drive, in case one becomes faulty, full, corrupt or infected with a virus. When they do fail or become full, it is not always obvious and can lead to a false sense of security. If you are looking for something more reliable, fool-proof or idiot-proof. Choose one of the following two options instead. 2. Using a NAS Drive (Network Attached Storage)   A NAS Drive is a device that holds multiple 3.5″ drives and is usually static in one place (not very mobile) depending on the number of slots and the type of RAID array, the capacity can be up to 16, 32 or 64TB. Depending on the setup, each drive can be mirrored 2 or 3 times, ensuring that you data is never lost even if one of the HDD‘s dies. Drives are hot-swappable (meaning they can be added or replaced without stopping or interrupting the workings of the drive.) and can be replaced with larger HDD’s thus allowing the NAS drive to increase capacity as an when you need it. NAS drive chassis (without drives) start around $300 and vary greatly depending on the number of bays, capacity and RAM. NAS drives are basically mini-servers and offer …. Mirrored drives using RAID Cloud backup, directly from the NAS drive (optional) Email notification when errors or failures occur Built in redundancy Suitable media server for streaming music/video to TV or Computers. Newer NAS drives are very reliable, but need to be installed and setup correctly to make sure they perform correctly. Special NAS Disk drives such as Western Digital Red Pro’s, offer 3 year warranty and are especially designed for NAS drives. Cheap standard HDD’s will also work but do not offer more than 12 months warranty and are likely to fail prematurely in a NAS environment. NAS drives, 3 years or older tend to be quite slow and should be replaced. Technology has improved greatly in that period and if the drives are 3 years or older, they will need replacing. Although the NAS drive unit may be operational for many years, it would be a prudent measure to replace the actual HDD’s at least every three years. 3. Using a NAS Drive (Network Attached Storage) with Cloud Integration While NAS drives are ideal in the office or home for sharing and storing data locally, accessing those files remotely (such as when working from home or a 2nd Office) can be an issue especially with slow or congested internet. QNAP NAS drives, have built in OneDrive/SharePoint integration This allows for users to work remotely using OneDrive, with office users accessing files directly on the NAS. 3. Using a second computer or server. An alternative to a NAS drive could be another computer or server accessible over the network. However, unless the HDD’s are setup in RAID, it will not be as reliable as a NAS drive but could be more convenient and quick way of backing up using EHDD’s due the the increased speed of data access via a wired network rather than by USB cable. Cloud Backup […]