Fixed Wireless Internet & Telephone Services
Besides Australian NBN and Mobile Broadband services, Fibre and Fixed Wireless Internet Services are also available from Independent companies. Many fibre and wireless networks such as those owned by Telstra and Optus, were purchased by NBN to form part of the NBN Network some years back. However, many independent communications networks still remain offering fibre and fixed wireless internet to commercial and residential customers. Fibre Networks Commercial Fibre Networks in Australia have existed for many years, especially in the CBD areas of state and federal capitals. These private fibre networks also extend down major highways and into commercial and industrial areas in competition with existing Telstra and NBN. Dedicated High-Speed Fibre networks to commercial customers are offered by companies such as Vocus and TPG with speeds of 100/100, 500/500 or 1000/1000 available. However, there are also many “resellers” of Telstra, Vocus or TPG networks, so when speaking to a potential ISP, be sure to ask them if the network is their own or if they are reselling or onselling on behalf of one of the above. Fixed Wireless Internet Networks Fixed-Wireless Internet requires an aerial, antenna or dish on your roof to point to another dish or tower some distance away. It is only available if there is a line-of-sight connection. In Perth, Bunbury and Geraldton in Western Australia two companies Pentanet and Node1 offer independent fixed-wireless internet services as described in the following video. If you are looking for an Internet-Only service (no telephone calls) and do not require a land-line telephone Pentanet Fixed Wireless may be for you. Perth’s fastest internet/Wi-Fi service partnership This should NOT be confused with NBN-Fixed-Wireless. Check the websites of Fixed-Wireless-ISPs such as these to find out if there is coverage in your area and the cost of equipment required to access the service. Summit Internet provide Fixed Wireless Internet Services in Victoria and Countrytell do the same in NSW, Kern WIFI and Superloop in South Australia, RocketNetworks service Sydney, Melbourne and Perth. Fixed-Wireless Internet uses a modem connected to the roof aerial, antenna or dish. Your current modem maybe sufficient or your Fixed-Wireless ISP may provide one. If you connect your modem to other computers and devices using hard-wired Ethernet cables, those devices should receive the same download-speed as at the modem with little drop-off. However, when using Wi-Fi to connect to the Internet via the modem, a drastic drop off occurs depending on the quality of the ISP modem, your distance from the modem, the amount of devices accessing the modem and walls and floors between you and the modem. Generally the modems supplied by ISPs are very poor Wi-Fi devices and you should consider the following if you wish to receive high-speed Internet throughout your house and on multiple devices at the same time. Wi-fi Problems? Other Internet Solutions Telephone and Internet Connections offered by NBN Telephone and Internet Connections offered via the Mobile Phone See also, by clicking on the links below. Wireless Smart-Wired-Home solutions for small unit or apartment Wireless Smart-Wired-Home solutions for small homes Wireless Smart-Wired-Home solutions for medium sized homes Wireless Smart-Wired-Home solutions for large sized homes Wireless Smart-Wired-Home solutions for extra large sized homes with multiple floors Network and Internet Connection between Buildings Wi-Fi Troubleshooting Having Problems getting Internet and Wi-Fi throughout your home or office? Home Networking Network Support Services Network Design & Consulting services :jk:
Perth’s fastest internet/Wi-Fi service partnership
In Partnership with Perth ISP “Pentanet” and leading wi-fi equipment provider (Ubiquiti Networks) we provide Perth’s fastest Internet /Wi-Fi bundle including FREE installation and setup* Pentanet offer NBN and Fixed-Wireless Internet Services at comparable rates to Telstra, Optus & iiNet but with the support of a local call-centre and operations based in Balcatta, Western Australia. The IT Guys (WA) offer the following NBN/Fixed Wireless Internet bundle with Pentanet providing the ISP Services and The IT Guys (WA) supplying the Ubiquiti Amplifi Mesh Router and FREE installation (within the Perth metro area) NBN Internet NBN Internet, 24 month contract, 100/40 Unlimited Data (Premier NBN tier 100) for $99/month ongoing NBN cable (FTTN, FTTP, HFC, FTTB, FTTC) should generally provide the fastest Internet Speeds and we can simply connect to the existing NBN connection and still provide you with the fastest internet possible. However, in areas that are not yet NBN ready or have issues with old Telstra copper lines, these issues can be circumvented by connecting to Pentanets Fixed Wireless Network which involves having a Pentanet technician install a small dish on your roof (usually free of charge on 24/36 month plans) Fixed Wireless Internet Fixed Wireless Internet, 36 month contract, Unlimited Data 120/10 – $109 per month 120/20 – $119 per month 120/30 – $129 per month If your home or business is covered by the orange shading (see picture below), you can probably get Pentanet fixed wireless! If you’re also covered by a black circle, you’re in luck – PentaMAX millimeter wave service may also be an option for you. Using mmWave technology, PentaMAX delivers a blazingly fast symmetrical connection with lower latency and consistent to provide the fastest internet available over fixed wireless PentaMax offers reliable speeds for home or business of up to 1,000 mbps upload and 1,000 mbps download Don’t forget that Pentanet fixed wireless relies on a line of sight to their towers. Sometimes, trees, buildings and other objects can obstruct this line of sight, so we will make sure you check your address to find out exactly what’s available. Extending your Wi-Fi Network The Amplifi HD Modem routers provide a Wi-Fi signal 300% to 400% stronger than ISP supplied modems (Telstra, iiNet etc) which should extend to approx 10,000 Sq Ft. However, this reduces quickly depending on the number and construction of walls and ceilings. Using multiple Amplifi units in various parts of a building pickup and boost the Wi-Fi signal over a single mesh-network. Although only a single unit is provided with the installation, our technicians carry spare units in case more are required to extend the network into other areas of the building. To enquire about this offer please contact IT Guys (WA) by emailing helpdesk@itguyswa.com.au with your residential or business address (no telephone calls please) One of our consultants will investigate your address and then contact you with a confirmation regarding the availability of Pentanet NBN or Pentanet Fixed Wireless services at your address, how to purchase the Ubiquiti Amplifi Units and if sucessful, how to arrange installation. FAQ – Frequently Asked Questions Q – If I move Internet Providers can I keep my @bigpond, @iinet, @westnet email account? Yes by all means, if you have any sort of account with Telstra (ie Mobile Phone) you will always retain a @bigpond email address. Failing that you can purchase an email only account from Telstra and retain the @bigpond email account for approx $20 per year. Same goes for @iinet, @westnet @tpg … (we know of people who cancelled their accounts with iinet many years ago but the email address continues to work) Q – Can I still use a VOIP phone or landline through a Pentanet NBN or Fixed Wireless connection? A – If you have an 08 XXXX XXXX number then it would need to be be ported to another provider as Pentanet do not bundle internet and telephone together. The IT Guys (WA) can provide VOIP telephone services and VOIP handsets with plans starting at $29.95 per month featuring No Lock In Contract INCLUDED calls to Local/STD INCLUDED calls to AU mobiles INCLUDED calls to 13/1300 Numbers INCLUDED 1 AU number INCLUDED Hosted PBX platform Connect 1 phone Up to 1 concurrent call Plans available for up to 6 handsets and 6 lines. Please contact us for a quote Q – Will switching to Pentanet mean my Wi-Fi devices, printers, Tv’s, Security Cameras will stop working? A – When installing any new modem your wireless (Wi-fi) devices will need to be reconfigured to find the ip address of the new modem. It is an easy task. Our technician can help out for one device but if there are many to be reconfigured and tested we will charge an additional :15mos: per 15 minutes onsite. For more Pentanet Q&A Questions and Answers, click here *free installation offer is only available if you order the Amplifi unit and Pentanet service for a 24 or 36 month contract through The IT Guys (WA) instead of directly through Pentanet. :jk:
Perth’s fastest internet/Wi-Fi service partnership
In Partnership with Perth ISP “Pentanet” and leading wi-fi equipment provider “Ubiquiti Networks” we provide Perth’s fastest residential Internet/Wi-Fi bundle Pentanet offer NBN and Fixed-Wireless Internet Services at comparable rates to Telstra, Optus & iiNet but with the support of a local call-centre and operations based in Balcatta, Western Australia. NBN Internet NBN cable (FTTN, FTTP, HFC, FTTB, FTTC) should generally provide the fastest Internet Speeds and we can simply connect to the existing NBN connection. However, in areas that are not yet NBN ready or have issues with old Telstra copper lines, these issues can be circumvented by connecting to Pentanets Fixed Wireless Network which involves having a Pentanet technician install a small dish on your roof Fixed Wireless Internet plus supply and onsite setup of the service and an Ubiquiti Amplifi HD Mesh Wi-Fi modem If your home or business is covered by the orange shading (see picture below), you can probably get Pentanet fixed wireless! If you’re also covered by a black circle, you’re in luck – PentaMAX millimeter wave service may also be an option for you. Don’t forget that Pentanet fixed wireless relies on a line of sight to their towers. Sometimes, trees, buildings and other objects can obstruct this line of sight, so we will make sure you check your address to find out exactly what’s available. Extending your Wi-Fi Network The Amplifi HD Modem routers provide a Wi-Fi signal 300% to 400% stronger than ISP supplied modems (Telstra, iiNet etc) which should extend to approx 10,000 Sq Ft. However, this reduces quickly depending on the number and construction of walls and ceilings. Using multiple Amplifi units in various parts of a building pickup and boost the Wi-Fi signal over a single mesh-network. To enquire about this offer please contact IT Guys (WA) by emailing helpdesk@itguyswa.com.au with your residential or business address (no telephone calls please) :jk:
How to test your Internet Speed
How do you know if the Internet speed your receive in your home or office is good, bad or simply what you are paying for? Depending on the internet plan you are paying for download and upload speeds of 5 mbps (ADSL) to 250 or 500 mbps (Fixed Wireless) even 1,000 mbps (Fibre) can be expected. In Australia, in many ways you get what you pay for, but what happens when you are not getting what you pay for? How can you tell? How can you test? How can you improve the situation? How to test what internet speed I am currently getting? What Internet speeds should I be getting? What can I do to get what I am paying or pay to improve that service? 1.How to test what Internet speeds I am currently getting? Most Internet connections require a small box called a “modem” or “modem-router” that converts the outside signal to an internet signal. If the technology being used is HFC, then you will also have an NBN Connection box If you use ” mobile-broadband” the broadband routers pick the signal up via radio waves from mobile phone towers and are referred to as 3G, 4G or 5G networks. The wireless broadband modem may look like the above. To get a true picture of the Internet speed being received, your computer needs to be connected to the modem or modem-router using an “ethernet-cable” as follows. Connecting to the modem via Wi-Fi will not give a true indication as to the modem or the internets true performance. Only run the test via Wi-Fi if you have no other alternative and make sure the test device is as close to the modem as possible. or using a Laptop/Notebook Once you have a computer connected to the modem via an ethernet cable, open up any internet browser and navigate to https://www.speedtest.net and click “GO” The speed-test will begin and will return three results as shown below. PING DOWNLOAD SPEED and UPLOAD SPEED The PING speed test also know as “Latency” is a measure of the quality of the internet connection and in general the lower the PING speed, the better the quality of the line. This can be tested further a http://www.pingtest.com WHY SHOULD I NOT RUN THE TEST IF CONNECTED VIA WI-FI? When connected to a modem via an ethernet cable, the true Internet Speed can be tested. Connecting to a modem via Wi-Fi can reduce the speed by up to 90% depending on the distance between modem and computer, electrical interference from appliances, and objects such as walls and floors. Most ISP modems also have poor Wi-Fi capabilities but work flawlessly when connected via ethernet cable. Even when standing right next to the modem, the drop in speed can be significant compared to a “hard-wired” ethernet cable connection. 2.What Internet speeds should I be getting? If you live in Australia there are a number of ways you can receive Internet all are via an ISP (Internet Service Provider) or Telecom company. In urban areas you can normally access internet via copper cables, coaxial cables and fibre connections from the NBN Co or Independent Telecom companies using technologies such as FTTP, FTTN, NBN, Fibre or ADSL. Internet is also available wirelessly through mobile phone towers or Fixed-Wireless connections. In country areas the only choices available maybe via Fixed-Wireless, Satellite or Mobile Broadband with some far-flung properties still having to resort to ADSL connections over the old copper-telephone lines. NBN/FIBRE, HFC, FTTP, FTTC, FTTN, FTTB, NBN Fixed Wireless If you are an NBN customer, you can expect speeds as per the following article. According to NBN Company, at peak times the download speed should be no lower than 15mbps See the following article for more details Confused by NBN Plans? What are the alternatives to NBN? Non-NBN customers should refer to the plan you subscribed to to determine if you are paying for what you get but generally Download speeds differ greatly depending on the type of internet-connection you have and your distance from the telephone exchange or mobile tower. The following is a list of connection types and their typical connection speeds. ADSL Maximum speed of 22 mbps can be expected but most connections would be 10 mbps or less MOBILE BROADBAND Mobile Broadband is what your smart-phone uses to connect to the Internet when you are not in the house or work connected to Wi-Fi. It is commonly referred to as 3G or 4G or soon 5G. Although your phone has the facility built-in, on a laptop or PC you will need a “dongle” or “mobile-broadband modem“. Very good download speeds of 30 – 70 mbps can be achieved. FIXED WIRELESS There are a number of companies in Australia offering Fixed Wireless Internet Services and the Internet speeds they offer often surpasses those offered by other NBN technologies. SATELLITE In country areas your only Internet options maybe Fixed Wireless or Satellite Australian Satellite Internet is called Sky Muster™ or Sky Muster™ Plus and available from ISPs such as SkyMesh 3. What can I do to get what I am paying for or how do I pay to improve that service? REMEDIES TO FIX SLOW INTERNET SPEEDS 1) Replace your modem if more than 3 years old Technology marches on pretty quickly these days. It’s cost efficient to replace your modem to a new one every few years. We recommend DrayTek Modems and Networking Equipment. How to test my modem. Does it need replacing? 2) Reboot your Modem/Router/NBN Box at least once per week It’s the stock advice, but it solves an astonishing number of problems. And if you have an NBN Connection box also restart that at the same time as restarting your modem 3) Check for Modem Firmware Upgrades Regularly Manufactures often have newer firmware or drivers for modems than what comes with the device. Ensuring you are using the latest firmware can often improve both the stability and speeds of your modem. 4) Upgrade to a faster Internet […]
Internet Service Provider Perth
PENTANET is our preferred Internet Service Provider and is WA based and owned The IT Guys (WA) are proudly Western Australian owned and operated and we believe in promoting and supporting other WA companies. Pentanet offer NBN and Fixed-Wireless Internet Services at comparable rates to Telstra, Optus, iiNet but with the support of a local call-centre and operations based in Balcatta, Western Australia. Although NBN should generally provide the fastest Internet Speeds, in areas that are not yet NBN ready or have issues with old Telstra copper lines, these issues can be circumvented by adopting Fixed Wireless Internet If you are looking for an Internet-Only service (no telephone calls) and do not require a land-line telephone, Pentanet NBN or Pentanet Fixed Wireless may be for you. To see what services are available at your address send us an email to helpdesk@itguyswa.com.au with your residential or business address and we will investigate for you Perth’s fastest internet/Wi-Fi service partnership :jk:
Telephone and Internet Connections offered via Mobile Phone Networks
Mobile Broadband If you use a smart-phone you are already using mobile-broadband to receive emails, messages and browse websites. Mobile-Broadband is similar to NBN-Wireless Internet in the fact that Internet and Telephone services are transmitted over radio-waves from the nearest mobile tower. A big advantage of using mobile-broadband is the fact that access is immediate (once you have purchased a mobile internet post-paid or pre-paid service from a Telecomm provide). No need to wait for a technician to install cables or dig up the road. Mobile-Broadband can also be described as Wi-Fi Internet, Cellular Internet, Mi-Fi, 3G/4G/5G Internet which are all terms that describe accessing the Internet on a Computer, Phone or device using the same radio waves that mobile phones use. Connecting to the Internet via Mobile-Broadband is widely available and offered bt Telecom companies such as Telstra, Optus, Dodo etc. 3G is an older (slower) technology mostly now superseded by 4G and soon to be superseded by 5G technology which is many times faster again. Mobile Internet (Mobile-Broadband) is available as a pre-paid or post-paid service but unlike NBN or Fixed Wireless, it is generally charged by the data used. It is rare to find an “Unlimited-data” Mobile-Broadband Plan. There are 4 ways you can use Mobile-Broadband in Australia Using a USB-Dongle connected to the USB port of a computer Using a “MI-FI” device or “Mobile Router” Some iPads, Laptops, Surface, Notebooks have a removable “SIM” card that allows them to receive Mobile-Broadband directly without the need for 1 or 2 above.This is also known as Long-Term Evolution (LTE) technology. By “tethering” using your mobile smart-phone as a mi-fi device and connecting to it by Wi-Fi Mobile-Broadband is easily and quickly available in most urban and country areas and adequate if you are an occasional user and/or there is no other alternative in your area. Using Mobile-Broadband for heavier usage such as streaming-video (Netflix, Stan, Foxtel, iView etc.) is more expensive than using an NBN service and should be considered carefully before you start receiving hefty bills. Telephone and Internet Connections offered by NBN Telephone and Internet Connections offered via the Mobile Phone NetworksTelephone and Internet Connections offered via Independent Telecomm Companies See also, by clicking on the links below. Wireless Smart-Wired-Home solutions for small unit or apartment Wireless Smart-Wired-Home solutions for small homes Wireless Smart-Wired-Home solutions for medium sized homes Wireless Smart-Wired-Home solutions for large sized homes Wireless Smart-Wired-Home solutions for extra large sized homes with multiple floors Network and Internet Connection between Buildings Wi-Fi Troubleshooting Having Problems getting Internet and Wi-Fi throughout your home or office? Home Networking Network Support Services Network Design & Consulting services Telephone and Internet Connections offered by NBN Telephone and Internet Connections offered via the Mobile Phone NetworksTelephone and Internet Connections offered via Independent Telecomm Companies :jk:
Telephone & Internet
Telephone and Internet options in Australia By 2021 most residential customers in Australia will have been moved off the traditional copper-line based ADSL internet services and onto wired or wire-less internet and telephone technologies. As an NBN Accredited Adviser, The IT Guys WA and Hybrid ICT can make that transition easier. New Solutions for receiving Internet and Telephone calls in Australia There are now 3 main ways to receive Internet and Telephone calls in Australia via: The NBN Network (National Broadband Network) Mobile Phone Network (3G, 4G, 5G) offered by major Telecomm’s companies such as Telstra, Optus, Vodaphone, TPG etc. Independent Telecomm companies (Fibre and Fixed Wireless) See also, by clicking on the links below. Wireless Smart-Wired-Home solutions for small unit or apartment Wireless Smart-Wired-Home solutions for small homes Wireless Smart-Wired-Home solutions for medium sized homes Wireless Smart-Wired-Home solutions for large sized homes Wireless Smart-Wired-Home solutions for extra large sized homes with multiple floors Network and Internet Connection between Buildings Wi-Fi Troubleshooting Having Problems getting Internet and Wi-Fi throughout your home or office? Home Networking Network Support Services Network Design & Consulting services Telephone and Internet Connections offered by NBN Telephone and Internet Connections offered via the Mobile Phone NetworksTelephone and Internet Connections offered via Independent Telecomm Companies Telephone and Internet Connections offered by NBN Telephone and Internet Connections offered via Mobile Phone Networks Home Networking :jk:
Wi-Fi Troubleshooting
Having problems getting Internet and Wi-Fi throughout your home or office? We offer a number of Wi-Fi troubleshooting solutions. In the past the majority of homes had one PC/Computer connected by an Ethernet cable to a modem which was connected to a telephone point. Today, this is the exception rather than the rule. Your fastest internet speed is always going to be when connecting to the modem with an ethernet cable. However, Smart Phones, iPads and many laptops can only connect to the internet wirelessly over Wi-Fi. ISP supplied Internet Modem Routers provide Wi-Fi internet but the further you get away from the modem, the weaker the signal and internet speed become. With the explosion of personal Wi-Fi enabled devices (iPad, Tablets, laptops); smart-phones (iPhone, Android, Windows); Smart/Internet enabled TVs; Video streaming services (Netflix, Foxtel); Wireless Speakers (Sonos, Bose) and Internet Connected Security Systems; Fast Internet Access is now a necessity in every room and corner of the house and even outside. Unfortunately, your standard ISP-supplied NBN or Internet modem/router will only deliver Wi-Fi over a short distance and will not penetrate thick walls or concrete floors. Even though you may have recently upgraded to the NBN, you will only benefit from the improved speeds by using a hard-wired network (ethernet) cables. You can improve the speed and distance the wi-fi signal will travel by using Wi-Fi boosters and Wi-Fi extenders (including POE and Powerline devices) but only with a limited effect. It is impossible to achieve high-speed internet via boosters and extenders over more than 2 or more rooms, the drop-off in speed and bandwidth compared to that at the modem can be 50% or higher. Powerline (POE) Extenders are designed to transmit internet signals using the exisiting electrical wiring in your house. What the manufacturers do not tell you, is they will only work if the two power sockets you are connecting between are on the same wiring loop. Unfortunately, you are not going to know if this is the case until you buy and install them and try them out, even if they are on the same loop, the signal can be interrupted or blocked if an electrical appliance is using the same wiring loop. Boosters and Extenders will not work between concrete floors and are suited to large single-floor open-plan homes and offices. If your home or office has Smart-Wiring back to a central hub of comms box your best solution would be to add Wireless-Access-Points (WAPs) at strategic locations to provide Wi-Fi to other parts of the building away from the modems location. WARNING FOR HOME BUILDERS – Smart-Wiring Internet packages offered by many builders and home-automation companies are purely hard-wired solutions, that will provide top-speed internet as long as your TV, Media Player, Computer or device are physically connected to an Ethernet Outlet by an Ethernet Cable (see below) The above solution only allows for the modem/router to broadcast a strong Wi-Fi signal in one location (usually the garage or a cupboard, if located in the “hub” or “comms-box” or in a single room) We offer 5 solutions: Wireless Smart-Wired-Home solutions for small houses, units or apartment Wireless Smart-Wired-Home solutions for medium sized homes Wireless Smart-Wired-Home solutions for large sized homes Wireless Smart-Wired-Home solutions for extra large sized homes with multiple floors See also, by clicking on the links below Network and Internet Connection between Buildings Wi-Fi Troubleshooting Having Problems getting Internet and Wi-Fi throughout your home or office? Home Networking Network Support Services Network Design & Consulting services Telephone and Internet Connections offered by NBN Telephone and Internet Connections offered via the Mobile Phone NetworksTelephone and Internet Connections offered via Independent Telecomm Companies NBN or Fixed Wireless Internet in Western Australian based ISP – Pentanet Network and Internet Connection between Buildings Internet Service Provider Perth *Ubiquiti Unifi in-wall units and WAP’s must be powered by a POE switch or POE injector plus a Cloud Key to configure the systems. For further information or to request a quotation, contact us on 08 6118 2601 or helpdesk@itguyswa.com.au :jk:
Confused by NBN Plans? What are the alternatives to NBN?
There are 4 speed-tiers offered by the NBN and differing ISP’s offer one or more of them. To confuse matters further, each company gives the speed tiers their own special names. The deals you see plastered on the back of buses and on flyers pushed through your door, only ever quote the cheapest and slowest plan (Basic Evening Speed) which is less than 15 mbps download speed (equivalent to what you may already be getting using ADSL) See latest report on actual NBN speeds at February 2019 at this link If you DO NOT need a telephone handset, consider the following non-NBN alternatives: Telephone and Internet Connections offered via the Mobile Phone NetworksTelephone and Internet Connections offered via Independent Telecomm Companies NBN Speed Tier’s Speed Tier Old NBN Name Telstra iiNet/ WestNet/ TPG Optus Basic Evening Speed nbn™ 12 N/A Basic N/A Standard Evening Speed nbn™ 25 Core (200 GB) Standard N/A Standard Plus Evening Speed nbn™ 50 Unlimited Standard Plus NBN50 Premium Evening Speed nbn™ 100 Speed Boost Premium NBN100 Basic Evening Speed – Designed for very basic usage. Ideal for: Home phone Very basic internet usage Typical busy period download speed should be: Less than 15Mbps* Standard Evening Speed – Designed for a few people online. Ideal if you like to: Browse the web SD video streaming Send emails Typical busy period download speed should be: Minimum 15Mbps* Standard Plus Evening Speed – Designed for many users/devices. Ideal for: HD video streaming Playing online games Working from home Typical busy period download speed should be: Minimum 30Mbps* Premium Evening Speed – Designed for multiple users/devices. Ideal if you enjoy: 4K video streaming Uploading and downloading large files Multiple devices online at the same time Typical busy period download speed should be: Minimum 60Mbps* Factors that can affect your speed The time of day, as high-traffic times like the evening can cause speeds to slow The type and size of the content you are downloading or uploading The number of people in your premises actively online at the same time The provider, plan and speed tier you choose The way your specific provider configures their network and manages traffic The nbn™ access network technology available at your premises How nbn configures the access network Be wary of NBN offers from unknown-companies offering NBN deals that sound too-good-to-be-true. In October 2019, our research came up with the following NBN plan prices from the major carriers Speed Tier Old NBN Name Telstra iiNet/ WestNet/ TPG Optus Aussie Broadband Basic Evening Speed nbn™ 12 N/A Basic – $60/m, 500 GB data, Payg calls, Modem extra N/A N/A Standard Evening Speed nbn™ 25 Core (200 GB) $75/m Unlimited calls to landlines, mobiles, New Modem Standard, $70/m Unlimited Data Payg calls, Modem extra N/A Casual – $69/m Unlimited Data Modem Extra Standard Plus Evening Speed nbn™ 50 Unlimited Data $90/m ditto Standard Plus $75/m ditto NBN50 – $70/m Unlimited data Payg calls. New Modem, $99 setup fee Everyday – $79/m Unlimited Data Modem Extra Premium Evening Speed nbn™ 100 Speed Boost $120/m ditto Premium $100/m ditto NBN100 – $90 ditto, incl calls, $99 setup fee Power User – $99/m Unlimited Data Modem Extra Generally only the larger established telecom companies such as Telstra, Optus, Aussie Broadband, and TPG (including iiNet and Westnet) have the capacity and bandwidth to ensure that the speed you sign up for can be maintained at busy times and when the household uses multiple devices, TV’s and computers simultaneously. The IT Guys recommend ignoring the lowest speed plans and only considering those based on the Standard Evening Speed and higher. If you are happy with your current ISP then you maybe better staying with “the-devil-you-know” rather than switching provider. There is not much to choose between the main ISPs they all offer similarly priced plans with the main difference being that Telstra cap their plans at 1000 GB per months with TPG and the like offering “unlimited” usage plans. A deciding factor between ISP‘s is more likely to be what the ISP‘s can “bundle” together to save you money. Combining your Internet, mobile-phones, land-line and even Foxtel can save you a considerable amount of money. The first step to moving to NBN is to contact your preferred ISP who will then contact NBN company to inspect your premises. You need to decide where you wish your internet line to be located inside your house and agree this with the NBN technician. Your ISP will then mail out your new modem and will give you the option of a self-install, ISP-install or a third-party-install such as the IT Guys. If you DO NOT need a telephone handset, consider the following non-NBN alternatives: Telephone and Internet Connections offered via the Mobile Phone NetworksTelephone and Internet Connections offered via Independent Telecomm Companies If you are looking for an Internet-Only service (no telephone calls) and do not require a land-line telephone, Pentanet NBN or Pentanet Fixed Wireless may be for you. To see what services are available at your address click here and enter your address here To order NBN or to switch NBN providers, download the NBN Plan form here, complete the form and email to info@pentanet.com.au or post to Pentanet, 2/8 Corbusier Place, Balcatta WA 6021. Plans start at $69 per month. To order Fixed-Wireless Internet or to switch providers, download the Fixed Wireless Internet form here, complete the form and email to info@pentanet.com.au or post to Pentanet, 2/8 Corbusier Place, Balcatta WA 6021. Plans start at $59 per month. If you are looking for a Phone-Only NBN deal then Telstra offer a $55 per month plan and if an Australian Senior a discount of $10 per month may apply bringing the cost down to $45 per month. Phone-Only NBN Plans are still quite expensive when you consider you can find mobile phone plans with unlimited calls and texts from $10 per month and basic mobile phones can be purchased from $89 Telephone and Internet Connections offered by NBN Telephone and Internet Connections offered via […]
When will I get an NBN Connection in New South Wales (NSW)
Update March 1st 2017 NBN have finally given everyone a tool that gives an estimated date of NBN Installation and specifying the type of technology to be used. Click here and enter your address Here is a sample of what you will see Fibre to to the Node or Neighbourhood (FTTN) Fixed Wireless HFC (Hybrid Fibre Coaxial) For more accurate information, search for your premises by clicking on the following: What Alternative internet services are available at my address? :jk:
Home Networking
Need Network, Internet and WiFi testing Wi-Fi fixing in Perth? The IT Guys (WA) are experts in Network, Internet and Wi-Fi design, installation and WiFi testing and troubleshooting. In addition to our FREE articles and advice in our Blog on Internet, Wi-Fi and Networking, including our Self Test Internet Performance Guide we also offer a paid consultancy and testing services across the Perth Metro area. We can help with the following: Having Problems with your ISP? Having Problems with your internet speed and reliability? Having Problems getting Internet and Wi-Fi throughout your home or office Having Problems with your Sonos Speaker system? On-Site Internet and Wi-Fi Testing and Consultancy Services Having Problems with your ISP? If you have been experiencing ongoing problems with your ISP (Intenet Service Provider) such as Telstra, Optus, iiNet, Westnet, Amnet, TPG, Dodo etc and you think you are being given the run-around, with your permission, we can speak to them on your behalf. We can test their assumptions and suggestions and relay that information back to you in plain-english. If we believe they are supplying false information we will challenge them on your behalf and find a solution which may involve changing ISPs. Internet Service Provider Perth Having Problems with your internet speed and reliability? If you are experiencing slow internet speed and reliability, let the IT Guys trouble-shoot the problem. We can make preliminary investigations and tests simply by knowing your physical address and by remotely logging into your computer. If those tests prove inconclusive we may need to visit your home to test your equipment. Upon conclusion of the testing we will make a written report including our recommendations and approximate costings. Having Problems getting Internet and Wi-Fi throughout your home or office? Need WiFi Testing Service? In the past the majority of homes had one PC/Computer connected by an Ethernet cable to a modem which was connected to a telephone point. Today, this is the exception rather than the rule. With the explosion of personal Wi-Fi enabled devices (iPad, Tablets, laptops); smart-phones (iPhone, Android, Windows); Smart/Internet enabled TVs; Video streaming services (Netflix, Foxtel); Wireless Speakers (Sonos, Bose) and Internet Connected Security Systems; Fast Internet Access is now a necessity in every room and corner of the house and even outside. Smart-Wiring Internet packages offered by many builders and home-automation companies are purely hard-wired solutions, that will provide top-speed internet as long as your TV, Media Player, Computer or device are physically connected to an Ethernet Outlet by an Ethernet Cable (see below) The above solution only allows for the modem/router to produce the Wi-Fi signal in one location (usually the garage or a cupboard, if located in the “hub” or “comms-box” or in a single room) As more home-automation devices become available, Wireless Smart-Wired-Home systems (aka Wi-Fi Internet Access Enabled Homes) as opposed to simple hard-wired smart-home-solutions are becoming de rigueur. Having Problems getting Internet and Wi-Fi throughout your home or office? We offer 4 solutions: Wi-fi Problems? See also, by clicking on the links below. Wireless Smart-Wired-Home solutions for small unit or apartment Wireless Smart-Wired-Home solutions for small homes Wireless Smart-Wired-Home solutions for medium sized homes Wireless Smart-Wired-Home solutions for large sized homes Wireless Smart-Wired-Home solutions for extra large sized homes with multiple floors Network and Internet Connection between Buildings Wi-Fi Troubleshooting Having Problems getting Internet and Wi-Fi throughout your home or office? Home Networking Network Support Services Network Design & Consulting services Telephone and Internet Connections offered by NBN Telephone and Internet Connections offered via the Mobile Phone NetworksTelephone and Internet Connections offered via Independent Telecomm Companies NBN or Fixed Wireless Internet in Western Australian based ISP – Pentanet Having Problems with your Sonos Speaker system? On Site Internet and Wi-Fi Testing and Consultancy Services We offer on-site call-out service with a call out fees from :30mos: (see full suburb list here) which includes travel time and 15 minutes onsite work. The call-out-fee is required to be paid in advanced and if our technician takes more than 15 minutes onsite, you will be required to pay for the extra time taken plus the cost of any materials. For the above fee we visit your home or office and carry out the tests as described above. This maybe necessary if we cannot determine the problems remotely or if the Internet speed is poor or non-existent. If you would like to know more or to book a call or site visit, call us or email helpdesk@itguyswa.com.au :jk:
How to test my modem – Does my Modem need replacing?
If your modem looks like the one below, it certainly does need replacing. This is a picture of a 56k dial-up modem from the last century. Assuming that your are not receiving Internet speeds near or above the average for your area (how to test your internet speed) we show you some steps to follow to test, tweak and possibly replace your Modem or Modem-Router. Step 1) Replace your modem if more than 3 years old Technology marches on pretty quickly these days. And and for only a few hundred dollars it’s cost efficient to replace your modem to a new one every few years. The box or boxes that connect to your phone line and then to your computer or WI-FI devices are known as a “Modem” or a “Modem-Router” or sometimes a “Wi-Fi Modem Router” Buy popular NBN routers by clicking here Today one box does both jobs as per these examples. A few years ago you needed two separate boxes as per this example. If your current setup resembles this example then upgrading to a new modern “Modem-Router” will vastly improve your Internet performance. You should do this as a first step However, all modems are not built the same and spending a few extra dollars can improve your speed, especially WI-FI speed. We recommend DrayTek modem/routers Draytek Modems If you are an NBN customer and you need a land-line phone, then you are advised to use the NBN modem as supplied by your NBN provider. If you do not need a land-line, you have more flexibility. Modems supplied by your ISP or NBN provider can often be improved upon by using a DrayTek modem/router Another feature of ISP supplied modems is their poor Wi-Fi capabilities that may supply a reasonably strong Wi-Fi signal into the next room, but not much further. For powerful Wi-Fi through the house consider one of these options. Does your Wi-Fi reach all corners of your house? If your NBN technology is HFC, FTTP or FTTC, consider replacing your old modem with one of these Wi-Fi Internet Extenders Step 2) Reboot your Modem/Router/NBN Box at least once per week It’s the stock advice, but it solves an astonishing number of problems. And if you have an NBN Connection box such as this also restart that at the same time as restarting your modem Step 3) Check for Modem Firmware Upgrades Regularly Manufactures often have newer firmware or drivers for wireless access points than what comes with the device. Ensuring you are using the latest of both can often improve both the stability and speeds of your wireless network. So it pays to check for a “Firmware” (the software embedded in the modem) update or upgrade periodically. To do so. Access the admin page of your router by entering your default Internet Gateway or DHCP Gateway address into the address bar of your modem. For information on how you can find this information, click here “How to find the ip address of my Internet Gateway or DHCP Gateway” Once found, enter the Internet Gateway or DHCP Gateway IP address into the address bar of any browser If the IP address is correct, you will be prompted to login If you do not know the specific login and password try: User Name: admin Password: password or User Name: admin Password: admin Once logged into your modem’s admin interface you can do lots of things but we advise you NOT to change anything unless you know what you are doing. It should look something like the following but will differ according to make and model. The above shows options available on different modems to perform a Router-Upgrade or Firmware-Upgrade to your Modem-Router If in doubt, look at the documentation supplied with your modem-router Need expert help in fixing Internet & Wi-Fi Issues and live in Perth, Western Australia then call The IT Guys (WA) on :phone: Step 4) Upgrade to a NBN, Fibre or Fixed Wireless connection. If none of the above works, you may have no alternative but to Upgrade to NBN, Fibre or Fixed Wireless connections Step 5) General tips on increasing your internet and Wi-Fi speed For a small fee we can remotely login to your computer, run the tests and present to your results and alternatives by email. For this to happen you need to be on a computer physically connected to the modem (by Ethernet wire, not wireless) and be available on that computer between 8.30 and 5pm, Monday to Friday). If we cannot complete the tests remotely, we will need to come to your home or office. If you would like us to perform the Internet Testing Service, please call :phone: and make a booking. If you would like The IT Guys(WA) to analyse, test and advise you on how to fix any of the above issues, click on Internet and Wi-Fi Testing and Consultancy Services where we offer paid remote on on-site services. Related Issues How to Fix Wi-Fi Problems How to increase the speed of your Internet Connection How to increase the speed of your Modem Router or Wireless Modem Router How to increase your Internet Browsing Speed Fixing Wi-Fi problems relating to Mobile/Broadband Internet How To Test Your Internet Speed :jk:
Networking and Internet Solutions
Networking and Internet Solutions Networking and Internet Solutions are a cornerstone of any home or office, depending on your location we can offer you a solution to suit your budget but networking is about more than just Internet Access. The IT Guys can connect your entire home or office including peripherals from printers to projectors using a Local Area Network (LAN) made up of wired (Ethernet Cables) and wireless (Wi-Fi) Access Points (WAPs) and even your office to other offices using a Wide Area Network (WAN) by means of NBN, Ethernet, Fibre, Cable (HFC) or ADSL connections…. more The IT Guys (WA) are experts in Networking and Internet Solutions, Internet design, installation and troubleshooting. We can assist with the following services either remotely or on-site. Internet Testing and Consultancy Services Wi-Fi Troubleshooting Network Design & Consulting services Internet and Networking Support Services We can troubleshoot and test your existing system either remotely or on-site. Having Problems with your Telephone Company or ISP? If you have been experiencing ongoing problems with your Telephone Company or ISP (Intenet Service Provider) such as Telstra, Optus, iiNet, Westnet, TPG, Dodo etc and you think you are being given the run-around, with your permission, we can speak to them on your behalf. We can test their assumptions and suggestions and relay that information back to you in plain-english. If we believe they are supplying false information we will challenge them on your behalf and find a solution which may involve changing ISPs or we can set you up with Pentanet NBN or Fixed Wireless Internet. Having Problems with your internet speed and reliability? If you are experiencing slow internet speed and reliability, let the IT Guys trouble-shoot the problem. We can make preliminary investigations and tests simply by knowing your physical address and by remotely logging into your network. If those tests prove inconclusive we may need to visit your office to test your equipment. Upon conclusion of the testing we will make a written report including our recommendations and approximate costings. We can test and provide quotes to churn, provide access or upgrade to any of the following Internet Services: See Here: What types of Internet connections do I have in Australia? Having Problems getting Internet and Wi-Fi throughout your home or office? With the explosion of Wi-Fi enabled devices (iPad, Tablets, laptops), smart-phones (iPhone, Android, Windows), Smart-Internet enabled TVs, Video streaming services (Netflix, Stan, Foxtel), Wireless Speakers (Sonos, Bose) and Internet Connected Security Systems, Fast Internet Access is now often required in every room and corner of the office. See also, by clicking on the links below. Wireless Smart-Wired-Home solutions for small unit or apartment Wireless Smart-Wired-Home solutions for small homes Wireless Smart-Wired-Home solutions for medium sized homes Wireless Smart-Wired-Home solutions for large sized homes Wireless Smart-Wired-Home solutions for extra large sized homes with multiple floors Network and Internet Connection between Buildings Wi-Fi Troubleshooting Having Problems getting Internet and Wi-Fi throughout your home or office? Home Networking Network Support Services Network Design & Consulting services Telephone and Internet Connections offered by NBN Telephone and Internet Connections offered via the Mobile Phone NetworksTelephone and Internet Connections offered via Independent Telecomm Companies NBN or Fixed Wireless Internet in Western Australian based ISP – Pentanet If you would like the IT Guys to give you an independent quote or assessment and suggest a Networking and Internet Solution, and you are based in Perth. Please give us a call on :telephone: and we will see if we can help. :jk:
NBN Subiaco – You may have to wait until 2020
Get high speed Internet Today? ….depending where you live in Subiaco! Some of you are going to have to wait until 2020. Business and residents in Subiaco North have had their NBN connections delayed until at least July to December 2020 after NBN company flipped 440,000 customers across 160 Australian suburbs from an HFC connection to FTTC (Fibre-to-the-curb) recently. Only 1 Western Australia suburb was in the list, Subiaco…. Subiaco North to be precise (see map above) As reported by IT News on April 20th, NBN have confined thousands of Residential and Business customers in Subiaco to the very back of the NBN queue by forcing them onto their latest NBN technology FTTC (fibre-to-the-curb). However Business customer do not have to wait until 2020 to get faster internet. The IT Guys can organise to have business grade fibre fitted to your building, with Internet speeds up to 500 mbps (see below) ….. much faster than NBN can deliver (max 100 mbps) If you are already connected to NBN you have 18 months from connection date before you lose the land line You only have a matter of months to embrace the NBN or risk losing your land line, ADSL and anything connected to it such as Security Alarm systems, Medical Emergency alarms etc. Existing Copper Land Lines will be disconnected 18 months after the NBN go-live date The date for deactivation of the copper land line for the suburb is as follows Subiaco (East) – 18/2/19 Even though the suburb has officially gone live with NBN, there could be some exceptions such as Businesses and strata properties. The only sure way of finding out if your premises has gone live is to click here on this link and enter your address.If the NBN Company website states that NBN is available, you will need to contact an NBN service provider such as your existing Internet Service Provider (ISP) or Telstra to start the process. However, before doing so, consider the following. Your existing services may be affected The rollout of the nbn™ broadband means some existing devices and services may not be compatible with these at all times. If you have any of the following devices or services, contact your service provider or register with NBN Co so that they can support you to help minimise a break in services. Medical alarm, autodiallers or emergency call buttons Monitored fire alarms Home or business security monitoring systems Lift emergency phones EFTPOS or health claim terminals Fax and teletypewriter devices If you have any of the above devices, make sure they are ALL made NBN ready before asking to be switched to the NBN. It is also a good idea to make sure you have a mobile phone available and working, should something go wrong during installation and there is a delay between losing your phone line and NBN becoming available. Once satisfied you have no existing services that maybe affected or you have fixed any incompatibility issues, you need to select an NBN provider and a plan. The following guide should be of assistance. Confused by NBN Plans? What are the alternatives to NBN? Can I still use my land-line once I have NBN installed? Yes, but you may find your old telephone handset does not work any more and you may have to buy a new one (or your provider my provide you with a compatible one) Instead of connecting to a wall socket, the phone will need to connect to a socket in the side of the new NBN modem or NBN connection box that will be provided by your ISP. Telephone and Internet Connections offered by NBN Telephone and Internet Connections offered via Mobile Phone Networks Telephone and Internet Connections offered via Independent Telecomm Companies If you find you need any assistance in setting up your new NBN services or your telephone/answering machine, home network, printer or computer. Please give us a call. :jk:
Top 6 issues encountered by Australian’s when moving to NBN
NBN Issues Solved – Top 6 issues encountered upon moving to NBN The transition to NBN from copper (traditional) telephone lines including ADSL Internet and Fax Services, is a major life-changing issue for many Australian seniors. The older we get, the harder we find it is to change. Having grown up with ADSL internet and copper-line (land-line) phones, senior Australians are struggling with the changeover to NBN services. Unfortunately, nobody has a choice in the matter, copper-line (Telstra) technology is being phased out and NBN, just like death and Taxes, is an inevitability. However, just because the old copper-line based system is being disonnected, it does NOT mean you have to move to NBN. There are alternatives. If you DO NOT need a telephone handset (land-line) , you can consider the following non-NBN alternatives: Telephone and Internet Connections offered via the Mobile Phone NetworksTelephone and Internet Connections offered via Independent Telecomm Companies Having supported and fixed hundreds of issues regarding NBN and Senior Australian’s, we have come up with a “what-to-expect” guide, that many people encounter during and immediately after moving to NBN. The Top 6 issues encountered by Senior Australian’s when moving to NBN NBN Modem Required for Internet and/or Phone calls NBN-Compatible handset required to make calls Internal telephone sockets now redundant NBN internal connection location may not be same as current New modem means changing Wi-fi password on all devices NBN service maybe slower than current ADSL 1. You will need a new NBN compatible modem to receive Internet and Telephone Calls There are different NBN technologies being used across Australia, you dodnt have a choice in which one you have, this has already been pre-determined by NBN. The Possible Technologies you may have are as follows: Fibre to the Premises (FTTP) Fibre to the Building/Node (FTTB & FTTN) Fibre to the Curb (FTTC) NBN™ Wireless NBN™ HFC NBN™ Satellite Fibre to the Premises (FTTP) FTTP – The best solution on offer with NBN-Fibre directly to your premises. Sadly only a very small percentage of Australian users have this type of connection as it was deemed too expensive and time consuming to rollout across the country by the Government of the day. Some users can apply to have their technology upgraded to FTTP but the cost is generally around $7 to $10,000. Fibre to the Building/Node (FTTB & FTTN) Most Australian residences will be connected directly to the existing telephone socket using FTTN, and a new NBN compatible modem. This technology uses the existing copper telephone lines in a building, building complex or in the street to connect to fibre which can be up to 1 klm from your location. Some users can apply to have their technology upgraded to FTTP but the cost is generally around $7 to $10,000. Fibre to the Curb (FTTC) Fibre to the curb is a recent technological improvement on FTTN. It still uses the existing copper telephone lines but then connects to a “Node” or “NBN junction-box” within a few hundred meters of your location/building. Some users can apply to have their technology upgraded to FTTP but the cost is generally around $7 to $10,000. NBN™ HFC Australian suburbs connected to the Pay-TV (Foxtel) Network in the 90s will be connected to NBN using the existing HFC (coaxial) network as follows. HFC is regarded as the 2nd best technology available after FTTP. NBN™ Wireless and NBN™ Satellite In country and rural areas the use of Wireless or Satellite technology (using an external antenna or satellite dish) as follows. Australian Satellite Internet is called Sky Muster™ or Sky Muster™ Plus and available from ISPs such as SkyMesh Even if you did not need a modem before (because you did not have the internet) you will need one now and if you currently have one, it will probably need replacing for an NBN compatible one. 2. If you want to keep your “Land-Line” and receive telephone calls, you will need a new NBN-Compatible handset. Existing telephone handsets cannot be used in any of the NBN technologies. If you still require a traditional telephone “handset”, you will need to purchase an NBN compatible handsets that plugs into the NBN modem. 3. If you currently have telephone points in various rooms, these are now useless and cannot be used.Companies such as “Uniden” supply “wireless” handsets that can be used anywhere in your house as long as they are within range of the “base-station” which plugs into the NBN Modem.Use these instead of traditional handsets. 4. NBN Co may install your new connection in a different location to your existing modem. The incoming NBN connection will enter your house by either: a) One of your current telephone points or b) In the case of HFC connected areas, they use existing pay-TV/Foxtel point, that connects to an “NBN Connection Box” If an existing point does not exists, the NBN technician will install a new one, usually at a convenient location for them but not always for you. NBN Co, have to make an effort to locate your incoming NBN connection in a location that is convenient for you, so if you want the connection to be where your modem is, insist on it and do not let the technician install it in an inconvenient location. 5. A new modem, means a new Wi-Fi signal, so printers, scanners, iPads, iPhones, TV’s, tablets and laptops will need to be connected to the new network Wi-Fi may not now reach into areas that you could previously receive Wi-Fi If the new incoming connection is not near where your old modem was located, you may find this inconvenient. It maybe that devices such as TV’s, iPads, Printers, Scanners, Computers and Laptops, may no longer be in range of the new modem.Because of the new modem, each device will need to be reconnected to the new wifi network, so you may find you are suddenly unable to connect to the printer or the internet.If you connect your modem to […]
